White Brights review for Gratisfaction

March 15, 2018

I have performed a "trial run" on the majority of the loyalty & rewards programs Shopify has to offer in anticipation of the launch of our new website. Gratisfaction by Apps Mav loyalty, rewards & referral App is by far the most flexible, easy to use, easy to customize & has more features & more ways to "reward" customers & has the very best customer service than most of them put together X 2! I know because we've been there, we've done that! It is so easy & has been an actual pleasure getting to know the App & learning its seemingly never-ending opportunity to reward customers. You can also reward customers in unique & cool ways. Most of the other Apps are very limiting in that regard. Gratisfaction goes farther than the other Apps in the way that it allows you to actually "engage" with your customers. Actual "engagement" is something very important to loyalty & this is a key component the other Apps leave out. Gratisfaction's dashboard is unique in that everything you need is all right there at your fingertips. Some of the others require that you "go here for this" & "there for that" making it confusing & requiring unnecessary trips everywhere. Gratisfaction is extremely easy to get started & to learn your way around. No HTML required. A lot of the other systems say "No HTML" is necessary until you get into it & realize to do what you want, it is absolutely necessary. Gratisfaction's system makes it easy to understand what you are actually doing & why. The pricing for this App absolutely cannot be beaten. As branding is very important to any business, we take it especially seriously. Gratisfaction offers an option to add your logo & other branding effects which we are taking full advantage of. When it comes to service, Gratisfaction really shines! There are no forms you have to fill out, no "ticket numbers", no waiting to hear back on your questions, no unknowledgeable representatives writing back stock answers for the closest thing that your question fits into. Apps Mav provides a direct email for customer support & allows for you to ask whatever you want or need assistance with, however you want to ask it. Their service team is a small tight-knit group that includes the actual designers & builders of the App. This means they are all intimately familiar with all of its capabilities. It is not at all unusual to actually hear back from the President of Apps Mav when I submit an inquiry. I've also tried other non-loyalty type apps for various reasons in anticipation of our launch. By far, Gratisfaction from Apps Mav has offered me the best customer service over any other provider I have worked with here on Shopify. If you are looking at adding a loyalty, reward & referral App to your website, do your self a BIG favor & give Gratisfaction a test run! You have nothing to lose & the opportunity of saving yourself a lot of grief. : ) Good luck!