Rating
4.6
feedback
47
chart
#3,014
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
17%
-
Less than a month
11%
-
Less than a year
49%
-
More than a year
21%
Reviews Summary
The Hosted Email Shopify App has received overwhelmingly positive reviews from users. Customers praise the fast and efficient customer support provided by the team, with many mentioning specific support representatives like Daniel and Jack who were extremely helpful in setting up the app and resolving any issues. Users appreciate the ease of installation and integration with Shopify, making it a convenient solution for email hosting. The app's user-friendly dashboard and clear instructions have been highlighted as key features that make it accessible even for those who are not tech-savvy. Additionally, the affordability and professionalism that the app adds to businesses have been commended by users. However, some users have mentioned minor issues such as spam filtering not being as effective as desired, but overall, the positive feedback outweighs the negatives.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 30, 2024
Fast response from support team and the app is working correctly. Support set it up for me the same day and made sure it was working properly. Thanks!
March 6, 2024
so Excited to use this hosting app thats already within shopify instead of going elsewhere. I had trouble setting everything up and they went in and did it for me! They are so helpful!
Thank you for your kind words. We're thrilled to hear that you are enjoying the app and finding our support helpful.
Jan. 13, 2024
Excellent service, we have been working together for almost 3 years and we have never had any major problems. And if we had, we got a quick and efficient solution. AWESOME!
Thank you for your appreciation. We're glad to hear you're happy with the app and the support.
Jan. 12, 2024
This is an easy to use, simple, email service which is perfect for me. I am writing this review today because this week, Shopify updated which unintentionally shut down Hosted Email 24 hours. Normally, I never have issues with Hosted Email. I found a way to email them via the support system and told them I won't get any email they send me but wanted to let them know their app down. A customer service rep called me right away and let me know what was happening. He helped me sign in on the website version of the email service. They also emailed after Shopify fixed the problem on their end to let me know what happened. I have to say the customer service was very polite, helpful and kind. Very nice company.
Thank you for your appreciation. We're glad to hear you're happy with the app and the support.
Jan. 22, 2024
Good customer service. Very responsive to questions and issues. It's directly integrated into Shopify so that helps. Only thing I am not 100% happy with is spam filtering. It could be better. Wish it had the same filtering and flagging for spam that GSuite uses.
We apologise for the inconvenience caused by our spam filter. We would like to address your concern and clarify that we are currently aware of only one request for assistance regarding this issue. We apologise if there was any miscommunication in addressing your concerns. Our team works continually to improve our system to better meet the expectations of our users. In the communication we had with you yesterday you stated that it was adequate to move the items flagged as SPAM into the junk folder. Has this not happened or is that now unsatisfactory to you? Please let us know if you would like to discuss this further.
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