Guide Shipping Insurance

Jan. 3, 2025

We discovered an ad graphic for a sports drink in our site footer that appeared because of the app in addition to malformed text about the app with giant icons. Though support removed it shortly after we discovered it, we received no notification of the issue from them and reported it ourselves. We were not given any explanation of the error by the developer, nor did we receive any information about the security implications to our site. Support was polite and gave an apology for the inconvenience. We decided to remove the app immediately because of security concerns.

Oct. 11, 2024

After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.

Sept. 10, 2024

Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!

Aug. 15, 2024

I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.

July 10, 2024

unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.