Naiselle.fi review for Hertwill: EU & US Dropshipping
Dec. 6, 2025
Quite bumpy experience so far. Many errors in the stock levels (ordered products appear to be out of stock after the order -> disappointed customers), also errors in shipments. For example they forget to send an order or shipped wrong products. In my shop the amount of Hertwill errors have been over 15% which makes it very difficult to start a new shop if you cannot rely on the supplier and the result of many orders is a disappointed customer. The products are high quality but pricing can be a bit challenging as in many cases the brands are selling the products cheaper at their own webshops. It would be a 5 star partner if it worked.
First of all, congrats on the strong sales. We’re genuinely sorry for the issues you ran into. The holiday season created exceptionally high volumes. We expected a busy period, but the spike was still higher than anticipated. Credit where it’s due: you and other merchants did a great job driving sales. Some brands and suppliers struggled to keep up, which led to stock mismatches, delayed shipments, and a few fulfillment mistakes. On pricing: brands set their own wholesale prices on Hertwill. We continuously push them to keep pricing competitive, but not all brands are there yet. Our recommendation is to work with brands where the pricing and positioning make sense for your store, and not rely purely on price competition as a selling point. Things aren’t perfect and we won’t pretend otherwise. Reliability has improved since the holiday peak, and we’re continuing to invest in better stock syncing, clearer order visibility, and tighter brand standards. We appreciate the honest feedback. If everything worked flawlessly, we agree it would be a 5-star partner, and that’s still the bar we’re working toward.
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