Grapevine Post Purchase Survey
Grapevine - Post Purchase Surveys for Shopify
Rating
5.0
feedback
156
chart
#344
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
13%
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Less than a day
4%
-
Less than a month
29%
-
Less than a year
35%
-
More than a year
18%
Reviews Summary
The reviews for the Grapevine Shopify App are overwhelmingly positive, highlighting its ease of use, great customer support, and value for money. Users appreciate the app's simplicity in setting up surveys and its integration with platforms like Klaviyo. The support team, especially individuals like Stu and Sam, is praised for being responsive, helpful, and going above and beyond to assist users with customizations and integrations. The pricing is considered fair compared to competitors, making Grapevine a preferred choice for many ecommerce merchants. Some users mention minor downsides like the lack of certain features such as adding logic to questions.
Highlights
Review RSS Feed
All reviews
Dec. 13, 2025
Love this app, gives me valuable information first hand.
Thank you so much for your kind review! We’re delighted (though not surprised) that Grapevine Surveys is still delivering meaningful customer insight for you after six years. Thanks for being our customer!
Dec. 12, 2025
We were looking for a solution to implement a thank-you survey after checkout, and Grapevine turned out to be exactly what we needed. The tool is simple, straightforward, and provides a great customer experience. The Klaviyo integration was a key requirement for us and really made our lives easier. On top of that, the support is outstanding—Sam is incredibly kind, responsive, and always willing to help. The team’s openness to improving the product based on customer feedback makes Grapevine the best solution we could have chosen.
Wow, thank you so much for the kind words! It’s always great to see responses start rolling in so quickly. We especially love working with brands that really push Grapevine to its full potential, using attribution and NPS surveys across different touchpoints and feeding that data into their CRM for better segmentation and smarter decisions.
Dec. 5, 2025
Great App and great support! Easy to set up and the support helps with every question. We love the Klaviyo integration which helps us collecting the custom data.
Thanks for your super review Jana. It was a pleasure helping you set up survey answers to custom Klaviyo properties. A great use-case for our surveys. Please do let us know if you need us again in future, we're always happy to help.
Dec. 2, 2025
Thanks for the 5-star boost! We're happy you’re finding the features useful. ⭐️
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