Rating

5.0

feedback

186

Reviews

chart

#292

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    3%
  • Less than a month
    22%
  • Less than a year
    40%
  • More than a year
    33%

Reviews Summary

The reviews for the Grapevine Shopify App are overwhelmingly positive, with users praising its ease of use, valuable customer insights, and responsive customer support. Many users appreciate the cost-effectiveness of Grapevine compared to other similar apps, highlighting its user-friendly interface and seamless integration with Shopify. The support team, particularly individuals like Stu, Steve, and Sam, received high praise for their quick responses and going above and beyond to assist users with setup and customization. Users also mentioned the app's ability to gather feedback, track customer acquisition channels, and improve overall customer experience.

Highlights

Positive user experience, ease of use, and valuable customer insights
Responsive and helpful customer support
Cost-effectiveness and seamless integration with Shopify
Ability to gather feedback and track customer acquisition channels
Improving overall customer experience

Rating Breakdown

  • 5
    94% (175 ratings)
  • 4
    5% (9 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 11, 2025

Super easy to set up, integrated well into our checkout process, resulted in a majority of our customers taking our survey. When I had questions, the team was super responsive and very helpful!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for such a good review! I'm glad Grapevine post purchase survey helped you capture vital insights on your customers and that you had a high response rate!

5 / 5 Share

March 20, 2025

Using app

About 1 month

Total reviews

13

Average rating

5.0

Developer Reply

Thanks for the 5 star rating Sophie!

5 / 5 Share

March 19, 2025

A helpful app to encourage customers to let you know what would make the buying experience better with quick and highly responsive support. Thank you.

Using app

About 4 years

Total reviews

12

Average rating

5.0

Developer Reply

Thanks for the kind review Denise. Great to hear you found our support responsive. It was a pleasure to help make sure your Klaviyo integration was up and running. We'll be here and happy to help anytime.

5 / 5 Share

March 17, 2025

The trial was great to get to know the product! We really enjoy the product especially for the cost! We were using a different product a while back and it got very costly very quickly. With the site updates we're making and extensive acquisition we're driving, the post-purchase survey has come to be a great tool for us!

Store

eyebobs

Using app

18 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the super review, Bri. Great to hear that you're happy with the feature set and price point of Grapevine surveys.

5 / 5 Share

March 12, 2025

This app delivers incredible value and performs just as well—if not better—than premium alternatives. The user-friendly interface makes setup a breeze, and the customer support is outstanding. Stu from the support team went out of his way to assist with a complex customer tagging system we needed, ensuring everything worked seamlessly. Beyond impressed with both the functionality and service—highly recommend!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for this super review Alex. It's great to hear how happy you are with the feature set and value of Grapevine Surveys app. It was a pleasure helping you with set up of the tagging and Klaviyo integration. We'll be here and ready to help if needed again.

All reviews

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