Grapevine Post Purchase Survey
Grapevine - Post Purchase Surveys for Shopify
Rating
5.0
feedback
185
chart
#282
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
22%
-
Less than a year
40%
-
More than a year
33%
Reviews Summary
The Grapevine app has received overwhelmingly positive reviews from users. Customers appreciate the app's ease of use, valuable customer insights, and responsive customer support. Many users highlighted the app's user-friendly interface, the ability to customize surveys, and the effectiveness of gathering data on customer preferences and behaviors. The support team, particularly individuals like Sam, Steve, and Stuart, received high praise for their quick responses and going above and beyond to assist users with any issues or customization needs. Additionally, users mentioned the fair pricing of the app compared to competitors and its seamless integration with Shopify.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 19, 2025
A helpful app to encourage customers to let you know what would make the buying experience better with quick and highly responsive support. Thank you.
Thanks for the kind review Denise. Great to hear you found our support responsive. It was a pleasure to help make sure your Klaviyo integration was up and running. We'll be here and happy to help anytime.
March 17, 2025
The trial was great to get to know the product! We really enjoy the product especially for the cost! We were using a different product a while back and it got very costly very quickly. With the site updates we're making and extensive acquisition we're driving, the post-purchase survey has come to be a great tool for us!
Thanks for the super review, Bri. Great to hear that you're happy with the feature set and price point of Grapevine surveys.
March 12, 2025
This app delivers incredible value and performs just as well—if not better—than premium alternatives. The user-friendly interface makes setup a breeze, and the customer support is outstanding. Stu from the support team went out of his way to assist with a complex customer tagging system we needed, ensuring everything worked seamlessly. Beyond impressed with both the functionality and service—highly recommend!
Thanks for this super review Alex. It's great to hear how happy you are with the feature set and value of Grapevine Surveys app. It was a pleasure helping you with set up of the tagging and Klaviyo integration. We'll be here and ready to help if needed again.
Feb. 12, 2025
App works great and customer support responds fast and solves any issues that might appear. We got some good insights into what tea our customers are preferring.
Many thanks for the kind review. It's great to hear that our surveys are helping you with good insights from your tea lovers. We'll be here and happy to help again if needed.
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