Hertwill: EU & US Dropshipping
Sell the highest-quality dropshipping products in the world.
Rating
4.6
feedback
77
chart
#3,525
All reviews
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Jan. 20, 2026
UPDATE TO REVIEW IN THE BOTTOM OF THE TEXT!! slow customer support. Wrote to them 30/12-2025 and again 3/1 -2026 and yet to this day 9/1 they haven´t answered and my customer is waiting for her order that is not sent yet! She made her order 29/12-2025!! Also some companies sell their products on Hertwill with a higher price than on their own webshops! I have already informed Hertwill about one of those brand, but it´s impossible for me to do their work and be a detective for all their products and report to them what products that are priced to high. Hertwill should do that control. But obviously they don´t. UPDATE 2026-01-20: I asked to have my email changed. They finally did and now my whole Hertwill account is gone! I immediately reach out to Joseph, the founder of Hertwill, as he had recently emailed me. I told him the account was gone and I sent him screenshots. He said maybe it was because of the e-mail change. I told him that I had asked for an emailchange, not to get my account deleted. He responded that I should log in with my new email but I was already logged in and sent screenshot again showing that there was no dashboard, no orderhistory, no importlist etc, just a huge sad emoji cover the entire screen where the dashboard should have been, saying "something went wrong". Joseph just left the ongoing e-mail conversation completely ignoring that I can´t manage my Hertwill account! THIS IS SERIOUS!! I´m telling him my account is gone! subscription and all! I paid 39Euros 6 days ago, and I can´t use my account! And he don´t give a crap about it! This all happened after me giving my previous 1 star review of Hertwill, and founder Joseph answers a bull**t reply to the review trying to save his a**. He also sent me a very disrespectful email, right after replying to my review, criticising my webshop, basically saying it´s ugly. I am not interesting in getting hunt down and horassed by the founder of Hertwill who dosen´t want to own up to Hertwills mistakes and gets offended by an authentic review. And about my previous review, I did not say that brands sell their products lower than their wholesale price on their own stores, I said that their "wholesale" on Hertwill sometimes are higher than their RETAILPRICE on their own stores. And the unanswered emails to the customer service was ABOUT the card that they had claimed was working without extra authentication but did´t seemed to anyway. The "failed" icon never changed status, even when it was extra authenticated or not, or when it was working or not, so it was impossible to know! Weeks earlier I had asked them to change my email since I had changed domain, and they said they would, not telling me that I hade du ask for the change from my previous email. The issue was totally ignored. After the third mail, customer service was sweet and took full accountability, unlike Joseph, the Hertwill founder, who in the reply to my review blames this on me and only takes partial accountability. This is just unbelievable ... I seriously loved Hertwill from the beginning, I never expected it to become this nightmare...
Thanks for the feedback, and sorry you had this experience. We understand the frustration and we should have handled parts of this better. Regarding the delayed order, the reason it wasn’t shipped was that the payment for that order did not go through. Your bank required additional authorization, and when a payment fails, the fulfillment process stops automatically. How this normally works in Hertwill: an order is placed in your store, it’s sent to Hertwill automatically, we charge the merchant, and only then the order is shipped. If the charge fails, nothing moves forward. You can always see the status of every order, including payment issues, in the Hertwill Orders page after logging in. Our support team did send several emails about the failed payment, but unfortunately your contact email had changed, so those messages didn’t reach you. That part is on us. This also happened during the holiday season, when volumes were unusually high. Not an excuse, but it did contribute to slower responses than we aim for. On pricing: no brand sells products on Hertwill cheaper than their wholesale price. Wholesale prices are set by the brands themselves. We consistently push brands to offer the best possible wholesale pricing and many do, though some still need improvement. Our recommendation to merchants is always to focus on products and brands they can realistically add value to, not compete purely on price. Competing on price alone is usually a race to the bottom, and rarely ends well for small stores. We’re sorry about this and we take the feedback seriously. Things aren’t perfect, but we’re actively fixing the gaps in our processes and support. For future orders, please make sure the payment method goes through.
Dec. 9, 2025
Meine Erfahrung mit Hertwill war äußerst negativ, sowohl im Service als auch bei der Abwicklung. Ignorierter Support: Ich werde seit dem 20. November ignoriert. Trotz mehrfacher schriftlicher Anfragen wird mein Abo weiterhin nicht als gekündigt bestätigt. Fehlerhafte Retourenabwicklung: Meine Testbestellung ist seit Langem wieder beim Unternehmen, dennoch wurde mir nur eine Teilerstattung des Kaufpreises gewährt. Der unrechtmäßig einbehaltene Restbetrag muss nun über meine Bank eingefordert werden. Fazit: Die Unfähigkeit zur fristgerechten Kündigungsbestätigung und die unsaubere Abwicklung der Erstattung bei Ware, die nie zugestellt wurde, zeigen gravierende Mängel im operativen Support. Ich rate dringend zur Vorsicht bei der Nutzung und empfehle, die Abo-Bedingungen und die Zahlungsmethode genau zu prüfen.
Wir übernehmen Verantwortung, wenn wir Fehler machen. In diesem Fall stellt die Bewertung jedoch die Situation einseitig dar und enthält sachlich falsche Aussagen. Zur Kündigung des Abos: Die Kündigung wurde sowohl in Ihrem Shopify-Adminbereich als auch bei Hertwill korrekt durchgeführt. Sie haben die Kündigung am 24. November 2025 um 12:52 Uhr angefordert, woraufhin das Abonnement automatisch beendet wurde. Eine zusätzliche manuelle Bestätigung war nicht erforderlich, da der Status jederzeit im System einsehbar war. Zur Retourenabwicklung: Sie haben eine Bestellung aufgegeben, die von unserem Logistikpartner DPD (einem der größten Logistikunternehmen weltweit) per Haustürzustellung ausgeliefert werden sollte. Da Sie zum angekündigten Lieferzeitfenster nicht erreichbar waren, wurde das Paket an einen Abholpunkt weitergeleitet, wo es 10 Tage zur Abholung bereitlag. Da es nicht abgeholt wurde, wurde es an unser Lager zurückgesendet. Nach Eingang der Rücksendung in unserem Lager haben wir den Bestellbetrag abzüglich der Versandkosten erstattet. Dies entspricht unseren klar kommunizierten AGB: Rückerstattungen erfolgen bei Retouren, jedoch ohne Erstattung der Versand- und Rücksendekosten, da diese Kosten unabhängig davon entstehen, ob das Produkt letztlich zugestellt wird. Als einmalige Kulanzgeste haben wir in diesem Fall dennoch auch die Versand- und Rücksendekosten erstattet. Es ist für uns sehr enttäuschend, für diesen Ablauf fälschlich verantwortlich gemacht zu werden. Abschließend möchten wir darauf hinweisen, dass wir zu den wenigen Dropshipping-Plattformen weltweit gehören, die überhaupt Rücksendungen und Rückerstattungen anbieten. Dies wird von der großen Mehrheit unserer Händler sehr geschätzt. Insgesamt bedauern wir diese Bewertung, da sie den tatsächlichen Ablauf nicht korrekt widerspiegelt.