Homebase Time Clock
Homebase has received mixed reviews from users. Positive aspects include the app's ease of use for tracking and managing employee time, scheduling, and communication. Users appreciate features like color-coded schedules, employee logins with picture verification, shift rating, and feedback options. The app's integration with Shopify for tracking sales per shift is also praised. However, negative feedback revolves around customer service issues, difficulties in downgrading plans, unexpected charges, and occasional glitches and crashes. Some users have also expressed confusion over certain features and limitations, such as the inability to delete paid plans or difficulties in contacting support.
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I have used Homebase for years for scheduling and time clock and even moved to their Payroll system a few years ago. It used to be WONDERFUL but over the past year their customer service has gone to hell. I have had numerous Payroll and tax filing issues and getting in touch with an actual human is a total run-around every time. I'm about to cancel it all. So frustrating to watch a company turn to AI to their detriment.
Don’t be fooled by the “onboarding” staff that want to convince you to sign up for payroll. Trying to get help with issues or corrections is virtually impossible. They will not speak with you on the telephone, nor will they even provide emails for contact. We have been waiting for almost 6 months for corrected W2s for our employees. Each time is is incorrect, they want to charge more money and add and additional 4-6 weeks for corrections. If you use the free version for time clock, etc. you may be safe. DO NOT USE HOMEBASE FOR PAYROLL OR TAX PURPOSES.
Says it's free but then does not allow you to select the basic plan, forces you to select/automatically enrolls you in a paid plan which you can't delete unless you downgrade to the basic plan which it won't let you select. Horrible.
Hate when apps pull a bait and switch...this is NOT free.
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