Grapevine Post Purchase Survey
Grapevine - Post Purchase Surveys for Shopify
Rating
5.0
feedback
143
chart
#284
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
28%
-
Less than a year
53%
-
More than a year
43%
Reviews Summary
The Grapevine app has received overwhelmingly positive reviews from users. Customers appreciate the app's ease of use, excellent analytics, and the seamless integration into their checkout process. The support team is highly praised for being knowledgeable, personable, and responsive, providing quick solutions to any issues that arise. Users also highlight the app's value for money, comparing it favorably to more expensive alternatives. Some users mention the customization options for surveys and the desire for more branding elements in certain areas. Overall, Grapevine is recommended for its user-friendly interface, valuable customer insights, and exceptional customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 2, 2025
A great surveys app that integrates very easily. Excellent analytics and ease of reviewing survey responses. Support is very knowledgeable, personable, and fast - a huge plus. All said, we would love to see the Order Status Page and all surveys be customizable in terms of colors and branded elements.
Thanks for the great review Dane. It was a pleasure to help! We also understand your concern around customization. Shopify’s rollout of their new PCI-compliant post-purchase pages are designed to improve checkout security and performance across all stores, however this does limit some of the customization options we were previously able to offer directly on the post-purchase page.
April 11, 2025
Super easy to set up, integrated well into our checkout process, resulted in a majority of our customers taking our survey. When I had questions, the team was super responsive and very helpful!
Thanks for such a good review! I'm glad Grapevine post purchase survey helped you capture vital insights on your customers and that you had a high response rate!
March 19, 2025
A helpful app to encourage customers to let you know what would make the buying experience better with quick and highly responsive support. Thank you.
Thanks for the kind review Denise. Great to hear you found our support responsive. It was a pleasure to help make sure your Klaviyo integration was up and running. We'll be here and happy to help anytime.
March 17, 2025
The trial was great to get to know the product! We really enjoy the product especially for the cost! We were using a different product a while back and it got very costly very quickly. With the site updates we're making and extensive acquisition we're driving, the post-purchase survey has come to be a great tool for us!
Thanks for the super review, Bri. Great to hear that you're happy with the feature set and price point of Grapevine surveys.
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