Honeycomb Upsell & Cross Sell
Best Shopify Upsell App
Rating
4.8
feedback
586
chart
#742
All reviews
Rating Breakdown
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July 16, 2024
The support was GREAT! The wait time for a support agent was not long. I'm very happy with the help I received and would recommend this App!
June 21, 2024
This app makes it really easy to set up upsells and cross sells and it is surprisingly versatile. There are a LOT of options you can tweak and test.
June 19, 2024
The app is easy to use and set up. Integration is super quick and I was able to do it myself, which says a lot! Would be great to have a lower tier plan for stores which sell big ticket items, don't many views but more than the free plan. something in the £20.00 range would be amazing. We have not upgraded yet, but considering it since the app does the job, and does it well.
Thank you for your kind review! Please email me at [email protected], so we can discuss the pricing and make a plan for your store that will ensure your maximum success
Aug. 2, 2024
August 2024 Update (I'm keeping my previous written review for thoroughness to showcase what changes happened!) Aharon on the team personally reached out to me after my review to personally work with me to fix my issues. He was apologetic for my experiences with support at the time, and eager to set up a video call to troubleshoot what was happening. After understanding the logic of my funnels and live-demoing them, he got the dev team to work on it and I'm happy to say that everything is fixed! Truly grateful for the time taken to help me with this, and that I can confidently use this app again! -- In 2023, I would've given this app a glowing 5 stars - it worked perfectly with the three funnels I had in place, all of which had multiple options that would check what items were eligible or not. It increased my sales and customer satisfaction. Since reopening my store in March 2024, all funnels broke. Items in cart that were supposed to cancel the funnel from triggering didn't work. I didn't realize until I had some orders that got Free Shipping when they shouldn't have. I've tried turning my funnels on and off, using the Duplicate option to activate the "new" version of the funnel while turning the old one off, and also recreating the funnels from complete scratch - all with no luck. I've been ghosted by support twice. I reached out for the first time on March 27th, ghosted on April 24th with no fix. I tried again on May 1st, and was ghosted on May 8th. Both support staff did the bare minimum in actually testing out the functions, or even looking at what options I had in place. The latter seemed to barely comprehend that I had already done all the "try restarting it" solutions because I was in contact with support previously, and didn't seem to put any effort in to seeing what funnel rules I had. I'm disappointed to uninstall this app. I'm still giving it 2 stars in fairness that when it worked for me, it did amazing. But the fact that it's broken now for my store, and even worse, the lackadaisical support staff on hand, makes it hard for me to recommend this app to anyone.
Hey there, I'm Aaron the Product Manager for Honeycomb. Firstly, I'm sorry to hear about your experience with support and the app in general. If you would like to give us another chance I am available at [email protected] and will be happy to work you through the set up. I looked through your communication with our team and it appears that your ticket got lost in our ticketing system upgrade, which led to us not being able to reply. The team and I apologize sincerely for this. With regards to the funnels not working it seems that you were using a "collection" filter which had products in more than one collection and that is what broke the funnels. Either way we are sorry for your negative and experience and would like a second chance - please reach out to me if you are interested.
May 18, 2024
Thank you for your review, our team is here for anything you need!
May 13, 2024
Muchas gracias muy buen producto..!
Happy selling! Our team is here for whatever you need. Thank you for your kind words
May 13, 2024
Magnifique support ! Tout est fonctionnel et efficace !
Thank you for your kind words! Happy selling!
May 8, 2024
I would definitely recommend it was super easy!
Thank you for your kind review! Our team is available for any help you need. Happy selling !
April 24, 2024
Best agent
Thank you for your kind review! Our Customer Support team is here to help whenever you need! Have a great week and happy selling :)
April 24, 2024
EXCELLENT APP IN BOOSTING SALES
Thanks for your kind review! Here's to many more sales!
April 7, 2024
pour que mon site soit un des meilleurs sites les plus tandances
Thank you for your kind review! Happy upselling :) Merci!
April 1, 2024
We've been using this app on our store for about 3 years now. We've had a few evolutions of the site and changed how we use this app and I have to say the customer service team is always fantastic at helping with questions and issues. Always quick to help and able to get this working and integrated perfectly into our site.
Thank you for the kind review! Our team will be delighted to read this review, thank you for taking the time to write it :) Happy Honeycomb Upselling!
March 30, 2024
EXCELLENT
Thank you for your kind review! Happy selling and the team is here to help always!
March 23, 2024
Installed the app and 5 minutes later the magic worked !!
We so happy to hear it! Happy selling :) Our team is on standby for anything you may need
March 18, 2024
nice app! thank you
Thank you! Please let us know if you need any assistance, the team is on standby and eager to help:) Happy selling!