Grapevine Post Purchase Survey
Grapevine - Customer Satisfaction Surveys for Shopify
Rating
5.0
feedback
164
chart
#965
All reviews
Rating Breakdown
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March 9, 2023
Great app if you just need a simple post purchase survey. Easy to read dashboard to make decisions based on survey results.
Hey Tomi, thanks for the great review! It was a pleasure helping to get your NPS survey looking good on mobile devices. We'll be here if you need anything else.
Feb. 22, 2023
The team at Grapevine has been super communicative and helpful. Their new dashboard is robust and brings great value to our team. I would definitely recommend using Grapevine for your post purchase survey.
Thanks for the super review! Great to hear you're making good use of the new dashboard and features of the recent v2.0 update. It was a pleasure communicating with you and we're always here if you need anything else.
Feb. 21, 2023
Great, easy-to-use, no-frills post purchase attribution tool. We've been using grapevine for a long time and have found it very reliable. When we need support, their team is responsive and effective.
Thanks for the great review Max! Really pleased to hear that you're finding Grapevine to be a reliable solution for post-purchase attribution discovery.
Feb. 18, 2023
Great and simple app to collect customer data. Love their support too. Was easy to implement and install.
Thanks for the great review Mike! Your post-purchase survey engagement stats are looking really good.
Feb. 13, 2023
Great app. I find it super helpful to know where my customers are coming from and by having the post-survey I am able to find out that exact information. Its easy to use, quick to setup, and it's really affordable if you have a small business or a large business. I recommend to all.
Thanks for taking the time to leave such a lovely review of our Post Purchase Survey app Oscar. We're glad to hear that the Survey is delivering just what you need!
Feb. 5, 2023
Nice App! Works well and I like that is was very easy to set up! Not complicated at all! I look at it daily!
Hey Anton, thanks for the super review! Great to hear you found the app set up easy and to see your store is receiving good response rates daily. We're here and happy to help should you need anything else.
Nov. 20, 2022
I regret that I didn't install this software at the beginning, it's really useful! Through this software, I can know more clearly which channels customers come to buy from our website
Hi Lin, thanks for the great review! Pleased to hear how useful you're finding the app. It was a pleasure helping you get set up.
Nov. 1, 2022
using this app for our physical store on Savile Row to track where customers discovered us vs walk in trade. Had a few issues at first but dev team quick to sort and offer solutions. Recommended
Thanks for the great review Robin and thanks for your patience whilst we looked into the issue and tweaked the app. Thanks also for sending those pictures of the app being used via your POS terminal in-store... The store and products look amazing!
Oct. 26, 2022
Works great. Fast customer support time too. Works great. Fast customer support time too. Works great. Fast customer support time too. Works great. Fast customer support time too.
Thanks for the great review Kevin! Glad you're enjoying using the Grapevine app and we'll be in touch as soon as we've released those new features!
Oct. 25, 2022
Great app, with good documentation. Really well thought out - simple, effective - just all around great. Would give it 10 stars if I could.
Hi Martin. Thank you for this glowing review! Great to hear you're happy with the app.
Oct. 10, 2022
An excellent application for controlling traffic in the Shopify store. Application settings are easy and intuitive. The analytics are extremely clear. Do I recommend installing it? DEFINITELY!
Thanks for the great review Anton! Glad we were able to advise on how to preview your post-purchase survey. Don't forget about the feature to help reclassify your survey submissions, it will make the stats even more insightful!
Sept. 2, 2022
Great app, gives good insights and helps big time. Its one of those apps which is important for us..
Thanks for taking the time to leave us a great review Emil! Glad to hear that our post purchase survey can be translated using LangShop's dynamic translation feature.
Sept. 2, 2022
Relying on just the metrics you see inside your Facebook/TikTok ad account is not enough these days. If you want to know more about where your customer came from, why they bought, or who referred them, install Shopify’s most rated post purchase survey app called Grapevine. It’s a no brainer. 5 min setup, You’ll have a better grip on your business period, who doesn’t want that? Best app for post-purchase , worth the install.
Thanks for your great review! Great to hear you've gained so much valuable insights from your post purchase surveys! All the best :)
July 25, 2022
We use this app for a post purchase survey. It was simple to install and easy to use. I like that it helps us get a clearer understanding of how our customers find us.
Thanks for the nice review. Great to hear how the app is helping you understand where you're gaining customers from. All the best!
June 24, 2022
Extremely easy to configure and get up on our site. Also very responsive customer support the one time we had a question.
Thanks for the great review! Pleased to hear that you've found the app intuitive. We were happy to help out with your enquiry. All the best!
April 14, 2022
Es buena, simple y gratuita. Queda muy bien en la página de carrito, o sea, que no afecta visualmente y funciona muy bien. Tiene un dashboard muy útil y carga de manera eficiente. Me gusta mucho.
Thanks for the great review Óscar! Pleased to hear you're happy with our post-purchase survey app. All the best! --- ¡Gracias por la gran reseña Óscar! Nos complace saber que está satisfecho con nuestra aplicación de encuestas posteriores a la compra. ¡Mis mejores deseos!
March 23, 2022
I love seeing how my customers found us! It's nice to see places i'd never even think off show up! Great app! I used to have a blank field on my order form for customers to put how they found us, this way is MUCH nicer looking and compiles all the results! Happy I found this app!!
Thanks for the great review Hope! Happy to hear how our post-purchase survey app is helping you to identify where your customers are coming from. All the best!
March 17, 2022
Super easy to install and give me insight into where my customers heard about us which is extremely helpful for those using a search engine instead of a partner/affiliate link that we work with. Would recommend it for all stores, extremely valuble.
Thanks for the great review Brian! Glad that our post-purchase survey app is helping you to identify where your customers are coming from.
Feb. 21, 2022
Great tool, easy to implement, offering quick and very helpful insights! We can strongly recommend it for a start with PPSurveys.
Using app
5 days
Total reviews
2
Average rating
5.0
Thanks for the great review! Glad to hear that our Post Purchase Survey is providing valuable insights for your store!
Feb. 2, 2022
It's been great for us, very useful in the current cloud of attribution as a DTC brand. Would recommend to all stores.
Thanks for the great review Lou! Glad to hear how the app is helping. All the best!