Nest&Next Home review for Hertwill: EU & US Dropshipping
May 13, 2026
i am on a dispute with them they have never acknowledge me paying a charge for a plus memebership that i have stopped because i informed them that i need to withdraw from the applivcation and i have removed all their products but they say that i still need to pay a charge that was already paid. i have asked them to check maybe there are 2 different account under the same store as the billing shows 2 different invoice numbers. but today i have received an email very sarcastic about not being tom cruise in mission impossibe this is what the email stated and they dont want to remove the charge because i don't want to go further with the subscription. I am just replying here since i dont know where to go to reply to you . Thank you for your answer (developper) i was waiting for someone to address my query and double check and this is what i have asked in all my emails for a confirmation that there wasn't any double payment, as i got 2 different invoice numbers that is why i was in doubt if i had done a mistake while subscribing (you can go check these 25 emails) it was really unprofetional from the customer service to be sarcastic with me. and i repeat again i had never accused hertwill that they have been not honnest i receive the payment title as subscription fees knowing that i the previous ones were marked as application fees that is why i asked to double check but my query was not addressed it was just a repeated info. and the biling cycle started on the 10 of may 2026 same day i have unsubscribe and asked for removal of the payment then i got informed that i didnt pay the April invoice which is not true and the screenshot customer service had sent me had just 2 payment cycle that is why again things were unclear for me and i have tried to communicate with Hertwill and not to accuse. i hope tings have been cleared for you. this is what happended. Also the same happened last month when i requested to stop my subscription and get a refund i have been told that you dont give refunds. thank you for your patience. it was very unprofessional from the customer service side to handle the issue in this way.
Hi, We’re sorry you feel this way, but this review does not accurately reflect what happened. You did not have two active subscriptions for the same store. You first started one Hertwill plan, then upgraded to another. The unused part of the first plan was credited, and the upgraded plan continued as the active subscription. We explained this to you already on March 1, and you replied by thanking us for the clarification. Two months ago, you also asked if the subscription payments could be postponed while you focused on bringing traffic to your store. We replied and explained that Hertwill’s subscription is for access to products and fulfillment, not for marketing results. We explained that Hertwill has a free plan and told you how to switch to it. You did not switch to the free plan at that time and continued using the paid plan instead. The final charge was for an already active billing period. Halfway through that period, you removed the products from your store and switched to Hertwill’s free plan, which cancelled the paid subscription going forward. However, cancelling in the middle of an active billing period does not remove the charge for that period. Removing products from your store also does not cancel a Shopify app subscription by itself. We also replied to more than 25 emails in less than 48 hours and explained the subscription timeline, credits, billing periods, and cancellation process repeatedly. We understand billing disputes are frustrating, but accusing us of ignoring the issue or billing incorrectly is not fair when the subscription records show otherwise. Team Hertwill
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