GV: Gift Cards & Store Credit

Hi Hoyo 7 store admin, This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused. We’d like to inform you that our pricing structure has recently been updated. The Free plan is now only available for small and new stores, while stores on growing are required to upgrade to the Premium plan to continue using the app. This change helps us continue providing stable performance, new feature improvements, and dedicated support for active merchants. We also shared this update in advance via email notification before the change was applied. To continue using the app without interruption, please select the Premium plan within the app. Once activated, all features will be available again immediately. Please rest assured that we communicated this change transparently in advance. An email notification regarding the pricing update was sent to merchants prior to the release so they could review the changes and prepare accordingly. I hope it's clear and helpful for your concern. Best regards, Sunny GV Support Team

Dear Sans-Sandbox store admin, This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused. First, regarding pricing: our app does offer both a Free Plan and Paid Plans. The Free Plan is available at no cost and allows merchants to use core features, including the ability to issue store credit to customers. The paid plan is entirely optional and intended for merchants who require advanced features and higher usage limits. At no point is payment required to install or test the app. Second, concerning store credit: On the Free Plan, merchants can absolutely issue store credit to their customers. If this option was not visible during your initial setup, it is very likely due to the app not being fully configured. We would be happy to guide you step by step to ensure this feature is enabled correctly. Third, about app reviews: We take this matter very seriously. All reviews for our app are submitted by real merchants through Shopify’s official review system, in full compliance with Shopify’s policies. We do not, and will not, submit fake reviews. Shopify strictly monitors review authenticity, and any violation would result in immediate action by their platform. It appears that the app may not have been fully set up during your first installation. To resolve this quickly, we kindly ask if you would be willing to reinstall the app and allow our support team to assist you directly. We are confident that with proper setup, the app will function exactly as described. Our goal is not only transparency, but also your success. We are fully committed to helping you get value from the app and would appreciate the opportunity to address your concerns firsthand. Please let us know once the app is reinstalled, or if you have any questions. We are ready to assist immediately. Kind regards, Sunny GV Gift Card team

Hi there, As mentioned in our previous email, please make sure to select an image before clicking "Save", then try again. We apologize for the inconvenience and appreciate your understanding. We hope you enjoy the best possible gift card experience. Sincerely, The GV Team

Hi Andrew, Once again, we sincerely apologize for the issue you’ve experienced with our app and the inconvenience caused during such an important time for your business. Unfortunately, an unexpected bug during the holiday season led to the problems you encountered with the code assignments and email notifications. We also regret that our response time was slower than usual, as our resources were stretched thin during the busy period. Please rest assured that we take your feedback seriously and view this as a valuable lesson to further improve both our app and our support processes, and ensure they don’t happen again. We deeply appreciate your patience and understanding, and we hope to regain your trust moving forward. Sincerely, GV Team

Hi there, We’re truly sorry to hear about your experience and any inconvenience caused. We’d love the opportunity to assist you further and ensure the app is set up to your satisfaction. Could you please reinstall the app? This will allow us to troubleshoot any issues and provide the best possible support. Additionally, we’re following up with you via email to address your concerns more thoroughly. Please don’t hesitate to respond if there’s anything specific you’d like us to prioritize. Best regards, GV Team

Dear Blackwell's Wines & Spirits store admin, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced. Over time, our app has been continuously improved with many new features, better performance, and enhanced support to provide a smoother experience for merchants. We truly hope you can give the app another chance and reconsider your experience with us. If possible, could you please reinstall the app so our team can check and support you directly? We would be more than happy to assist and ensure everything works properly for your store. Warm regards, Sunny GV gift card team

Hi Shari's Tea shop, As mentioned in our follow-up email, please send us a staff account for further investigation. We will be more than happy to support you and bring you a great gift card experience. Look forward to hearing your reply. Thanks, David.