Homebase Time Clock
Easy time tracking, payroll, scheduling & team management app
Rating
2.8
feedback
36
chart
#270
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
0%
-
Less than a month
17%
-
Less than a year
58%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify App are quite mixed. While some users appreciate the app for its ease of scheduling, time tracking, and communication features, others have faced significant issues with billing, functionality, and customer support. Positive aspects highlighted include the app's helpfulness in managing schedules, timekeeping, and employee communication. Users like the color-coded schedules, reminders, and the ability to rate shifts and provide feedback. The app's integration with Shopify and its time clock feature are also praised. However, negative reviews point out issues such as being forced into paid plans, difficulties in downgrading, app glitches, slow loading times, and poor customer support. Some users found the app confusing to use, experienced frequent crashes, and faced challenges with account management and pricing discrepancies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 26, 2024
Says it's free but then does not allow you to select the basic plan, forces you to select/automatically enrolls you in a paid plan which you can't delete unless you downgrade to the basic plan which it won't let you select. Horrible.
Sept. 15, 2023
The app was working fine for what I needed it to do, up until it wasn't. I have had to uninstall and reinstall it for the past week just to get it open.
March 13, 2023
Way too complicated. After uninstalling spam my Inbox all time. No matter how many times you use unsubscribe- they just fill your Inbox on daily basis. Never ever more.
Hi there, We are so sorry to hear about your experience. Our goal is to make work easier by providing the tools you need to manage your hourly team. Someone from our team will reach out shortly to see what we can do to make setting up your account less complicated. In the meantime, we've provided your feedback about our emails to our marketing team. We appreciate your feedback and review.
June 24, 2022
I have tried for two months to downgrade this app. I have gotten the runaround between Homebase and Shopify support to get this downgraded. At this time, I'm still being charged and don't want this app with the paid version. Before all of this, I enjoyed the app till I've had to get this situation resolved.
Hi, we are so sorry to hear about the experience you have had trying to downgrade the app. A customer support manager will be reaching out immediately to get your issue resolved.
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