Rating
4.1
feedback
16
chart
#10,417
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
0%
-
Less than a month
6%
-
Less than a year
75%
-
More than a year
12%
Reviews Summary
The reviews for the app are mixed, with some users praising its quick installation, ease of use, and effectiveness in reducing errors in order fulfillment. Customers appreciate the customer service provided by Dan and the responsiveness of the support team. However, there are also negative reviews mentioning issues with customer support response times, limited features in the lite version, and difficulties in upgrading to the standard version. Some users have suggested improvements such as allowing printing of more packing slips and predicting shipping packages on the slips. Overall, the app seems to have helped many businesses streamline their order fulfillment process and reduce errors, but there are areas that could be improved.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 30, 2023
Hi!!! We've been clients for almost 2 years, we've reached out over these past 2 years 6-10 different times with no response!. I'm reaching out thru the website directly this time to see if someone could help us out in one important issue with the app that weve been experiencing ever since we installed it but the contact support app doesnt work after inquiring if im a robot. Whenever our clients place an order with 35+ items, the app is unable to scan the order, is there a limit of scanneable products? Im reaching out thru here to see if someone can help us I dont know where else to look for contact info. I can delete this review ASAP but please reach out! out store is makeupmxdistribuidora
Hi there! I appreciate your loyalty over the past 2 years. We did receive your question and I'm pleased that we were able to send a reply in about an hour. Unfortunately, it seems you did not receive it. Possibly there was trouble with your mail server. We use FreshDesk and it occasionally has trouble sending mail when there are mismatches in the recipeints's mail server records. I do apologize for that. Fortunately, there is a great solution, you can log in and create a ticket after providing your email here: https://groovepacker.freshdesk.com/support/signup This will let you see and track your requests.
April 16, 2023
Quick installation and setup. We were up and running in the same day. We've found what we were looking for.
April 16, 2023
It's what we are looking for and it's going to work for us but I want to switch to the full package. Can someone call me?
April 16, 2023
It's good. It makes it easy to onboard new people in the warehouse. Recommend for everyone. thats the thing we should all must have.
April 16, 2023
We used groovepacker lite for a few weeks and it's been great. We moved to the standard version because we added bundles for the summer. I like the reporting in the standard version.
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