Grapevine Post Purchase Survey
The reviews for Grapevine are overwhelmingly positive, with users praising the app for its ease of use, valuable insights, and excellent customer support. Many users highlighted the quick setup process, the ability to gather customer feedback effortlessly, and the responsiveness of the support team, particularly mentioning team members like Sam, Stu, and Steve for their helpfulness. The app's features such as post-purchase surveys, integration with eCRM tools, and analytics capabilities were also highly appreciated by the users. However, a few users mentioned minor drawbacks like the lack of logic options in surveys and some initial setup difficulties.
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Grapevine is a very easy tool to use. We used it to develop a customer post-purchase survey and connect it to our eCRM/e-mail tools. Sam and Stu with Grapevine have been very responsive and helpful with onboarding, setup, and QA'ing our effort. Highly recommend.
No words, just stars ⭐ That’s all we need to know! Thanks for your 5-star approval of Grapevine Surveys.
Awesome tool! We have found it very easy to use and to receive valuable insights from our customers to help serve them better.
Thank you so much for your kind review! We’re delighted to hear that Grapevine Surveys is delivering meaningful customer insights to better understand your customers. Thanks for being OUR customer ⭐⭐⭐⭐⭐!
Steve has been great! I spent a few hours creating my survey, little did i know i was actually logged out of shoipfy in the background so i was unable to save it. Steve took control though and manually added everything to a fresh one for me. Can't ask for much more than that. He even stepped in and sorted a few layout issues after the survey was complete and published.
Thanks so much, Iain, we really appreciate your 5 Star review! Glad you're up and running after the initial glitch, it was a pleasure to help. There are some great questions in your survey, I hope you gain the insights you're looking for.
No words, just stars ⭐ That’s all we need to know! Thanks for your 5-star approval of Grapevine Surveys.
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