Homebase Time Clock
Easy time tracking, payroll, scheduling & team management app
Rating
3.1
feedback
29
chart
#273
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
0%
-
Less than a month
10%
-
Less than a year
69%
-
More than a year
10%
Reviews Summary
Homebase app has received mixed reviews from users. Positive aspects include the app's ease of use for scheduling, time tracking, and payroll management. Users appreciate features like color-coded schedules, employee logins with picture verification, shift rating, and communication tools. The app is also praised for its customer service and responsiveness. However, negative feedback revolves around issues with customer service, billing problems, app stability, and difficulties in downgrading or canceling paid plans. Some users have experienced glitches, lack of transparency in pricing, and challenges in contacting support for assistance. Overall, while the app offers valuable features for managing employee schedules and time tracking, there are concerns about customer support and billing practices.
Highlights
Review RSS Feed
All reviews
Jan. 29, 2026
I have used Homebase for years for scheduling and time clock and even moved to their Payroll system a few years ago. It used to be WONDERFUL but over the past year their customer service has gone to hell. I have had numerous Payroll and tax filing issues and getting in touch with an actual human is a total run-around every time. I'm about to cancel it all. So frustrating to watch a company turn to AI to their detriment.
May 21, 2025
Don’t be fooled by the “onboarding” staff that want to convince you to sign up for payroll. Trying to get help with issues or corrections is virtually impossible. They will not speak with you on the telephone, nor will they even provide emails for contact. We have been waiting for almost 6 months for corrected W2s for our employees. Each time is is incorrect, they want to charge more money and add and additional 4-6 weeks for corrections. If you use the free version for time clock, etc. you may be safe. DO NOT USE HOMEBASE FOR PAYROLL OR TAX PURPOSES.
Feb. 2, 2025
This is the second app I've already tried here. They upsell you on every single feature!! basic things you’d expect, like proper scheduling and payroll exports, require constant upgrades. It feels like a trap rather than a solution. The Shopify integration is terrible!!!!! there are times when shifts are duplicated for no reason. Support is awful. Go look for something else.
Aug. 26, 2024
Says it's free but then does not allow you to select the basic plan, forces you to select/automatically enrolls you in a paid plan which you can't delete unless you downgrade to the basic plan which it won't let you select. Horrible.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more