Guide Protection & Returns

Drive loyalty & Route revenue w/ free returns & protection...

Rating

4.7

Feedback

Reviews

Chart

#4,066

Shopify

All reviews

Rating breakdown

5 82% (36 ratings) 4 7% (3 ratings) 3 0% (0 ratings) 2 2% (1 ratings) 1 9% (4 ratings)

Reviews with text

100% (44)

Review RSS feed

1 / 5 Share

July 10, 2024

unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.

Store Using app Total reviews Average rating

Knitwit The Label 27 days 1 1.0

1 / 5 Share

Oct. 25, 2021

The customer service responses have been terribly slow. We agreed to a revenue split, and then Guide never paid us. When we try to ask where our money is we are ignored.

Store Using app Total reviews Average rating

France & Son 8 months 16 4.7

1 / 5 Share

Jan. 20, 2022

This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned.

Store Using app Total reviews Average rating

Bytox Hangover Patch 3 months 1 1.0

1 / 5 Share

Oct. 2, 2022

Poor customer service. Constantly charging my customers double or triple. Cannot get the refunds. DO NOT RECOMMEND.

Store Using app Total reviews Average rating

Beautifully Unique Leggings Over 1 year 2 1.0

Developer Reply

Hi Beautifully Unique Leggings, Thank you for your feedback. We are sorry to hear that you're having this issue. If the cart total is over $100 USD the rate of insurance does increase but should only be added one time to their cart. We have sent over an email to get more information from you about what is happening. We look forward to hearing from you and resolving any issues you may be experiencing. Thanks, Guide Support

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