Guide Shipping Protection
Drive loyalty and revenue w/ worry-free returns and insurance
Rating
4.3
feedback
102
chart
#2,816
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
57%
-
More than a year
33%
Reviews Summary
The reviews for the Guide Shipping Protection app are mixed, with both positive and negative feedback from users. Positive aspects highlighted in the reviews include quick customer support, ease of installation, customizable options for customers, and the added value of package protection. Users appreciate the peace of mind the app provides in safeguarding packages and reducing customer concerns about lost or damaged shipments. On the other hand, negative feedback revolves around issues such as unexpected ads appearing on the site, difficulties in setup and lack of support, and concerns about billing practices and slow response times for claims processing. Some users also expressed dissatisfaction with the lack of communication and perceived scamming behavior by the app developer.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 3, 2025
We discovered an ad graphic for a sports drink in our site footer that appeared because of the app in addition to malformed text about the app with giant icons. Though support removed it shortly after we discovered it, we received no notification of the issue from them and reported it ourselves. We were not given any explanation of the error by the developer, nor did we receive any information about the security implications to our site. Support was polite and gave an apology for the inconvenience. We decided to remove the app immediately because of security concerns.
Oct. 11, 2024
After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.
Sept. 10, 2024
Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!
Aug. 15, 2024
I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.
July 10, 2024
unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more