eDesk
eDesk - Helpdesk, Live Chat & AI Chatbot for Shopify
Rating
4.7
feedback
41
chart
#1,791
All reviews
Rating Breakdown
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Oct. 4, 2021
I don't love the interface if I am honest and due to a breakdown in communication at the start of the year (they didn't explain what the implications of removing an old channel was!) we have lost ALL of our historical communication with customers HOWEVER I would still recommend this app. CS is great and they usually sort stuff out pretty quickly.
Hello Lynn, Thank you very much for your positive review. I would like to offer my apologies for the trouble you had at the start of the year. All our Customer support staff do or should be warning clients of the potential problems with channel removals on our platform. I'll review your case and feedback to all involved. Kind Regards Eamon Customer support
Oct. 26, 2017
xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.
July 14, 2017
Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!