Gratisfaction
Run loyalty rewards referral program, giveaways, contests
Rating
4.3
feedback
55
chart
#4,451
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
15%
-
Less than a month
51%
-
Less than a year
18%
-
More than a year
13%
Reviews Summary
Gratisfaction is a Shopify app that has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the app's ease of use, packed features that boost engagement and loyalty, and excellent customer support provided by Praveen. The app is praised for its functionality, including the Social Boost giveaway feature and Loyalty Rewards suite. Users also highlight the cost-saving aspect of switching to Gratisfaction from other loyalty apps. However, there are negative aspects mentioned in the reviews as well. Some users experienced issues with billing even after uninstalling the app, while others found the app to be expensive with limited features, especially for retail stores using POS systems. Additionally, there were complaints about the app's complexity, lack of multilingual support, and difficulties in customization. Despite these drawbacks, the majority of users recommend Gratisfaction for its features and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 18, 2025
Gratisfaction has been a great addition to our store! The app is easy to use and packed with features that help boost engagement and loyalty. A big thank you to Praveen for his outstanding support—he's been incredibly helpful, quick to respond, and patient with all our questions. Truly appreciate the guidance!
March 12, 2025
After trying a few different similar apps, I found Gratisfaction. It is the easiest to use AND has more features than the others I was working with. I highly recommend this app, the customer service is also fast and efficient.
March 4, 2025
We have been using this app for a few years now. Tonight I recieved some excellent customer service. Initially it was chat but wee stepped into a zoom meeting and agent spent some time with me helping me not only tweak my settings but also showing me some new features. Thank you very much for you support . i highly recomened this app
Jan. 7, 2025
What an amazing app. So this app gives you all the features of the Social Boost giveaway app, which is already one of the best giveaway apps, but also gives you a full Loyalty Rewards host suite. Yes, that is correct. I was amazed at the features of the program. This app saved me lots of $$$ per month as I ended my monthly subscription with another Loyalty app. Praveen is great at onboarding and is always there for support. The 24-7 support is also amazing. The app's giveaway feature also allows us to run in-store giveaways, which we connect to our FB lead ads to draw traffic to the store. You can also run one-day giveaways for live events. The list goes on and on. What a great buy! My team and I are so excited about our purchase. IF I COULD RATE THIS 10 STARS I WOULD. Thanks again to the MAV TEAM!
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