Grapevine Post Purchase Survey
Grapevine - Post Purchase Surveys for Shopify
Rating
5.0
feedback
175
chart
#347
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
3%
-
Less than a month
24%
-
Less than a year
38%
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More than a year
26%
Reviews Summary
Grapevine Post-Purchase Survey is highly praised by ecommerce merchants for its ease of setup, top-notch user experience, and effective data gathering capabilities. The app stands out for its exceptional customer service, with mentions of support team members going above and beyond to assist users. Users appreciate the valuable insights provided by Grapevine, helping them understand customer behavior, improve marketing strategies, and drive business growth. The seamless integration with Shopify and other platforms, along with responsive customer support, are highlighted as key strengths of the app. However, some users mentioned minor issues with reporting and customization options.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 15, 2024
Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.
Nov. 12, 2024
WOW! After reviewing several different post-purchase survey apps, I quickly landed on Grapevine for a few key reasons: 1. Compatibility with extensibility 2. Ability to ensure only one response per customer 3. Compatible with Shopify Flow, providing many other ways to integrate and utilize the data 4. Fair pricing What I didn't expect was to be blown away by the support. I had a question and received a response IMMEDIATELY. Their team also pushed a fix for something that wasn't impacting me significantly on the SAME DAY. Not only that, I am discovering more and more excellent features the more I dive into the app. Highly recommend.
Thanks for such a great review!! It's great to see how you're utilising the Shopify Flow integration to push survey response data into Google sheets :) Always on hand to help out on support whether its crafting new questions or helping with the pushing of data! Thanks again!
Nov. 11, 2024
Thanks for the 5 star rating! Great to have you guys onboard and using Grapevine Surveys to find out how your customers heard about you
Nov. 8, 2024
Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend this app for anyone looking to gather valuable feedback with minimal hassle!
Thanks for the great review Kris, it is really appreciated! It has been a pleasure helping you with your Survey set up and integration with Shopify Flow.
Nov. 1, 2024
We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.
Thanks for the great Review Dan. It was a pleasure helping you set up your survey for Shopify's Checkout Extensibility pages.
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