eDesk ‑ AI, Helpdesk & Chat
AI-Assisted customer support to support and grow your brand
Rating
4.8
feedback
28
chart
#1,327
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
4%
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Less than a year
54%
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More than a year
39%
Reviews Summary
The reviews for the eDesk Shopify App are overwhelmingly positive, with users praising its efficiency in handling customer service inquiries, time-saving features, and excellent customer support. Many users highlight the app's AI capabilities, such as fast and accurate responses, freeing up agents for complex issues, and reducing response times. The platform's ability to consolidate customer communication from various channels into a single interface is also highly appreciated. Users mention that eDesk streamlines workflows, offers great features like templates and rules, and integrates well with multiple marketplaces and social platforms. However, there are a few minor issues mentioned, such as the need for better personalization options and interface improvements.
Highlights
Review RSS Feed
All reviews
March 24, 2026
Have been using eDesk for many years - great piece of kit - highly recommend
Nov. 4, 2024
Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business
Oct. 10, 2024
This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.
Oct. 11, 2024
Their AI is a game-changer, providing fast, accurate responses and freeing up agents for complex issues. We're thrilled with the results and highly recommend eDesk.
Oct. 9, 2024
We've been using eDesk for a little over a month, and I have to say that the features it has are incredible! The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company. For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate how many tickets are in it. Those folders do not work for our company so we had to create pinned filters. The filters do not show a number next to it to indicate how many tickets or if a new one comes in. The pinned filters are also located further down that the "To Do", and it's a bit confusing because you are drawn to the "To Do" rather than a pinned filter. But all in all, the features are great!
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