Grapevine Post Purchase Survey
Grapevine - Post Purchase Surveys for Shopify
Rating
5.0
feedback
157
chart
#315
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
13%
-
Less than a day
3%
-
Less than a month
29%
-
Less than a year
35%
-
More than a year
18%
Reviews Summary
The reviews for the Grapevine Shopify App are overwhelmingly positive, highlighting its ease of use, great customer support, and value for money. Users appreciate the app's simplicity in setting up surveys and its integration with platforms like Klaviyo. The support team, especially individuals like Stu and Sam, is praised for being responsive, helpful, and going above and beyond to assist users with customizations and integrations. The pricing is considered fair compared to competitors, making Grapevine a preferred choice for many ecommerce merchants. Some users mention minor downsides like the lack of certain features such as adding logic to questions.
Highlights
Review RSS Feed
All reviews
Dec. 12, 2025
We were looking for a solution to implement a thank-you survey after checkout, and Grapevine turned out to be exactly what we needed. The tool is simple, straightforward, and provides a great customer experience. The Klaviyo integration was a key requirement for us and really made our lives easier. On top of that, the support is outstanding—Sam is incredibly kind, responsive, and always willing to help. The team’s openness to improving the product based on customer feedback makes Grapevine the best solution we could have chosen.
Dec. 5, 2025
Great App and great support! Easy to set up and the support helps with every question. We love the Klaviyo integration which helps us collecting the custom data.
Thanks for your super review Jana. It was a pleasure helping you set up survey answers to custom Klaviyo properties. A great use-case for our surveys. Please do let us know if you need us again in future, we're always happy to help.
Dec. 2, 2025
Thanks for the 5-star boost! We're happy you’re finding the features useful. ⭐️
Dec. 1, 2025
It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).
Thanks for the great review — we’re really pleased to hear that you found Grapevine Surveys intuitive to set up! 🙌 Whilst we’ve consciously designed the app to balance powerful features with reliability and ease of use, it does mean that we have not implemented certain complex functionality. Our focus has been on keeping surveys fast, simple for customers to complete, and dependable for merchants to run at scale. That being said, your feedback is very much appreciated as it helps us to evaluate where we evolve the product next, so thank you for taking the time to provide your review!
Nov. 28, 2025
So far, this does everything I need and does so very well. Support is also excellent. Competitor's prices are shameful which is what got me looking for alternatives. That's not to say that this pricing is reasonable (it's a survey app that costs $300/year...) but it's certainly tolerable.
Thanks so much for your review! We're pleased to hear the app is providing all your survey needs and that our customer support has been helpful. We're always happy to help when needed.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more