Homebase Time Clock
Easy time tracking, payroll, scheduling & team management app
Rating
3.4
feedback
28
chart
#283
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
0%
-
Less than a month
7%
-
Less than a year
71%
-
More than a year
14%
Reviews Summary
The reviews for the Homebase app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include the app being helpful in managing schedules, timekeeping, and employee communication. Users appreciate features like color-coded schedules, shift reminders, and the ability for staff to rate their shifts. The app is also praised for its ease of use and efficiency in tracking employee time, sales per shift, and labor costs. However, negative feedback revolves around issues with customer service, billing problems, difficulty downgrading plans, and occasional glitches and crashes. Some users have also mentioned confusion with certain features and limitations in the free version of the app.
Highlights
Review RSS Feed
All reviews
Jan. 29, 2026
I have used Homebase for years for scheduling and time clock and even moved to their Payroll system a few years ago. It used to be WONDERFUL but over the past year their customer service has gone to hell. I have had numerous Payroll and tax filing issues and getting in touch with an actual human is a total run-around every time. I'm about to cancel it all. So frustrating to watch a company turn to AI to their detriment.
May 21, 2025
Don’t be fooled by the “onboarding” staff that want to convince you to sign up for payroll. Trying to get help with issues or corrections is virtually impossible. They will not speak with you on the telephone, nor will they even provide emails for contact. We have been waiting for almost 6 months for corrected W2s for our employees. Each time is is incorrect, they want to charge more money and add and additional 4-6 weeks for corrections. If you use the free version for time clock, etc. you may be safe. DO NOT USE HOMEBASE FOR PAYROLL OR TAX PURPOSES.
Aug. 26, 2024
Says it's free but then does not allow you to select the basic plan, forces you to select/automatically enrolls you in a paid plan which you can't delete unless you downgrade to the basic plan which it won't let you select. Horrible.
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