Guide Shipping Protection
Package Protection, Order Protection Shipping Insurance Route
Rating
4.6
feedback
101
chart
#1,461
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
59%
-
More than a year
32%
Reviews Summary
The reviews for the Guide Shipping Protection app are overwhelmingly positive, with users praising the ease of installation, quick customer support, and the added value it brings to their online stores. Customers appreciate the peace of mind that comes with protecting their packages and the seamless integration into their Shopify stores. The app is commended for its affordability, customization options, and the ability to handle claims efficiently. Users highlight the responsive customer service team, competitive rates, and the overall improvement in customer satisfaction and retention.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 11, 2024
After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.
Sept. 10, 2024
Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!
Aug. 15, 2024
I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.
July 10, 2024
unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.
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