Grapevine Post Purchase Survey for Shopify

Grapevine Post Purchase Survey

Post purchase, NPS & attribution surveys, unlimited responses
Rating
5.0
Feedback
232
Reviews
Chart
#394
Shopify

All reviews

5 / 5 Share
Feb. 22, 2021

Very good app which integrated nicely to the Thank you page of my store. I used it to ask my customers how they had found the store, providing valuable data as to where to focus my efforts. Support was also quick to respond when I had a question. Definitely recommend!

Store Using app Total reviews Average rating
Sunslice Almost 2 years 5 5.0
Developer Reply

Thanks for your great review Henri! Glad to hear Grapevine is providing valuable insight as to where to allocate your marketing efforts!

5 / 5 Share
Feb. 17, 2021

This app is easy to use and the insights are so valuable for a small business. The developer was very helpful when we wanted customise the look of app to be in line with our current website style - thank-you!

Store Using app Total reviews Average rating
Bianca Mavrick Jewellery About 20 hours 2 5.0
Developer Reply

Thanks for the great review Bianca! Glad we were able to help!

5 / 5 Share
Jan. 4, 2021

The app is super simple, easy to use and elegant. The premium version fees is also very rational unlike many other apps on the store. Would recommend.

Store Using app Total reviews Average rating
Mesmerize India 6 months 11 5.0
Developer Reply

Thanks for the great review Shrey! Glad we were able to help tweak the styling to match your theme and thanks for your suggestions for improvements.

5 / 5 Share
Nov. 25, 2020

This is an awesome app and very easy to setup! It's helped us better understand our customers and their purchase journey. Highly recommend as a simple add on Some feedback for the developers for additional features: - Allow survey to be erased to reset responses/data for another survey - Improve analytics and reporting, give more options for the business owner to pivot and filter data to measure what's valuable to them

Store Using app Total reviews Average rating
Chomper Labs 4 months 2 5.0
Developer Reply

Thanks for the great review James, we're constantly updating the app, so thank you for the feedback! We'll see what we can do!

5 / 5 Share
Oct. 7, 2020

Great and cost-efficient post purchase survey. We needed some custom fields on the export and Sam was more than happy to accommodate. Less functionality than some of the pricier ones in the space but you really can't beat the price and service.

Store Using app Total reviews Average rating
SENREVE 3 months 4 4.8
Developer Reply

Thanks for the great review Jillian! Glad we were able to help!

5 / 5 Share
Sept. 14, 2020

We use this app to capture where our customers are hearing about our products. Grapevine is an added bonus to our marketing and advertising.

Store Using app Total reviews Average rating
BVstylez 14 days 13 3.8
Developer Reply

Thanks for your great review. We're pleased to hear that Grapevine is providing insight into your marketing activities.

5 / 5 Share
May 26, 2020

Fantastic App. Only $3 a month for critical customer insights is well worth it. Also the customer support is responsive and very helpful. Thanks!

Store Using app Total reviews Average rating
P2Life 8 days 3 5.0
Developer Reply

Thanks for your great review Michael, glad you're pleased with the value we're able to deliver with the app.

5 / 5 Share
Feb. 1, 2022

This is a great tool for our team to use that helps gauge how our customers are finding us. I worked with Steve Jones from their support team and they were very helpful in fine-tuning the design on our ReCharge order confirmation page to match the design I set up for Shopify's order confirmation page. Very grateful for the help and great communication!

Store Using app Total reviews Average rating
Beardbrand About 2 years 8 4.5
Developer Reply

Thanks for your great review Artie... we're glad you're getting great value from our Grapevine app.

5 / 5 Share
April 29, 2020

Great app + great service = Happy clients! Used this app to get important info from shoppers. I highly recommend...

Store Using app Total reviews Average rating
Its Delish About 1 year 4 3.3
Developer Reply

Thanks for the great review Yoel! Glad the app is helping you to gather useful information from your customers.

5 / 5 Share
March 27, 2020

Well worth it - Understanding attribution is so critical when it comes to growing your store. Grapevine does an amazing job, with surprising response rates from our customers. With this data, I can quickly make decisions that help me cut costs and increase revenue (exactly what every store owner wants)! Support is great and follows up with your concerns or suggestions.

Store Using app Total reviews Average rating
Stone Forge Studios 5 months 1 5.0
Developer Reply

Thank you for the great review, it is much appreciated! Glad we've been able to provide a bit more insight into your marketing spend!

5 / 5 Share
Feb. 9, 2020

This App is a great way to find out where customers are finding you, or really any info that you'd like to know about your customer! Plus, I had a question, emailed customer support on a Sunday & Steve got back to me with an answer to my question less than 20 minutes later (on a Sunday!!) Great App, Great Support & it's Free! Five Stars!!

Store Using app Total reviews Average rating
TempleTape.com About 2 months 9 5.0
Developer Reply

Thanks for the great review Shlomo! We're really pleased that you like the app! Good luck with growing your store!

5 / 5 Share
Jan. 26, 2020

So far so good. Super easy installation and provides good features and design for a free APP. Check it out!

Store Using app Total reviews Average rating
Absorption Pharm LLC 13 minutes 1 5.0
Developer Reply

Thanks for the great review! We're glad you found it easy to set-up and start collecting responses!

5 / 5 Share
Dec. 19, 2019

Great app…huge help to us in understanding how are customers are finding us. Their support team is also incredibly helpful and responsive. Easy 5 stars!

Store Using app Total reviews Average rating
Echelon Fit US 3 months 6 5.0
Developer Reply

Thanks for the great review! We're so pleased to hear the app is helping you understand your customers!

5 / 5 Share
Dec. 17, 2019

Grapevine has been wonderful in helping us figure out post-purchase attribution! We're super excited to see what they roll out.

Store Using app Total reviews Average rating
TUSHY 2 months 10 5.0
Developer Reply

Thanks for the great review Andy! Amazing to see how many survey responses you're receiving! I think you'll like some of the new features we have planned!

5 / 5 Share
Dec. 13, 2019

Great App - I really appreciate it being free and will check out your other paid apps, as this is too good. We really needed something like this to better understand where business is coming from. Grapevine gives us a roadmap on what to double down on. Thank you!

Store Using app Total reviews Average rating
Mighty Mug 2 days 3 4.7
Developer Reply

Thanks for the great review, we're really glad it's helping you to find out more about the conversions on your store and where to allocate your Marketing spend... pssst... our Happy Birthday app is quite popular too! ;)

5 / 5 Share
Dec. 8, 2019

At one point we were getting a lot of new users, and my co-founder said "We are getting so many new customers that we don't have the time to ask them how they heard about us.". After adding Grapevine, we let our customers tell us in a non-intrusive way. Absolutely love it.

Store Using app Total reviews Average rating
Pop 15 days 6 5.0
Developer Reply

Thanks for the great review! We're glad that Grapevine was able to save you the time!

5 / 5 Share
Nov. 21, 2019

This was exactly what I was looking for! Great, non-intrusive way to conduct marketing research. Blends seamlessly with the check-out page and was a breeze to set up. Thank you for providing this app for free!

Store Using app Total reviews Average rating
The Modern Dane About 1 hour 9 5.0
Developer Reply

Thanks for your great review, we're really pleased that you're enjoying the app and are able to use it for your market research. Hopefully it's providing you with the insight you need to allocate your marketing spend. Thanks again!

5 / 5 Share
Nov. 11, 2019

Exactly what we needed - we wanted to measure where our sales were coming from to better prioritize spending on our top-performing sales channels.

Store Using app Total reviews Average rating
Sheets & Giggles 5 days 9 5.0
Developer Reply

Thanks for the great review, glad to hear that Grapevine is helping you to understand your marketing spend!

5 / 5 Share
Nov. 3, 2019

Incredibly easy to use and customise. Exactly what I was looking for to gain customer product insight

Store Using app Total reviews Average rating
Leading Solutions 12 minutes 5 4.8
Developer Reply

Thanks for taking the time to leave us a great review, we're really glad this is providing valuable insight for your business!

5 / 5 Share
Oct. 24, 2019

So far so good! I just installed the app and it was very easy to navigate and extremely user friendly. Interested to know more about the "Customer Tag Prefix" and the "Order Tag Prefix" Hopefully customers start responding!

Store Using app Total reviews Average rating
RAD Children's Furniture 25 minutes 9 5.0
Developer Reply

Hi, thanks for the great review of our Grapevine app. I've sent you an email with information about Tag Prefixing... but in short, it allows you to identify the tag as having come from the Grapevine app before we then auto apply the tag value which will be the customer's selected survey response. Hope that makes sense! Please just reply to my email if you need anything further. Thanks again! i.e. you might use the Prefix "Survey:" before selected survey option to make it "Survey: Word of mouth" or "Survey: TV advert" or "Survey: Facebook Ad".

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