Guide Shipping Protection
Drive loyalty and revenue w/ worry-free returns and insurance
Rating
4.6
feedback
101
chart
#1,941
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
59%
-
More than a year
32%
Reviews Summary
The reviews for the Guide Shipping Protection app are mostly positive, highlighting the ease of installation, quick customer support, and the value it adds to protecting packages. Customers appreciate the customization options, competitive rates, and the peace of mind it offers. The app is praised for simplifying the shipping process, increasing revenue, and improving customer satisfaction. However, there are a few negative reviews mentioning difficulties in setup, lack of support, and issues with processing claims. Some users expressed concerns about being billed for the app and facing challenges with customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 11, 2024
After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.
Sept. 10, 2024
Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!
Aug. 15, 2024
I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.
July 10, 2024
unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more