Modern K9 review for Gratisfaction

Nov. 27, 2024

This was one of the only points apps available when we first opened. It was increasingly expensive. $2500 a year in order to be able to accommodate our customers with very little features. - does not work with POS - does not process returns - does not allow customers to change their contact info (have to email app) - hard to navigate the system and find settings. - auto sent customer email to remind people to use points without asking us. Just did it randomly one day after 3 years of using it (so many people redeemed points in the weeks to come that was not planned) - no limit able to be set with "pay with points" customers redeems hundreds of dollars in one transaction. The one star was earned because the customer service was always good. They always got back to me quickly although VERY pushy with upgrades. Which is what prompted me to start looking for another app. There are better apps available that work great with retail store using POS and online, for half the cost. We have 4,000 existing points customers and growing, for a size comparison and pricing.