Rating
3.1
feedback
17
chart
#12,769
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
18%
-
Less than a day
12%
-
Less than a month
41%
-
Less than a year
18%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the quick installation and setup process, as well as the ease of use for onboarding new staff in the warehouse. The app has helped users reduce errors in order fulfillment and improve efficiency during busy periods. Customers also praise the responsive customer service, with mentions of helpful interactions with the support team. However, there are also negative reviews highlighting issues with customer support response times, limited features in the lite version of the app, and difficulties in communication with the support team regarding technical issues. Some users have mentioned challenges with barcode printing and limitations in the app's functionality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 18, 2025
We have sent three emails, and it has been a month with no response. We are going on two years of being a customer. This is really disappointing. We will be looking for alternatives. Update: Support reached out after the bad review and then proceeded to email me that searched through their emails and didn't see our email. Which was interesting since they replied on the original email thread. We ended up installing due to the lacking customer support.
Nov. 30, 2023
Hi!!! We've been clients for almost 2 years, we've reached out over these past 2 years 6-10 different times with no response!. I'm reaching out thru the website directly this time to see if someone could help us out in one important issue with the app that weve been experiencing ever since we installed it but the contact support app doesnt work after inquiring if im a robot. Whenever our clients place an order with 35+ items, the app is unable to scan the order, is there a limit of scanneable products? Im reaching out thru here to see if someone can help us I dont know where else to look for contact info. I can delete this review ASAP but please reach out! out store is makeupmxdistribuidora
Hi there! I appreciate your loyalty over the past 2 years. We did receive your question and I'm pleased that we were able to send a reply in about an hour. Unfortunately, it seems you did not receive it. Possibly there was trouble with your mail server. We use FreshDesk and it occasionally has trouble sending mail when there are mismatches in the recipeints's mail server records. I do apologize for that. Fortunately, there is a great solution, you can log in and create a ticket after providing your email here: https://groovepacker.freshdesk.com/support/signup This will let you see and track your requests.
April 16, 2023
Quick installation and setup. We were up and running in the same day. We've found what we were looking for.
April 16, 2023
It's what we are looking for and it's going to work for us but I want to switch to the full package. Can someone call me?
April 16, 2023
It's good. It makes it easy to onboard new people in the warehouse. Recommend for everyone. thats the thing we should all must have.
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