Homebase Time Clock
Easy time tracking, payroll, scheduling & team management app
Rating
3.4
feedback
34
chart
#1,692
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
0%
-
Less than a month
18%
-
Less than a year
65%
-
More than a year
12%
Reviews Summary
The reviews for the Homebase app on Shopify are mixed, with both positive and negative feedback. Positive aspects include the app being helpful in managing schedules and timekeeping, tracking employee sales per shift, and providing color-coded schedules that are sent directly to staff. Users appreciate features like reminders for shifts and breaks, shift rating and feedback options, and a built-in communication platform. However, negative themes include difficulties with app stability, loading times, and logging in issues. Some users found the app confusing to use, experienced glitches, and faced challenges with downgrading or unsubscribing from paid plans. Despite these issues, the app has been praised for its efficiency, ease of use, and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 15, 2023
The app was working fine for what I needed it to do, up until it wasn't. I have had to uninstall and reinstall it for the past week just to get it open.
March 13, 2023
Way too complicated. After uninstalling spam my Inbox all time. No matter how many times you use unsubscribe- they just fill your Inbox on daily basis. Never ever more.
Hi there, We are so sorry to hear about your experience. Our goal is to make work easier by providing the tools you need to manage your hourly team. Someone from our team will reach out shortly to see what we can do to make setting up your account less complicated. In the meantime, we've provided your feedback about our emails to our marketing team. We appreciate your feedback and review.
June 24, 2022
I have tried for two months to downgrade this app. I have gotten the runaround between Homebase and Shopify support to get this downgraded. At this time, I'm still being charged and don't want this app with the paid version. Before all of this, I enjoyed the app till I've had to get this situation resolved.
Hi, we are so sorry to hear about the experience you have had trying to downgrade the app. A customer support manager will be reaching out immediately to get your issue resolved.
April 15, 2022
The app itself is really helpful and I like using it. When I initially uploaded the app it forced me to sign up for two of my store locations when I only use this app for one. I couldnʻt figure out how to downgrade my plan to one store. I called support during my free demo period and was told that they would downgrade my plan. That was back in January. Since then Iʻve sent multiple emails for which I was told that they were working on it. The original rep I was working with, although nice, wasnʻt great in following up and communicating with updates...however, since recently speaking to a manager, I have a bit more understanding and confidence that the issue will be resolved. Other than this support glitch, I really like the app, and it's been helpful in managing schedules and time keeping.
We are very sorry to hear about the trouble you have been having. Our team is working to get this resolved for you.
Feb. 2, 2022
Horrible... sometimes my staff can't clock out because it just won't load. Notifications don't clear even after you've read them several times. We have encountered many difficulties just after one week of using this app. Apps of this type should be reliable.
Thank you for your review and we are very sorry that you are experiencing issues. We are currently working with Shopify to resolve this delay on their app bridge. One thing to suggest is testing Homebase outside of the Shopify app by downloading us in the IOS app store.
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