Guide Shipping Insurance
Drive loyalty & Route revenue w/ free returns & protection...
Rating
4.7
feedback
51
chart
#903
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
0%
-
Less than a month
16%
-
Less than a year
59%
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More than a year
22%
Reviews Summary
The reviews for Guide: AI Help Desk & FAQ are overwhelmingly positive, with users praising the app for its ease of use, customer service, and the added layer of protection it offers for shipments. Customers appreciate the seamless claim process, quick responses from support, and the peace of mind it provides when dealing with lost or damaged packages. The affordability of the insurance, customization options, and the ability for customers to opt-in for protection are highlighted as key benefits. However, there are some mentions of issues with initial setup and delays in processing time for claims. Overall, Guide Shipping Protection is highly recommended by users for its value and effectiveness in enhancing the shipping experience for both merchants and customers.
Highlights
Review RSS Feed
All reviews
July 17, 2025
After years of running an offline store, I finally made the move online with Shopify. It’s been a learning curve, but one app that really helped me get things running smoothly is Guide: AI Help Desk & FAQ.
April 24, 2025
Excellent service! When a customer lost their package, the claim process was simple thanks to the provided link. Customer service quickly answered all my questions. Considering the frequent shipping issues nowadays, this protection is a relief for any merchant. Highly recommended for both new and established stores.
April 24, 2025
Great app! Guide has been a terrific addition for our business and customer shipments. While Guide offers a pretty seamless (and painless) claim process for our customers, it offers an additional benefit we did not expect. It offers new customers another layer of order assurance and confidence when ordering, which helps strengthen conversion rate. Claims are paid our promptly and seamlessly. I like that the insurance price is low for our customers, making it easier for customers to accept vs other services out there. And, that we ourselves do not incur any fee for using the service. The only thing we did not factor in is replacement product shipping costs on orders where shipping was free - like when the customer has free shipping on an order over "X" dollars. While Guide does cover the replacement product cost, it does not cover merchant fees required to ship out the replacement. So keep that in mind for parcels travelling far. It is still a benefit however, in that it reduces the merchant's overall cost for replacing shipments gone awry. Customer service has been excellent. We had a few issues with initial set up in our liquid theme code, and they were quick to respond and get it all working smoothly. Highly recommend!
April 24, 2025
Really great customer service that is always available when I need help submitting a claim! I've never had a claim be rejected for any reason, and the team is super flexible when it comes to reordering (sometimes they'll have me manually send the replacement order and they'll refund me the cost of reshipment). Overall I'd highly recommend.
April 23, 2025
I love this app. It makes our job so much easier. With the failure rate of shipping companies these days, this app is essential for small businesses. Our customers who have had to file claims have the easiest experience. Their service is top notch. It's refreshing to have an app with support that is responsive & helpful!
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