Homebase Time Clock
Easy time tracking, payroll, scheduling & team management app
Rating
3.0
feedback
28
chart
#300
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
0%
-
Less than a month
7%
-
Less than a year
75%
-
More than a year
11%
Reviews Summary
The reviews for the Homebase app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ease of use for scheduling, time tracking, and communication with employees. Users appreciate features like color-coded schedules, employee logins with picture verification, shift rating, and feedback options. The app is praised for its efficiency in managing employee time cards, schedules, and payroll. Additionally, users find the app helpful in tracking labor costs and integrating with the Shopify platform. On the other hand, negative feedback revolves around issues with billing, difficulty downgrading plans, glitches, lack of certain features like task management, and unstable performance on devices like iPads. Some users also mentioned confusion with pricing increases and the need to upgrade to access certain information.
Highlights
Review RSS Feed
All reviews
May 21, 2025
Don’t be fooled by the “onboarding” staff that want to convince you to sign up for payroll. Trying to get help with issues or corrections is virtually impossible. They will not speak with you on the telephone, nor will they even provide emails for contact. We have been waiting for almost 6 months for corrected W2s for our employees. Each time is is incorrect, they want to charge more money and add and additional 4-6 weeks for corrections. If you use the free version for time clock, etc. you may be safe. DO NOT USE HOMEBASE FOR PAYROLL OR TAX PURPOSES.
Aug. 26, 2024
Says it's free but then does not allow you to select the basic plan, forces you to select/automatically enrolls you in a paid plan which you can't delete unless you downgrade to the basic plan which it won't let you select. Horrible.
Sept. 15, 2023
The app was working fine for what I needed it to do, up until it wasn't. I have had to uninstall and reinstall it for the past week just to get it open.
June 24, 2022
I have tried for two months to downgrade this app. I have gotten the runaround between Homebase and Shopify support to get this downgraded. At this time, I'm still being charged and don't want this app with the paid version. Before all of this, I enjoyed the app till I've had to get this situation resolved.
Hi, we are so sorry to hear about the experience you have had trying to downgrade the app. A customer support manager will be reaching out immediately to get your issue resolved.
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