Grapevine Post Purchase Survey

The reviews are overwhelmingly positive. Users consistently praise the app for being easy to set up, simple to use, and effective for collecting post-purchase feedback, NPS responses, and attribution data. Many merchants highlight the quality of the insights they gain, saying the app helps them understand customer behavior, improve marketing decisions, and track trends over time. Pricing is another major strength: reviewers repeatedly describe it as affordable, fair, and strong value for money, especially compared with larger survey platforms. Support also stands out as a major positive, with multiple reviewers mentioning fast, responsive, and genuinely helpful human support from the team. Negative feedback is limited, but there are a few minor signals. Some reviews are very brief or empty, and one reviewer mentioned ending an experiment rather than dissatisfaction with the product itself. Overall, there are no strong recurring complaints about functionality, reliability, or pricing. The main takeaway is that merchants see Grapevine as a practical, well-supported, and cost-effective survey tool that “just works,” with especially strong appeal for post-purchase surveys, NPS, and attribution use cases.