Guide Shipping Protection for Shopify

Guide Shipping Protection

Package Protection, Order Protection Shipping Insurance Route

Developer
View on App Store

Rating

4.8

feedback

97

Reviews

chart

#334

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    0%
  • Less than a month
    5%
  • Less than a year
    63%
  • More than a year
    31%

Reviews Summary

The reviews for the Guide Shipping Protection app are overwhelmingly positive, with users praising its ease of installation, affordability, and customer service. Customers appreciate the seamless integration into their Shopify stores and the peace of mind it provides for protecting packages. The app is highlighted for its user-friendly interface, customizable options, and quick responses to inquiries and claims. Users mention that Guide Shipping Protection has helped increase customer satisfaction, revenue protection, and overall efficiency in handling shipping-related issues. However, there is one negative review that criticizes the app for poor customer support, billing issues, and lack of responsiveness to claims.

Highlights

Ease of installation and setup, affordability, seamless integration
Customer satisfaction, revenue protection, peace of mind
User-friendly interface, customizable options, quick customer service responses
Increased efficiency in handling shipping-related issues
Negative review highlighting poor customer support, billing issues, lack of responsiveness to claims

Rating Breakdown

  • 5
    84% (81 ratings)
  • 4
    5% (5 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    9% (9 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 16, 2024

Guide is a complete disappointment. I strongly advise against using this app for any merchant needs. They're unresponsive to emails, failing to reply even when promised payouts of over 7,000 USD are ignored. To date these funds have not been paid despite an agreement they are owed to us. Communication remains abysmal. They've openly admitted financial difficulty, signalling trouble. With an email chain confirming our ordeal, it's clear Guide can't be trusted. Proceed with extreme caution.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hi Fox Tan, Please check your email (check spam folder), we want to get this taken care of as soon as possible. Thanks, Guide Team

5 / 5 Share

April 23, 2024

This is a great way to make sure customers packages are protected.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

April 22, 2024

Easy installation and plenty of options to help your customers. puts it on the cart page and gives the customer the option to opt in or not

Using app

12 days

Total reviews

2

Average rating

4.0

5 / 5 Share

April 20, 2024

I highly recommend Guide. There setup is much easier than other insurance companies. There prices are also very reasonable which has made most of our customers choose to buy the shipping protection. The integration in our site looks very professional and makes it easy for the customer to purchase.

Using app

23 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2024

If you’re on the fence about which shipping insurance app to choose, let me help you decide—go with Guide! Spencer, our Account Rep, has made everything from installation to daily operations smooth and stress-free. His quick replies and proactive support have made all the difference. Not to mention, Guide offers some of the best rates and terms we’ve seen in the market. Truly a superior choice for Shopify users.

Store

STIIIZY

Using app

6 months

Total reviews

2

Average rating

5.0

All reviews

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