Grapevine Post Purchase Survey
Grapevine - Post Purchase Surveys for Shopify
Rating
5.0
feedback
176
chart
#351
All reviews
Rating Breakdown
Review RSS Feed
Aug. 25, 2021
Great app, we have a lot of orders from Google searching and direct which are hard to track. Our customers have given us great feedback to help us better understand how they found out about our brand. The app is easy to set up and I did have an issue styling it but support where super helpful and got it looking perfect for us. A simply concept that does the job perfectly.
Thanks for the great review Kim! I'm glad you're making good use of our Post Purchase Survey to find out where your customers are arriving from. Hopefully it helps you to identify where to allocate your marketing spend.
July 15, 2021
Great! So easy to set up and is giving me really valuable information from my customers. Also support is fast and really helpful
Thanks for the great review Tanya! Glad that you're collecting valuable customer feedback using our post-purchase surveys.
May 24, 2021
Using the app for the last 6 weeks and it looks like I have found a straightforward and very useful survey app. Finally, I started collecting some info about my customers. Thank you!
Thanks for the great review Henry, glad it's helping you to learn more about your customers.
April 28, 2021
We use this app to track attribution for channels outside of paid social (radio, TV, etc) where direct attribution is difficult. Very easy to use and great support when needed.
Thanks for the great review Bob. Glad we were able to optimize the app for you to generate your Monday morning reports.
April 15, 2021
Extremely useful app, highly recommend it. Provides great data and works without any issues. Easy to use as well.
Hi Alex, thanks for the review. Glad we could get you set up with your new Survey!
March 12, 2021
This app is awesome! It's super easy to use and customize. It's exactly what we were looking for, and we love that it's free since we are a small nonprofit.
March 3, 2021
Seamless integration and really convenient for customers to leave their post purchase survey. Support is very responsive and helpful as well.
Thank you for the great review Justin! Very happy to hear that your post-purchase survey is working well!
Feb. 22, 2021
Very good app which integrated nicely to the Thank you page of my store. I used it to ask my customers how they had found the store, providing valuable data as to where to focus my efforts. Support was also quick to respond when I had a question. Definitely recommend!
Thanks for your great review Henri! Glad to hear Grapevine is providing valuable insight as to where to allocate your marketing efforts!
Feb. 17, 2021
This app is easy to use and the insights are so valuable for a small business. The developer was very helpful when we wanted customise the look of app to be in line with our current website style - thank-you!
Thanks for the great review Bianca! Glad we were able to help!
Feb. 15, 2021
I needed help through customer service to change the colour css code for the submit button on the 'how did you find us?' survey app. The response time was fast and Steve really helped me to feel supported and resolved the issue within just a few minutes. I really recommend using this Shopify App!!
Thanks for the great review Nicole! It was a pleasure to help you with that small bit of styling! Keep up the great work on your store!
Jan. 4, 2021
The app is super simple, easy to use and elegant. The premium version fees is also very rational unlike many other apps on the store. Would recommend.
Thanks for the great review Shrey! Glad we were able to help tweak the styling to match your theme and thanks for your suggestions for improvements.
Dec. 2, 2020
Excellent app. Very useful, non-intrusive way to collect useful customer data and an extremely responsive developer. Very impressed with both the insight I've gained through the app and the experience in just a couple weeks!
Thanks for the great review Alex! Very pleased to hear that you're happy with the app!
Nov. 25, 2020
This is an awesome app and very easy to setup! It's helped us better understand our customers and their purchase journey. Highly recommend as a simple add on Some feedback for the developers for additional features: - Allow survey to be erased to reset responses/data for another survey - Improve analytics and reporting, give more options for the business owner to pivot and filter data to measure what's valuable to them
Thanks for the great review James, we're constantly updating the app, so thank you for the feedback! We'll see what we can do!
Oct. 7, 2020
Great and cost-efficient post purchase survey. We needed some custom fields on the export and Sam was more than happy to accommodate. Less functionality than some of the pricier ones in the space but you really can't beat the price and service.
Thanks for the great review Jillian! Glad we were able to help!
Sept. 14, 2020
We use this app to capture where our customers are hearing about our products. Grapevine is an added bonus to our marketing and advertising.
Thanks for your great review. We're pleased to hear that Grapevine is providing insight into your marketing activities.
Aug. 12, 2020
What a great little app! As soon as I installed it I was getting feedback. I knew I got sales from all differnt platforms, and FB ads tell me exactly what my paid activity sends me, but now I've got real life feedback from people and a nice breakdown of the revenue each generates. It's self-reported so may not be 100% accurate, but its a lot better than what I had before - exactly nothing! And the free version is more than enough data for me right now. Once I get bigger and have more orders I'll almost definitely upgrade to ask more questions but for now, this is ideal. Thanks!
Thank you so much for your detailed and kind review. We're really glad that you're finding Grapevine useful and that you're receiving good quality data for your Marketing activities. Thanks again!
Aug. 4, 2020
Steve was super helpful and responsive helping me with some custom CSS. Great app - so much value for a free app, and even the upgrade is so affordable.
Thanks for the great review Amy, although I think you customised most of the CSS yourself!
Aug. 1, 2020
I had a little issue getting installed and Steve was fast and efficient getting me up and going with great followup. Thnx, so appreciated.
Thank you for the great review Paul! Glad we were able to confirm that everything was set-up correctly and that your post-purchase survey is being displayed to your customers.
May 26, 2020
Fantastic App. Only $3 a month for critical customer insights is well worth it. Also the customer support is responsive and very helpful. Thanks!
Thanks for your great review Michael, glad you're pleased with the value we're able to deliver with the app.
Feb. 1, 2022
This is a great tool for our team to use that helps gauge how our customers are finding us. I worked with Steve Jones from their support team and they were very helpful in fine-tuning the design on our ReCharge order confirmation page to match the design I set up for Shopify's order confirmation page. Very grateful for the help and great communication!
Thanks for your great review Artie... we're glad you're getting great value from our Grapevine app.