Hertwill: EU Dropshipping
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There have been stock level issues in Q4, meaning the ordered items were out of stock even though there should have been availability. This has caused harms in building the reputation for a new webhop. However I can clearly see an improvement, which is the most important thing. Happy to see the development, keep it up!
First of all, congrats on the strong sales. We’re genuinely sorry for the issues you ran into. The holiday season created exceptionally high volumes. We expected a busy period, but the spike was still higher than anticipated. Credit where it’s due: you and other merchants did a great job driving sales. Some brands and suppliers struggled to keep up, which led to stock mismatches, delayed shipments, and a few fulfillment mistakes. On pricing: brands set their own wholesale prices on Hertwill. We continuously push them to keep pricing competitive, but not all brands are there yet. Our recommendation is to work with brands where the pricing and positioning make sense for your store, and not rely purely on price competition as a selling point. Things aren’t perfect and we won’t pretend otherwise. Reliability has improved since the holiday peak, and we’re continuing to invest in better stock syncing, clearer order visibility, and tighter brand standards. We appreciate the honest feedback. If everything worked flawlessly, we agree it would be a 5-star partner, and that’s still the bar we’re working toward.
Hertwill has been a pleasant experience so far. Customer support is responsive and helpful, the app is easy to install, pricing feels reasonable, and there’s a good range of quality products from European brands. The only downside is that shipping can be a bit expensive for some markets/products — but it’s understandable. Overall, I do recommend this app.
Thanks a lot for the thoughtful review! Great to hear the app, support, pricing and product range have worked well for you. Also fair point about shipping costs. We’re working on making shipping clearer and better where possible.
Very Easy platform to use and plug into shopify
Thanks so much! Great to hear Hertwill has been easy to use and simple to connect with Shopify.
Good quality products
Thanks a lot! Happy to hear you like the product quality.
Hertwill got great products. I am really happy to work with them. They are always there to help you!
Thanks a lot! Really happy to hear you like the products and that support has been helpful. Great to have KoziKids working with Hertwill.
I love how Hertwill is taking an honest and transparent approach to helping people start their business while sourcing the best quality. Many all natural, organic, eco-friendly, handmade products from proud family owned businesses. Even the customer service is responsive with real people (often Joosep one of the co-founders). Plus, their integration with Shopify works well with very little effort. Strongly recommend. LoveStyleWorld.com
Thanks so much for the detailed review! Really happy to hear the products, support and Shopify integration have worked well for you. Great to have Lovestyle World using Hertwill. Also, it has been awesome to see how much your store has improved over time and how hard you’ve worked on it.
Great customer support, and a page is realy easy to navigate. Products are easily imported and are of great quality. Only downside is that some suppliers have prices almost as high as their selling prices on their websites so there is no margin for a dropshipper on their products. Also, shipping to some areas of EU is 14,99 so you need to do some magic with your pricing. Hertwill is everything I hoped it would be as a dropshipper. PS: Don't sleep on the marketing material they provide. Unique for a dropshipping provider to give you so much A class material to use.
Thanks a lot for the honest review! Great to hear the support, product quality and importing have worked well. Also fair point about margins and shipping. We’re working on making pricing and shipping easier to compare.
The application works really well, and orders are processed largely automatically. The ordered products have arrived to customers within the agreed timeframe. What’s especially great is how smoothly the synchronization between the online store and Hertwill works.
Thanks a lot! Great to hear orders are processed smoothly, products arrive on time and the Shopify sync is working well.
Easy to work with, easy to connect, lot's of Premium brands available for dropshipping.
Thanks a lot! Great to hear Hertwill has been easy to work with and easy to connect. Happy to have you using Hertwill.
Hallo, bis jetzt kann ich mich über die App nicht beklagen, funktioniert alles reibungslos. Am Anfang gabs 1-2 Probleme mit den Einstellungen aber mit Hilfe vom Support konnten wir die Probleme beseitige. Was noch gut wäre, wenn es neue Produkte zur Kinder Nische geben würde die angesagt sind und gut verkaufen lassen. Mit freundlichen Grüßen yamWAY
Hallo yamWAY, vielen Dank für die Bewertung! Freut uns sehr zu hören, dass die App reibungslos funktioniert und unser Support am Anfang helfen konnte. Kinderprodukte sind für uns eine klare Priorität. Es kommen viele starke neue Marken und Produkte in dieser Kategorie dazu. Mit freundlichen Grüßen Team Hertwill
Thanks a lot for the review! Happy to have you using Hertwill.
Easy to navigate, excellent products and the customer service/regular emails are really helpful as I set up my business.
Thanks so much! Really happy to hear Hertwill has been easy to use and that the products and support have helped you set up your business.
I’ve been using Hertwill for dropshipping from the EU, and it’s been great. Shipping is fast, the app is easy to use, and it connects smoothly with my Shopify store. It automates most of the order process, saving me time. If you want reliable dropshipping from the EU, Hertwill is worth checking out.
Thanks a lot! Great to hear Hertwill has been easy to use, fast to ship and smooth with Shopify. Thank you!
Je suis extrêmement satisfait de Hertwill. Leurs produits sont d'excellente qualité, ce sont des professionnels de confiance avec un excellent sens du contact, et leurs conseils sont toujours pertinents. C'est un fournisseur que je recommande vivement. - I am extremely satisfied with Hertwill. Their products are of excellent quality, they are trustworthy professionals with an excellent sense of contact, and their advice is always relevant. They are a highly recommended supplier.
Highly recommend Hertwill for anyone looking to offer distinctive products with reliable support!
Thanks so much! Really happy to hear you recommend Hertwill and that our support has been reliable for you.
You are a unique and original dropshipping provider — especially appealing to European merchants. I hope our relationship will be prosperous and mutually beneficial. Thank you, Hertwill!
Thanks a lot! Really happy to hear Hertwill feels unique and useful for European merchants. Looking forward to growing together. Great to have EUROCRAZY using Hertwill.
I'm very happy with Hertwill. All items are sourced from trusted brands, and you have to have a credible store for some to get approved for selling the products. They have clear communication and notifications are amazing. You're never lost.
Thanks so much for the kind words! We’re really happy to hear it’s been a good experience so far. And yep, some brands want to keep things a bit exclusive — but once you’re in, you’re in.
New brands are being added all the time. Easy to use, good support.
Thanks!! More brands coming your way soon.
Incredibly easy to use this app en the support you receive from Hertwill is good and quick! Recomment using! Also, shipments are quick and the order fullfilment works perfectly.
Thank you very much!
I am very satisfied with this dropshipping service. The ability to offer products from European brands is highly beneficial. All items come from trusted manufacturers, and the 2-year warranty provides peace of mind. The integration with my Shopify store was straightforward, and shipping directly from European warehouses ensures quick order fulfillment. I also appreciate the professional support from the team, which responds promptly to any inquiries. Overall, it's a recommendable solution for anyone looking to showcase European brands in their shop. DI steinkunstwerk.de
Appreciate it! Glad the setup and shipping work smoothly for you. We're here anytime you need help.
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