Hertwill: EU Dropshipping

We haven't been using Hertwill for very long yet, but the products seem to be high quality and better than on most dropshipping apps. Importing them is also quick and easy. The main downside is the product range. Some important categories are still missing, especially electronics, gadgets and similar products.

A great app to find premium stores shipping to Europe, I was impressed by the quantity of stores available, and the product selection. It's much better than having to work with Aliexpress products. And the dashboard is pretty convenient and straightforward to use. I would just like to have the possibility to sync prices from my store, and to get a better understanding of shipping fees. I would also love to have more branding materials from stores, some of them offer a lot of materials, some others are pretty basic, or only list a few products only.

I havent been using Hertwill app for too long but at the moment I can say mostly good things about it. Product import works well and it's easy to set prices before importing. The products are different from the ones in Aliexpress dropshipping apps and look super high quality, although please add more bedroom-related items (pillows, textiles). Overall very happy with the experience so far!

We've been using Hertwill for several months across two Shopify stores, and our experience has been consistently positive. The app is easy to use, product synchronization works reliably, and having access to curated European brands with EU fulfillment makes a real difference compared to many traditional dropshipping suppliers. What we appreciate most is that the focus is on product quality rather than simply offering a huge catalog. This makes it much easier to build a store with a clear identity instead of listing hundreds of generic products. The support team has also been responsive whenever we've needed assistance. We're looking forward to seeing the catalog continue to grow, but overall Hertwill has become an important part of our business and we would happily recommend it to merchants looking for a European dropshipping solution.

Vi behöver lite större och bredare sortiment, men jag gillar ändå de lätt nåbara funktionerna som finns inbyggd i appen.

I can only recommend the Hertwill Team! Great products, friendly and fast customer service. Whenever I had any issue or feedback, they always responded quickly and we solved it together. A fantastic team – thank you for the great cooperation!

I love it, great product selection and decent pricing. One feature request: please make the wholesale prices update automagically in shopify, that would help a ton!

Great quality products, easy to use and very helpful support. A bit pricier products and shipping cost vary a lot from different brands, but overall very happy with Hertwill. :)

I am very satisfied. I like the products they have available, and the customer support is excellent. The delivery of the products is fast and I also appreciate the newsletter, where I can find out all the necessary news.

We've had overall a very positive experience so far. Customer service is responsive and very helpful. The selection of brands and products is good. The process with selecting and importing products is straightforward and quick. Everything (incl. fulfilment) has been smooth so far and as described.

i am on a dispute with them they have never acknowledge me paying a charge for a plus memebership that i have stopped because i informed them that i need to withdraw from the applivcation and i have removed all their products but they say that i still need to pay a charge that was already paid. i have asked them to check maybe there are 2 different account under the same store as the billing shows 2 different invoice numbers. but today i have received an email very sarcastic about not being tom cruise in mission impossibe this is what the email stated and they dont want to remove the charge because i don't want to go further with the subscription. I am just replying here since i dont know where to go to reply to you . Thank you for your answer (developper) i was waiting for someone to address my query and double check and this is what i have asked in all my emails for a confirmation that there wasn't any double payment, as i got 2 different invoice numbers that is why i was in doubt if i had done a mistake while subscribing (you can go check these 25 emails) it was really unprofetional from the customer service to be sarcastic with me. and i repeat again i had never accused hertwill that they have been not honnest i receive the payment title as subscription fees knowing that i the previous ones were marked as application fees that is why i asked to double check but my query was not addressed it was just a repeated info. and the biling cycle started on the 10 of may 2026 same day i have unsubscribe and asked for removal of the payment then i got informed that i didnt pay the April invoice which is not true and the screenshot customer service had sent me had just 2 payment cycle that is why again things were unclear for me and i have tried to communicate with Hertwill and not to accuse. i hope tings have been cleared for you. this is what happended. Also the same happened last month when i requested to stop my subscription and get a refund i have been told that you dont give refunds. thank you for your patience. it was very unprofessional from the customer service side to handle the issue in this way.

Excellent dropshipping platform. Hertwill offers good-quality products, easy Shopify integration, and fast, helpful customer support. I recommend.

Mi experiencia con Hertwill ha sido muy buena. Tienen un catálogo bastante amplio con productos interesantes y de buena calidad, y además la atención al cliente siempre ha sido rápida y muy amable cuando he necesitado ayuda. En general, me parece un proveedor fiable y fácil de trabajar para una tienda online.

Good customer service & quality products

Bra produkter, enkel hantering på webbsidan. Tyvärr kostar det dubbelt att ha två shopar även om man inte använder alla produkter man betalar för. Detta var oklart i informationen som ges på hemsidan.

Over het algemeen tevreden. Er worden wel geregeld verkeerde items verzonden, maar dan is ook niet perse te verwijten aan Hertwill, maar komt uit het merk zelf. Het wordt dan ook vaak keurig opgelost. Ze beloven alleen soms wel dingen die ze niet na kunnen komen en dat is erg jammer, dat zorgt voor extra administratie vanuit ons en teleurstelling bij onze klanten. Afgelopen maandag zouden de producten die ik een aantal weken geleden heb gestuurd verzonden worden...het werd beloofd per mail. Je raadt het al...niets verzonden en communicatie blijft ook uit...

Very good experience so far. +Products are easy to import, descriptions very detailed, professional images. - More images per product and at least one video per product

Easy to use, quality products!

Pleasant experience. If some bumps along the road appear, they are not left unresolved.

ANOTHER UPDATE 1/30 2026: If my experience is that you, Joseph, where rude, then that experience is TRU and not for you to question as false! You should listen to your customer and reflect on your way to approach the customers and not disqualify their feelings about your behaviour as a misleading false review! Take responsibility for you actions and behavior and listen to REAL feedback! UPDATE TO REVIEW IN THE BOTTOM OF THE TEXT!! slow customer support. Wrote to them 30/12-2025 and again 3/1 -2026 and yet to this day 9/1 they haven´t answered and my customer is waiting for her order that is not sent yet! She made her order 29/12-2025!! Also some companies sell their products on Hertwill with a higher price than on their own webshops! I have already informed Hertwill about one of those brand, but it´s impossible for me to do their work and be a detective for all their products and report to them what products that are priced to high. Hertwill should do that control. But obviously they don´t. UPDATE 2026-01-20: I asked to have my email changed. They finally did and now my whole Hertwill account is gone! I immediately reach out to Joseph, the founder of Hertwill, as he had recently emailed me. I told him the account was gone and I sent him screenshots. He said maybe it was because of the e-mail change. I told him that I had asked for an emailchange, not to get my account deleted. He responded that I should log in with my new email but I was already logged in and sent screenshot again showing that there was no dashboard, no orderhistory, no importlist etc, just a huge sad emoji cover the entire screen where the dashboard should have been, saying "something went wrong". Joseph just left the ongoing e-mail conversation completely ignoring that I can´t manage my Hertwill account! THIS IS SERIOUS!! I´m telling him my account is gone! subscription and all! I paid 39Euros 6 days ago, and I can´t use my account! And he don´t give a crap about it! This all happened after me giving my previous 1 star review of Hertwill, and founder Joseph answers a bull**t reply to the review trying to save his a**. He also sent me a very disrespectful email, right after replying to my review, criticising my webshop, basically saying it´s ugly. I am not interesting in getting hunt down and horassed by the founder of Hertwill who dosen´t want to own up to Hertwills mistakes and gets offended by an authentic review. And about my previous review, I did not say that brands sell their products lower than their wholesale price on their own stores, I said that their "wholesale" on Hertwill sometimes are higher than their RETAILPRICE on their own stores. And the unanswered emails to the customer service was ABOUT the card that they had claimed was working without extra authentication but did´t seemed to anyway. The "failed" icon never changed status, even when it was extra authenticated or not, or when it was working or not, so it was impossible to know! Weeks earlier I had asked them to change my email since I had changed domain, and they said they would, not telling me that I hade du ask for the change from my previous email. The issue was totally ignored. After the third mail, customer service was sweet and took full accountability, unlike Joseph, the Hertwill founder, who in the reply to my review blames this on me and only takes partial accountability. This is just unbelievable ... I seriously loved Hertwill from the beginning, I never expected it to become this nightmare...