HK Pickup: Store & SF Express
Shopify + SF Express & Store Pickup Options
Rating
3.7
feedback
21
chart
#2,598
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
14%
-
Less than a year
48%
-
More than a year
33%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting the great customer service and quick technical support provided by the team. Users appreciate the convenience of the app in the checkout process and its user-friendly interface. The app is described as essential for Hong Kong stores using SF Express, with accurate and up-to-date information. However, there are some negative reviews mentioning issues with specific themes and lack of response to emails.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 22, 2024
Great APP Great Customer Service, The Technical Team contacted us very quickly and keep helping us follow up our case. Thank you so much for the awesome solution.
Thanks so much for your review. We will continue working hard to support Hong Kong merchants!
Dec. 11, 2023
非常遺憾 未能顯示順豐店舖位置導致工作量大增 有很多件因為地址不詳細退回，造成非常不便 而客服方面多次詢問都未能夠解決
Sorry for any inconvenience you've experienced. However, as I explained it to you multiple times, the root cause is that Shopify's cart permalink stops working on your store for a unknown reason but so far Shopify has not had a fix yet. I understand your frustration and we feel the same. We have followed up this issue diligently with you and Shopify staff via 20+ emails. We are so sad to find this unfair 2-star rating on our app, as this issue is not caused by us.
Aug. 11, 2023
經常有客人投訴選了順豐後沒自動填寫順豐地址。 Not a good app.always make mistake.and no response for my email.never reply my question
Thanks for your comment. We checked our customer support system and found that we received your request at August 8 00:07 an replied you by email at August 8 14:36 (please see the quoted reply below). Not sure if you missed our email because it went to your spam box. Please email us at [email protected] if you need further help. > I tried your checkout flow and was able to get the selected pickup location filled in the checkout page (please see the screen cap below). However, I noticed that you haven't turned on address line 2 so that a part of the address is missing. Please go to Settings > Checkout > Address line 2 and set it to Optional.
Oct. 31, 2022
When I used HK Pickup: Store & SF Express, I encountered the problem of checkout bugs, technical support team can be contacted very quickly, and they kept helping me follow up the problem with Shopify, which really helped me solve a problem very quickly. It is really easy to use and convenient to connect to SF Express.
Oct. 24, 2022
An essential app for our store which is convenient to our customer in check out process. Also, it is user friendly. A problem suddenly arise last week. Received attentive and helpful response from technical team timely. Highly recommend!
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