Rating

5.0

feedback

143

Reviews

chart

#284

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    3%
  • Less than a month
    28%
  • Less than a year
    53%
  • More than a year
    43%

Reviews Summary

The Grapevine app has received overwhelmingly positive reviews from users. Customers appreciate the app's ease of use, excellent analytics, and the seamless integration into their checkout process. The support team is highly praised for being knowledgeable, personable, and responsive, providing quick solutions to any issues that arise. Users also highlight the app's value for money, comparing it favorably to more expensive alternatives. Some users mention the customization options for surveys and the desire for more branding elements in certain areas. Overall, Grapevine is recommended for its user-friendly interface, valuable customer insights, and exceptional customer service.

Highlights

Ease of use, excellent analytics, seamless integration
Responsive and knowledgeable support team
Value for money, compared to premium alternatives
Customization options for surveys
Desire for more branding elements

Rating Breakdown

  • 5
    123% (176 ratings)
  • 4
    6% (9 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 2, 2025

A great surveys app that integrates very easily. Excellent analytics and ease of reviewing survey responses. Support is very knowledgeable, personable, and fast - a huge plus. All said, we would love to see the Order Status Page and all surveys be customizable in terms of colors and branded elements.

Using app

12 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for the great review Dane. It was a pleasure to help! We also understand your concern around customization. Shopify’s rollout of their new PCI-compliant post-purchase pages are designed to improve checkout security and performance across all stores, however this does limit some of the customization options we were previously able to offer directly on the post-purchase page.

5 / 5 Share

April 11, 2025

Super easy to set up, integrated well into our checkout process, resulted in a majority of our customers taking our survey. When I had questions, the team was super responsive and very helpful!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for such a good review! I'm glad Grapevine post purchase survey helped you capture vital insights on your customers and that you had a high response rate!

5 / 5 Share

March 20, 2025

Using app

About 1 month

Total reviews

13

Average rating

5.0

Developer Reply

Thanks for the 5 star rating Sophie!

5 / 5 Share

March 19, 2025

A helpful app to encourage customers to let you know what would make the buying experience better with quick and highly responsive support. Thank you.

Using app

About 4 years

Total reviews

12

Average rating

5.0

Developer Reply

Thanks for the kind review Denise. Great to hear you found our support responsive. It was a pleasure to help make sure your Klaviyo integration was up and running. We'll be here and happy to help anytime.

5 / 5 Share

March 17, 2025

The trial was great to get to know the product! We really enjoy the product especially for the cost! We were using a different product a while back and it got very costly very quickly. With the site updates we're making and extensive acquisition we're driving, the post-purchase survey has come to be a great tool for us!

Store

eyebobs

Using app

18 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the super review, Bri. Great to hear that you're happy with the feature set and price point of Grapevine surveys.

All reviews

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