Grapevine Post Purchase Survey
Post purchase & email surveys for attribution, NPS and more
Rating
5.0
feedback
170
chart
#281
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
4%
-
Less than a month
31%
-
Less than a year
36%
-
More than a year
18%
Reviews Summary
The reviews for the Grapevine Shopify App are overwhelmingly positive, with users praising its ease of use, valuable insights, excellent customer support, and fair pricing. Many users highlight the app's ability to gather customer feedback effectively, integrate with other platforms like Klaviyo, and provide valuable data for decision-making. The support team, particularly individuals like Sam, Stu, and Steve, receives high praise for their responsiveness, helpfulness, and going above and beyond to assist users with customization and integrations. Users appreciate the simplicity of the app, its seamless integration with Shopify, and the value it brings to understanding customer behavior and preferences. Some users mention minor limitations or feature requests, but overall, Grapevine is seen as a valuable tool for improving customer engagement and driving business growth.
Highlights
Review RSS Feed
All reviews
Feb. 23, 2026
5 Golden stars! ⭐ From a company that knows when things are shining at their best! Many thanks for this sparkling rating.
Feb. 20, 2026
Huge fan of Grapevine! We're running post purchase surveys in checkout and "one-click" surveys in email for NPS and more. The pricing is amazing for the functionality they provide. The support team is fantastic as well!
Many thanks for your fantastic review, we really appreciate it. It’s great to see you’ve been making the most of our brand new One-Click Surveys. It was a pleasure helping. We'll be here if you need anything else.
Feb. 19, 2026
Thanks for your 5-star approval of Grapevine Surveys. We were happy to help you to integrate Grapevine Surveys with QuickReply.ai
Feb. 17, 2026
Great customer support in setting up. Also recently launched NPS which is great so can use fewer apps to get customer data
Really glad we could help you get set up quickly, and that you’re already getting value from the new one-click email feature. The one-click NPS email survey via Klaviyo is exactly for this, collecting feedback straight from the inbox without adding extra steps Thanks so much for the review!
Feb. 5, 2026
Very easy to set up. Gives us great insight to our customer and purchase decisions.
We’ve put a lot of focus on making Grapevine quick to set up, while still giving clear insight into customers and what influences their purchase decisions. Glad it’s working well for your store. Thanks for the review, really appreciate it!
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