Grapevine Post Purchase Survey
Grapevine - Customer Satisfaction Surveys for Shopify
Rating
5.0
feedback
164
chart
#965
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
3%
-
Less than a month
26%
-
Less than a year
37%
-
More than a year
26%
Reviews Summary
The Grapevine Post Purchase Survey app has received overwhelmingly positive reviews from users. Customers praise its user-friendly interface, seamless integration with Shopify, and the ability to gather valuable customer feedback immediately after purchase. The app's support team, particularly individuals like Stuart and Steve, is highlighted for being responsive, helpful, and proactive in providing personalized solutions. Users appreciate the app's compatibility with Shopify's features, quick setup process, and the insights it offers for improving customer satisfaction and loyalty. Additionally, the affordability of Grapevine compared to competitors is a significant advantage, making it a top choice for merchants seeking post-purchase survey solutions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 27, 2024
This app is amazing! It's user friendly and helped us learn more about our customer's interests. Their support team is very responsive, Kudos to Stuart, who has been very helpful.
Thank you for your kind review Ais. It was a pleasure helping you set up and style your multiple Standalone Page surveys. We're always happy to help.
May 21, 2024
Boost Customer Engagement Effortlessly! I've been using Grapevine Post Purchase Survey for over two years, and it's a must-have for any Shopify store. This app seamlessly gathers customer feedback immediately after purchase, providing insights that help improve our offerings. It integrates perfectly with my store, maintaining a consistent brand feel without any adjustments needed. Plus, its integration with Klaviyo lets me trigger specific marketing flows based on customer responses, enhancing personalized communication. The support team is responsive and helpful, ensuring a smooth experience. Also, it's fully compatible with Shopify’s new checkout extensibility features, keeping my store up-to-date with the latest technology. Highly recommend Grapevine for improving customer satisfaction and building loyalty!
Hi Jamie, many thanks for this fantastic review. It's great to hear you're finding so many features of the app useful. The insights, integrations, our swift support. We're always looking to add new features and ways to improve the app and appreciate your feedback. We'll be here should you need anything else.
May 17, 2024
Malgré les limitations inhérentes de l'app, excellente interaction avec Steve et Stuart qui se sont impliqués pour nous proposer une solution personnalisée. Je recommande !
Salut Clément, Merci pour la bonne note! Nous avons été très heureux de vous conseiller sur la mise en place de votre enquête multi-questions et de créer un workflow Shopify Flow pour transférer vos réponses à l'enquête dans Google Sheets. Nous sommes toujours là si vous avez besoin d'autre chose.
May 10, 2024
Application super simple à configurer, support par mail extrêmement réactif. Il n'y a pas de chat comme sur d'autres applications, je pensais avoir une réponse en 24 à 72h et au final Stuart m'a assisté en à peine 5 minutes. Les développeurs peuvent aider à faire des choses en backend. 100% recommandé, donne des infos essentiel pour le développement de votre marque.
Salut Jordan, merci beaucoup pour cette super critique. C'est formidable de savoir que vous trouvez l'application facile à utiliser. Nous étions heureux de vous aider avec l’affichage du tableau de bord de vos réponses à l’enquête. Nous sommes là si vous avez besoin d'autre chose.
May 7, 2024
Simple to use. Prompt and efficient customer service.
Thank you for your kind review Mathew! Glad we were able to answer your question quickly.
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