Grapevine Post Purchase Survey
The reviews for the Grapevine app are overwhelmingly positive, highlighting its ease of use, valuable insights, excellent customer support, and fair pricing. Users appreciate the functionality of the app, such as post-purchase surveys, integrations with other platforms like Klaviyo and Shopify Flow, and the ability to gather customer feedback effectively. The support team, particularly individuals like Sam, Steve, and Stu, is praised for being responsive, helpful, and going above and beyond to assist users with setup and any issues they encounter. Overall, Grapevine is described as a valuable tool for understanding customers, improving the online experience, and making data-driven decisions.
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We started using Grapevine mainly for the attribution reporting, and it's paid off fast. Being able to see revenue and AOV broken down by channel means we finally know which marketing is actually driving sales instead of guessing. The "how did you first hear about us?" data alone has changed how we allocate budget. Setup was quick, and it's genuinely Shopify-native, so it just works. The targeting rules (by order value, product, country, customer type) let us ask the right questions to the right people instead of blasting everyone with the same survey. And the MCP integration for querying our own data with AI is a nice touch that most survey apps don't come close to. Support has been responsive and helpful every time we've reached out. Easily worth the $25/month. Highly recommend to any store trying to better understand its customers and attribution.
Thank you so much for your detailed review Zack, it really is appreciated! It's good to hear that the attribution data is making a tangible difference, it's exactly the kind of decision-making we built the revenue reporting around. I'm glad you like our AI connector and it's good to know our support has been on-point when needed.
Works really well and is priced reasonably. Can recommend!
Thank you so much for your valuable feedback on our MCP Beta Programme! Glad to see that you are making the most of it!
Easy to use, good value for money and great customer support
Thank you for your kind review! It's great to hear that you find the app easy to use and feel that it's good value for money! Anything else you need, you know where to find us.
I have been a long time user of Grapevine and it has been a super valuable asset for our store. On the odd occasion I have reached out to the team, the team has always been super responsive. I literally asked for a feature last week and the founder reached out today to let me know it’s already live. The data we’re getting is super useful and our completion rates are great. Highly recommend.
Thank you so much for your kind review Chris as well as your detailed feedback on our new MCP AI Connection feature. The ability to analyse open-text responses through our AI Connections feature was a natural next step, so we're very pleased that your feedback helped to move that along. If you need anything else, we're here to help.
Great app with loads of functionality. We use it across all our branded sites, and it give us so much insight in to how our customers think of our brands. Outside of satisfaction scores, there is loads of information we can gather. Support is greats, as well as the integrations.
Thank you for taking the time to submit a review and share your experience, it is much appreciated. It's good to hear that you're gaining valuable insights over and above your customer satisfaction scores. That's one of the things we hear a lot from merchants. If you need anything else, we're here to help.
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