Hertwill: EU Dropshipping
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We've had overall a very positive experience so far. Customer service is responsive and very helpful. The selection of brands and products is good. The process with selecting and importing products is straightforward and quick. Everything (incl. fulfilment) has been smooth so far and as described.
Thanks so much! Really happy to hear everything has been smooth so far, from importing products to support and fulfillment. Great to have The Baby Den on Hertwill.
i am on a dispute with them they have never acknowledge me paying a charge for a plus memebership that i have stopped because i informed them that i need to withdraw from the applivcation and i have removed all their products but they say that i still need to pay a charge that was already paid. i have asked them to check maybe there are 2 different account under the same store as the billing shows 2 different invoice numbers. but today i have received an email very sarcastic about not being tom cruise in mission impossibe this is what the email stated and they dont want to remove the charge because i don't want to go further with the subscription. I am just replying here since i dont know where to go to reply to you . Thank you for your answer (developper) i was waiting for someone to address my query and double check and this is what i have asked in all my emails for a confirmation that there wasn't any double payment, as i got 2 different invoice numbers that is why i was in doubt if i had done a mistake while subscribing (you can go check these 25 emails) it was really unprofetional from the customer service to be sarcastic with me. and i repeat again i had never accused hertwill that they have been not honnest i receive the payment title as subscription fees knowing that i the previous ones were marked as application fees that is why i asked to double check but my query was not addressed it was just a repeated info. and the biling cycle started on the 10 of may 2026 same day i have unsubscribe and asked for removal of the payment then i got informed that i didnt pay the April invoice which is not true and the screenshot customer service had sent me had just 2 payment cycle that is why again things were unclear for me and i have tried to communicate with Hertwill and not to accuse. i hope tings have been cleared for you. this is what happended. Also the same happened last month when i requested to stop my subscription and get a refund i have been told that you dont give refunds. thank you for your patience. it was very unprofessional from the customer service side to handle the issue in this way.
Hi, We’re sorry you feel this way, but this review does not accurately reflect what happened. You did not have two active subscriptions for the same store. You first started one Hertwill plan, then upgraded to another. The unused part of the first plan was credited, and the upgraded plan continued as the active subscription. We explained this to you already on March 1, and you replied by thanking us for the clarification. Two months ago, you also asked if the subscription payments could be postponed while you focused on bringing traffic to your store. We replied and explained that Hertwill’s subscription is for access to products and fulfillment, not for marketing results. We explained that Hertwill has a free plan and told you how to switch to it. You did not switch to the free plan at that time and continued using the paid plan instead. The final charge was for an already active billing period. Halfway through that period, you removed the products from your store and switched to Hertwill’s free plan, which cancelled the paid subscription going forward. However, cancelling in the middle of an active billing period does not remove the charge for that period. Removing products from your store also does not cancel a Shopify app subscription by itself. We also replied to more than 25 emails in less than 48 hours and explained the subscription timeline, credits, billing periods, and cancellation process repeatedly. We understand billing disputes are frustrating, but accusing us of ignoring the issue or billing incorrectly is not fair when the subscription records show otherwise. Team Hertwill
Excellent dropshipping platform. Hertwill offers good-quality products, easy Shopify integration, and fast, helpful customer support. I recommend.
Mi experiencia con Hertwill ha sido muy buena. Tienen un catálogo bastante amplio con productos interesantes y de buena calidad, y además la atención al cliente siempre ha sido rápida y muy amable cuando he necesitado ayuda. En general, me parece un proveedor fiable y fácil de trabajar para una tienda online.
¡Muchas gracias por la reseña! Nos alegra mucho saber que tu experiencia con Hertwill ha sido buena y que el catálogo, la calidad de los productos y nuestro soporte te han resultado útiles. Intentamos que trabajar con Hertwill sea lo más sencillo posible para las tiendas online, así que leer esto nos alegra el día. Gracias por confiar en nosotros.
Good customer service & quality products
Thanks a lot! Happy to hear you like the product quality and our support.
Bra produkter, enkel hantering på webbsidan. Tyvärr kostar det dubbelt att ha två shopar även om man inte använder alla produkter man betalar för. Detta var oklart i informationen som ges på hemsidan.
Tack för din recension! Kul att höra att du gillar produkterna och att Hertwill är enkelt att använda. Vi vill bara förtydliga en sak: Hertwills prenumerationer gäller per butik, vilket betyder att en butik = en prenumeration. Detta står tydligt på flera ställen på Hertwills webbplats. Den skärmdump som delades med oss verkade komma från Googles AI-sammanfattning, inte från Hertwills webbplats. Tyvärr kan sådana AI-sammanfattningar ibland visa felaktig eller ofullständig information. Den mest tillförlitliga informationen finns alltid på Hertwills webbplats eller direkt från vårt supportteam. Tack igen för feedbacken. Vi tar med oss att detta kan behöva göras ännu tydligare.
Over het algemeen tevreden. Er worden wel geregeld verkeerde items verzonden, maar dan is ook niet perse te verwijten aan Hertwill, maar komt uit het merk zelf. Het wordt dan ook vaak keurig opgelost. Ze beloven alleen soms wel dingen die ze niet na kunnen komen en dat is erg jammer, dat zorgt voor extra administratie vanuit ons en teleurstelling bij onze klanten. Afgelopen maandag zouden de producten die ik een aantal weken geleden heb gestuurd verzonden worden...het werd beloofd per mail. Je raadt het al...niets verzonden en communicatie blijft ook uit...
Bedankt voor je eerlijke review! Fijn om te horen dat jullie over het algemeen tevreden zijn. Helemaal eens dat verkeerde items en producten die een merk niet kan leveren vervelend zijn. We blijven dit met leveranciers verbeteren, zodat het minder extra werk voor jullie oplevert. Ook terecht wat je zegt over beloftes die niet worden nagekomen en communicatie die uitblijft. Dat is niet goed genoeg van onze kant. We zoeken dit intern uit en zorgen dat dit beter wordt opgevolgd. We zullen ook leveranciers van het platform verwijderen als zij geen betrouwbare service kunnen leveren.
Very good experience so far. +Products are easy to import, descriptions very detailed, professional images. - More images per product and at least one video per product
Thanks a lot! Great to hear the experience has been good so far and that importing products is easy. Also fair point about more images and videos. We’re working on getting more product media from brands.
Easy to use, quality products!
Thanks a lot! Great to hear Hertwill has been easy to use and that you like the product quality.
Pleasant experience. If some bumps along the road appear, they are not left unresolved.
Thanks a lot!
Good app so far and not to expensive.
Thanks a lot! Happy to hear Hertwill has been good so far and that the pricing feels fair.
There have been stock level issues in Q4, meaning the ordered items were out of stock even though there should have been availability. This has caused harms in building the reputation for a new webhop. However I can clearly see an improvement, which is the most important thing. Happy to see the development, keep it up!
First of all, congrats on the strong sales. We’re genuinely sorry for the issues you ran into. The holiday season created exceptionally high volumes. We expected a busy period, but the spike was still higher than anticipated. Credit where it’s due: you and other merchants did a great job driving sales. Some brands and suppliers struggled to keep up, which led to stock mismatches, delayed shipments, and a few fulfillment mistakes. On pricing: brands set their own wholesale prices on Hertwill. We continuously push them to keep pricing competitive, but not all brands are there yet. Our recommendation is to work with brands where the pricing and positioning make sense for your store, and not rely purely on price competition as a selling point. Things aren’t perfect and we won’t pretend otherwise. Reliability has improved since the holiday peak, and we’re continuing to invest in better stock syncing, clearer order visibility, and tighter brand standards. We appreciate the honest feedback. If everything worked flawlessly, we agree it would be a 5-star partner, and that’s still the bar we’re working toward.
Hertwill has been a pleasant experience so far. Customer support is responsive and helpful, the app is easy to install, pricing feels reasonable, and there’s a good range of quality products from European brands. The only downside is that shipping can be a bit expensive for some markets/products — but it’s understandable. Overall, I do recommend this app.
Thanks a lot for the thoughtful review! Great to hear the app, support, pricing and product range have worked well for you. Also fair point about shipping costs. We’re working on making shipping clearer and better where possible.
Very Easy platform to use and plug into shopify
Thanks so much! Great to hear Hertwill has been easy to use and simple to connect with Shopify.
Good quality products
Thanks a lot! Happy to hear you like the product quality.
Hertwill got great products. I am really happy to work with them. They are always there to help you!
Thanks a lot! Really happy to hear you like the products and that support has been helpful. Great to have KoziKids working with Hertwill.
I love how Hertwill is taking an honest and transparent approach to helping people start their business while sourcing the best quality. Many all natural, organic, eco-friendly, handmade products from proud family owned businesses. Even the customer service is responsive with real people (often Joosep one of the co-founders). Plus, their integration with Shopify works well with very little effort. Strongly recommend. LoveStyleWorld.com
Thanks so much for the detailed review! Really happy to hear the products, support and Shopify integration have worked well for you. Great to have Lovestyle World using Hertwill. Also, it has been awesome to see how much your store has improved over time and how hard you’ve worked on it.
Great customer support, and a page is realy easy to navigate. Products are easily imported and are of great quality. Only downside is that some suppliers have prices almost as high as their selling prices on their websites so there is no margin for a dropshipper on their products. Also, shipping to some areas of EU is 14,99 so you need to do some magic with your pricing. Hertwill is everything I hoped it would be as a dropshipper. PS: Don't sleep on the marketing material they provide. Unique for a dropshipping provider to give you so much A class material to use.
Thanks a lot for the honest review! Great to hear the support, product quality and importing have worked well. Also fair point about margins and shipping. We’re working on making pricing and shipping easier to compare.
The application works really well, and orders are processed largely automatically. The ordered products have arrived to customers within the agreed timeframe. What’s especially great is how smoothly the synchronization between the online store and Hertwill works.
Thanks a lot! Great to hear orders are processed smoothly, products arrive on time and the Shopify sync is working well.
Easy to work with, easy to connect, lot's of Premium brands available for dropshipping.
Thanks a lot! Great to hear Hertwill has been easy to work with and easy to connect. Happy to have you using Hertwill.
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