Guide Shipping Insurance
Drive loyalty & Route revenue w/ free returns & protection...
Rating
4.7
feedback
41
chart
#6,510
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
0%
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Less than a month
10%
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Less than a year
63%
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More than a year
24%
Reviews Summary
The reviews for the Guide Shipping Protection app are overwhelmingly positive, with users praising the excellent customer service, ease of claim process, and added layer of order assurance it provides. Customers appreciate the responsiveness of the support team and the seamless experience of filing claims. The affordability of the insurance and the reduction in overall cost for replacing shipments are highlighted as major benefits. However, some users mentioned issues with setting up the app, lack of customization options, slow customer service responses, and challenges with refunds. Overall, Guide Shipping Protection is highly recommended for online stores looking to enhance customer satisfaction and protect shipments effectively.
Highlights
Review RSS Feed
All reviews
April 24, 2025
Excellent service! When a customer lost their package, the claim process was simple thanks to the provided link. Customer service quickly answered all my questions. Considering the frequent shipping issues nowadays, this protection is a relief for any merchant. Highly recommended for both new and established stores.
April 24, 2025
Great app! Guide has been a terrific addition for our business and customer shipments. While Guide offers a pretty seamless (and painless) claim process for our customers, it offers an additional benefit we did not expect. It offers new customers another layer of order assurance and confidence when ordering, which helps strengthen conversion rate. Claims are paid our promptly and seamlessly. I like that the insurance price is low for our customers, making it easier for customers to accept vs other services out there. And, that we ourselves do not incur any fee for using the service. The only thing we did not factor in is replacement product shipping costs on orders where shipping was free - like when the customer has free shipping on an order over "X" dollars. While Guide does cover the replacement product cost, it does not cover merchant fees required to ship out the replacement. So keep that in mind for parcels travelling far. It is still a benefit however, in that it reduces the merchant's overall cost for replacing shipments gone awry. Customer service has been excellent. We had a few issues with initial set up in our liquid theme code, and they were quick to respond and get it all working smoothly. Highly recommend!
April 23, 2025
I love this app. It makes our job so much easier. With the failure rate of shipping companies these days, this app is essential for small businesses. Our customers who have had to file claims have the easiest experience. Their service is top notch. It's refreshing to have an app with support that is responsive & helpful!
April 22, 2025
So far so good! Everything has been fairly straight forward and when had questions the developer was responsive.
April 21, 2025
love guide! i’ve been using it for a few months and no issues at all! it’s much better than the other shipping insurance i had
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