eDesk
eDesk - Helpdesk, Live Chat & AI Chatbot for Shopify
Rating
4.8
feedback
27
chart
#1,750
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
4%
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Less than a year
56%
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More than a year
41%
Reviews Summary
The reviews for the eDesk Shopify App are overwhelmingly positive, with users praising its efficiency in handling customer service inquiries and its time-saving features. Many users highlight the app's AI capabilities, such as fast and accurate responses, freeing up agents for complex issues, and reducing response times. The platform's ability to consolidate customer communication from various channels into a single interface is also highly appreciated. Users mention the seamless integration with multiple marketplaces and social platforms, as well as the availability of templates and rules to streamline responses. The support team is commended for being responsive and helpful in resolving any issues.
Highlights
Review RSS Feed
All reviews
Nov. 4, 2024
Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business
Oct. 10, 2024
This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.
Oct. 11, 2024
Their AI is a game-changer, providing fast, accurate responses and freeing up agents for complex issues. We're thrilled with the results and highly recommend eDesk.
Oct. 9, 2024
We've been using eDesk for a little over a month, and I have to say that the features it has are incredible! The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company. For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate how many tickets are in it. Those folders do not work for our company so we had to create pinned filters. The filters do not show a number next to it to indicate how many tickets or if a new one comes in. The pinned filters are also located further down that the "To Do", and it's a bit confusing because you are drawn to the "To Do" rather than a pinned filter. But all in all, the features are great!
Oct. 9, 2024
Our experience with eDesk over the past year has been nothing short of transformative for our customer service team. The platform's ability to consolidate all aspects of customer communication into a single, cohesive interface has been a game changer. This integration has remarkably streamlined our workflow, enabling our team to access essential information efficiently and collaborate more effectively. They have great features and allow us to create many templates to make our response time to our customer faster. We do recommend having this tool part of your customer service team!
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