Guide Shipping Protection
Package Protection, Order Protection Shipping Insurance Route
Rating
4.6
feedback
100
chart
#1,724
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
6%
-
Less than a year
61%
-
More than a year
31%
Reviews Summary
Guide Shipping Protection has received mixed reviews from ecommerce merchants. Positive aspects highlighted in the reviews include the ease of installation, customizable options for customers, competitive pricing, and responsive customer service. Merchants appreciate the peace of mind the app provides in protecting packages and the quick resolution of claims. However, negative reviews mention issues with the set-up process, lack of support, unresponsiveness to emails, and concerns about billing practices. Some users have expressed frustration with the app's functionality, claiming it to be a scam and warning others to proceed with caution.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 10, 2024
Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!
Aug. 15, 2024
I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.
July 10, 2024
unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.
May 16, 2024
Guide is a complete disappointment. I strongly advise against using this app for any merchant needs. They're unresponsive to emails, failing to reply even when promised payouts of over 7,000 USD are ignored. To date these funds have not been paid despite an agreement they are owed to us. Communication remains abysmal. They've openly admitted financial difficulty, signalling trouble. With an email chain confirming our ordeal, it's clear Guide can't be trusted. Proceed with extreme caution.
Hi Fox Tan, Please check your email (check spam folder), we want to get this taken care of as soon as possible. Thanks, Guide Team
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