eDesk ‑ AI, Helpdesk & Chat

AI-Assisted customer support to support and grow your brand

Rating

4.8

Feedback

Reviews

Chart

#2,140

Shopify

All reviews

Rating breakdown

5 86% (25 ratings) 4 3% (1 ratings) 3 3% (1 ratings) 2 0% (0 ratings) 1 7% (2 ratings)

Reviews with text

100% (29)

Review RSS feed

4 / 5 Share

Oct. 4, 2021

I don't love the interface if I am honest and due to a breakdown in communication at the start of the year (they didn't explain what the implications of removing an old channel was!) we have lost ALL of our historical communication with customers HOWEVER I would still recommend this app. CS is great and they usually sort stuff out pretty quickly.

Store Using app Total reviews Average rating

Fat Lad At The Back Over 1 year 5 4.0

Developer Reply

Hello Lynn, Thank you very much for your positive review. I would like to offer my apologies for the trouble you had at the start of the year. All our Customer support staff do or should be warning clients of the potential problems with channel removals on our platform. I'll review your case and feedback to all involved. Kind Regards Eamon Customer support

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