HK Pickup: Store & SF Express
Shopify + SF Express & Store Pickup Options
Rating
4.3
feedback
23
chart
#3,358
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
13%
-
Less than a year
52%
-
More than a year
30%
Reviews Summary
The reviews for the HK Pickup: Store & SF Express app are overwhelmingly positive, with many users praising its convenience and user-friendly interface. Customers appreciate the ability to offer pickup options through SF Express, enhancing flexibility and customer experience. The technical support team is highlighted for their quick responses and helpful assistance in resolving issues. However, there are a few negative reviews mentioning difficulties with displaying SF Express locations accurately and some theme compatibility issues, particularly with the Ella theme. Despite these challenges, the majority of users highly recommend the app for Hong Kong online stores using SF Express as a logistics provider.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 7, 2024
Good! It allows us to offer customers a convenient pickup experience at 7-eleven with SF Express!
July 15, 2024
The app has allowed me to offer both SF Express pickup options to my customers, significantly increasing their flexibility and convenience. The setup was straightforward, highly recommended.
April 22, 2024
Great APP Great Customer Service, The Technical Team contacted us very quickly and keep helping us follow up our case. Thank you so much for the awesome solution.
Thanks so much for your review. We will continue working hard to support Hong Kong merchants!
Dec. 11, 2023
非常遺憾 未能顯示順豐店舖位置導致工作量大增 有很多件因為地址不詳細退回，造成非常不便 而客服方面多次詢問都未能夠解決
Sorry for any inconvenience you've experienced. However, as I explained it to you multiple times, the root cause is that Shopify's cart permalink stops working on your store for a unknown reason but so far Shopify has not had a fix yet. I understand your frustration and we feel the same. We have followed up this issue diligently with you and Shopify staff via 20+ emails. We are so sad to find this unfair 2-star rating on our app, as this issue is not caused by us.
Aug. 11, 2023
經常有客人投訴選了順豐後沒自動填寫順豐地址。 Not a good app.always make mistake.and no response for my email.never reply my question
Thanks for your comment. We checked our customer support system and found that we received your request at August 8 00:07 an replied you by email at August 8 14:36 (please see the quoted reply below). Not sure if you missed our email because it went to your spam box. Please email us at [email protected] if you need further help. > I tried your checkout flow and was able to get the selected pickup location filled in the checkout page (please see the screen cap below). However, I noticed that you haven't turned on address line 2 so that a part of the address is missing. Please go to Settings > Checkout > Address line 2 and set it to Optional.
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