Guide Shipping Protection
Package Protection, Order Protection Shipping Insurance Route
Rating
4.6
feedback
98
chart
#1,871
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
5%
-
Less than a year
62%
-
More than a year
31%
Reviews Summary
The reviews for the Guide Shipping Protection app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of installation, variety of options for customers, competitive rates, quick customer service responses, and the added value of package protection for customers. Users appreciate the peace of mind the app provides and the seamless integration into their Shopify stores. On the other hand, negative reviews mention issues with setup, lack of support, unresponsiveness to emails, difficulties in processing claims, and concerns about being billed for the app. Some users feel that the app is not transparent about charges and question the reliability of the service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 10, 2024
unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.
May 16, 2024
Guide is a complete disappointment. I strongly advise against using this app for any merchant needs. They're unresponsive to emails, failing to reply even when promised payouts of over 7,000 USD are ignored. To date these funds have not been paid despite an agreement they are owed to us. Communication remains abysmal. They've openly admitted financial difficulty, signalling trouble. With an email chain confirming our ordeal, it's clear Guide can't be trusted. Proceed with extreme caution.
Hi Fox Tan, Please check your email (check spam folder), we want to get this taken care of as soon as possible. Thanks, Guide Team
April 22, 2024
Easy installation and plenty of options to help your customers. puts it on the cart page and gives the customer the option to opt in or not
April 20, 2024
I highly recommend Guide. There setup is much easier than other insurance companies. There prices are also very reasonable which has made most of our customers choose to buy the shipping protection. The integration in our site looks very professional and makes it easy for the customer to purchase.
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