MX: Helpdesk & Live Chat
All-in-one Helpdesk and Live Chat to power up support team
Rating
5.0
feedback
5
chart
#3,058
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
20%
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Less than a month
40%
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Less than a year
20%
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More than a year
0%
Reviews Summary
Merchants are highly satisfied with the MX team's ticketing and chat system on Shopify, praising its clean interface, intuitive design, and comprehensive features. The support provided is fast and responsive, with customization options like workflow automations and custom fields allowing for tailored use. Users managing multiple Shopify stores find the system easy to navigate and utilize. Additionally, the quick turnaround time for issue resolution and exceptional customer service are highlighted as significant strengths of the app.
Highlights
Review RSS Feed
All reviews
March 16, 2026
This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.
Jan. 22, 2026
The MX team is incredible, and their ticketing and chat system is one of the best we’ve used on Shopify. The interface is clean, intuitive, and refreshingly simple, while still delivering all the core features that many other ticketing platforms lack. Their support is fast and responsive, and the customization options like workflow automations, custom ticket fields, custom statuses and customer fields allow us to tailor the platform to align with our business needs. We manage multiple Shopify stores, and our support team finds the system easy to use.
We really appreciate your amazing feedback! We’re thrilled to hear that you enjoy using our ticketing and chat system. Our team works every day to make sure our customers have the best experience possible. We’re committed to continuously improving, and it’s reviews like yours that keep us motivated to make our customers happy.
Jan. 14, 2026
I had an issue triggering workflow rules when new tickets are created by the end user. Support was able to test and resolve this issue with a patch within 1 day. I appreciate their quick turnaround. Excellent customer service!
Thank you so much for your kind words! We’re really glad we could quickly identify and resolve the issue for you. Our goal is always to provide fast, reliable support, so your feedback truly means a lot to us. If you ever need any further assistance, please don’t hesitate to reach out - we’re always happy to help!
Dec. 18, 2025
My experience with Mirasvit was outstanding. They implemented a custom code enhancement for me in just 48 hours and resolved an infrastructure bug the same day I submitted the ticket. Their support was prompt, professional, and effective, providing clear documentation and solutions. This exceptional responsiveness and commitment to customer satisfaction make them a highly recommended extension provider.
Thank you so much for your amazing review! We’re thrilled to hear that our team could assist you quickly and effectively. It’s always our goal to make sure our extensions and services help our customers succeed, and we’re happy to know we delivered that for you. Thanks again for your recommendation, we truly appreciate it!
Dec. 5, 2025
Incredible and easy to use! Plus, the developpers are really fast at fixing any issue that comes up. I highly recommend it. A game changer in customer support.
Thank you for taking the time to leave such a positive review. We’re glad to hear your experience with the app and our team has been great. We're always happy to assist whenever you need it.
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