Pick Bot ‑ Barcode Buddy
Pick Bot - Barcode Buddy - Easy Pick Pack Order...
Rating
2.5
feedback
8
chart
#16,809
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
12%
-
Less than a month
12%
-
Less than a year
38%
-
More than a year
25%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of installation and setup, as well as the app's ability to catch mistakes and reduce pick errors. Customers also praise the responsiveness of the customer service team, noting quick responses to concerns and issues. The app's features such as scanning orders, verifying shipping labels, and providing detailed product information have been highlighted as beneficial for streamlining fulfillment processes. However, some users have expressed frustration with the lack of response from customer support, citing multiple attempts to contact them without success. Additionally, there are suggestions for improvements such as allowing printing of more packing slips at once and adding the ability to predict shipping packages.
Highlights
Review RSS Feed
All reviews
March 18, 2025
We have sent three emails, and it has been a month with no response. We are going on two years of being a customer. This is really disappointing. We will be looking for alternatives. Update: Support reached out after the bad review and then proceeded to email me that searched through their emails and didn't see our email. Which was interesting since they replied on the original email thread. We ended up installing due to the lacking customer support.
Nov. 30, 2023
Hi!!! We've been clients for almost 2 years, we've reached out over these past 2 years 6-10 different times with no response!. I'm reaching out thru the website directly this time to see if someone could help us out in one important issue with the app that weve been experiencing ever since we installed it but the contact support app doesnt work after inquiring if im a robot. Whenever our clients place an order with 35+ items, the app is unable to scan the order, is there a limit of scanneable products? Im reaching out thru here to see if someone can help us I dont know where else to look for contact info. I can delete this review ASAP but please reach out! out store is makeupmxdistribuidora
Hi there! I appreciate your loyalty over the past 2 years. We did receive your question and I'm pleased that we were able to send a reply in about an hour. Unfortunately, it seems you did not receive it. Possibly there was trouble with your mail server. We use FreshDesk and it occasionally has trouble sending mail when there are mismatches in the recipeints's mail server records. I do apologize for that. Fortunately, there is a great solution, you can log in and create a ticket after providing your email here: https://groovepacker.freshdesk.com/support/signup This will let you see and track your requests.
Feb. 25, 2023
Simple to install and setup. Easy for my guy to use. Helps me sleep better at night. What else can I say? 5 stars.
Jan. 7, 2023
I really like this app. It catches all our mistakes. It does show a lot of "error" messages, but usually refreshing it a couple of times takes care of that. - Only area of improvement is to let you print more than 10 Packing slips. That's a lot of clicking and waiting for pages to load to do 200+ orders 10 at a time. I would double what I pay for the subscription if it could do 1 additional thing: predict the shipping package and print it on the packing slip so that my workers could know what box they'll need before they start fulfilling the order. Overall I am very happy with the app and I hope it continues to make updates as it's the only app I've found so far that offers this service. Get the app - you'll save time and money.
Feb. 22, 2021
Fantastic App. Easy to use and easy to integrate. Dan is very responsive to any questions you may have. Highly recommended.
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