Gratisfaction
The reviews for the Gratisfaction Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users praise the app for its ease of use, extensive features, and excellent customer service. Customers appreciate the ability to run giveaways, loyalty programs, and reward points seamlessly. The support team is highlighted for being responsive, helpful, and going above and beyond to assist users. Additionally, users mention that the app is highly customizable and offers great value for the price, with some even switching from other loyalty apps to Gratisfaction. However, on the negative side, some users have raised concerns about issues with the app's pricing strategy, leftover code in themes after uninstallation, and difficulties in customization for multilingual sites. There are also complaints about being charged after uninstalling the app and encountering limitations in functionality, such as processing returns and setting limits for point redemptions.
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BY FAR, our favorite app on Shopify!! The quality of this app is incredible, the customer service via chat is lightening fast, friendly, and helpful (and HUMAN). Gratisfaction has made a huge difference for our small, family business. But don't shy away if you're a big company. This app is absolutely rebost enough for all business shapes and sizes. Best purchase we've made in the app store. Customers love the offerings and our staff loves the functionality and ease of use. Way to go, Gratisfaction!
Think before installing this app. I uninstalled this app 4 days ago, but the apps code snippets are still present in my theme's liquid file. I’ve emailed the developer multiple times requesting them to remove the leftover code, but I haven’t received any response yet. I'm truly disappointed with their service. This app creates a lot of issues and barriers. I would not recommend it.
Not recommended at all. Their pricing strategy is unreasonable, and they repeatedly block users while pushing for upgrades. Once you reach a certain user count, the app becomes unusable unless you overpay. You end up being charged without receiving the service.
Dear customer, Whilst we respect your comments, we'd like to respectfully say that 1. We do not block users. Kindly check again. 2. Re pricing- App developers have varying pricing model- And as long as it is transparently published, which we have, customers can make an informed decision. Additionally, customers like the fact that we don't paywall features. All of our plans including the free plan, come with all the features included (except footer credit removal , which is an add-on option in all the plans) - So from day one every customer receives all the features. Secondly, as mentioned earlier, some app developers charge based on number of orders per month, others as a combination of paywall add-on features + number of orders per month. We do it based on the number of users. And we have shown our pricing transparently and there is zero hidden cost. We wish you well. Regards The Apps Mav team
I uninstalled the app, closed my account and they still keep charging me
After trying a few different similar apps, I found Gratisfaction. It is the easiest to use AND has more features than the others I was working with. I highly recommend this app, the customer service is also fast and efficient.
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