Grapevine Post Purchase Survey

Feb. 15, 2021

I needed help through customer service to change the colour css code for the submit button on the 'how did you find us?' survey app. The response time was fast and Steve really helped me to feel supported and resolved the issue within just a few minutes. I really recommend using this Shopify App!!

Jan. 4, 2021

The app is super simple, easy to use and elegant. The premium version fees is also very rational unlike many other apps on the store. Would recommend.

Dec. 2, 2020

Excellent app. Very useful, non-intrusive way to collect useful customer data and an extremely responsive developer. Very impressed with both the insight I've gained through the app and the experience in just a couple weeks!

Nov. 25, 2020

This is an awesome app and very easy to setup! It's helped us better understand our customers and their purchase journey. Highly recommend as a simple add on Some feedback for the developers for additional features: - Allow survey to be erased to reset responses/data for another survey - Improve analytics and reporting, give more options for the business owner to pivot and filter data to measure what's valuable to them

Oct. 7, 2020

Great and cost-efficient post purchase survey. We needed some custom fields on the export and Sam was more than happy to accommodate. Less functionality than some of the pricier ones in the space but you really can't beat the price and service.

Sept. 14, 2020

We use this app to capture where our customers are hearing about our products. Grapevine is an added bonus to our marketing and advertising.

Aug. 12, 2020

What a great little app! As soon as I installed it I was getting feedback. I knew I got sales from all differnt platforms, and FB ads tell me exactly what my paid activity sends me, but now I've got real life feedback from people and a nice breakdown of the revenue each generates. It's self-reported so may not be 100% accurate, but its a lot better than what I had before - exactly nothing! And the free version is more than enough data for me right now. Once I get bigger and have more orders I'll almost definitely upgrade to ask more questions but for now, this is ideal. Thanks!

Aug. 4, 2020

Steve was super helpful and responsive helping me with some custom CSS. Great app - so much value for a free app, and even the upgrade is so affordable.

Aug. 1, 2020

I had a little issue getting installed and Steve was fast and efficient getting me up and going with great followup. Thnx, so appreciated.

May 26, 2020

Fantastic App. Only $3 a month for critical customer insights is well worth it. Also the customer support is responsive and very helpful. Thanks!

Feb. 1, 2022

This is a great tool for our team to use that helps gauge how our customers are finding us. I worked with Steve Jones from their support team and they were very helpful in fine-tuning the design on our ReCharge order confirmation page to match the design I set up for Shopify's order confirmation page. Very grateful for the help and great communication!

May 21, 2020

Super helpful and simple. It's very important to know how people are finding out about us, and a post checkout survey is definitely the best way to do that. Easy integration, easy way to view the data, and we've gotten ~50% response rate which is great. Plus developers responded to a custom request quickly. Thank you!

April 29, 2020

Great app + great service = Happy clients! Used this app to get important info from shoppers. I highly recommend...

April 8, 2020

Great app that does the job perfectly, and its free. Pretty amazing stuff! I'm currently using this on two of my stores, and it has helped a lot with finding our where customers are coming from.

March 27, 2020

Well worth it - Understanding attribution is so critical when it comes to growing your store. Grapevine does an amazing job, with surprising response rates from our customers. With this data, I can quickly make decisions that help me cut costs and increase revenue (exactly what every store owner wants)! Support is great and follows up with your concerns or suggestions.

Feb. 9, 2020

This App is a great way to find out where customers are finding you, or really any info that you'd like to know about your customer! Plus, I had a question, emailed customer support on a Sunday & Steve got back to me with an answer to my question less than 20 minutes later (on a Sunday!!) Great App, Great Support & it's Free! Five Stars!!

Jan. 26, 2020

So far so good. Super easy installation and provides good features and design for a free APP. Check it out!

Jan. 18, 2020

Easy to use and exactly what we needed! Liked that we could choose our own suboptions and personalize it.

Jan. 16, 2020

Very insightful, helps me decide how to make better sales strategies and funnels. I would recommend this,

Jan. 1, 2020

Easy to use! Very helpful for determining how effective our marketing is and where our strengths and weaknesses lie. Great app!