Hosted Email
Create Email Accounts @yourstore.com - Email Hosting App
Rating
4.1
feedback
30
chart
#5,045
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
33%
-
Less than a month
10%
-
Less than a year
17%
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More than a year
40%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users praised the excellent customer service provided by the support team, particularly mentioning individuals like Dan, Jack, and Daniel who went above and beyond to assist with setup and troubleshooting. Users appreciated the quick responses, efficient solutions, and willingness of the support team to help with various issues, even beyond the app's functionality. Additionally, users found the app easy to set up and integrate with their Shopify stores, with some highlighting the convenience of having email hosting within Shopify itself. On the negative side, some users expressed dissatisfaction with the app's quality, design, and functionality. Complaints included issues with usability, outdated design reminiscent of the 90s, and difficulties in accessing the app or setting it up. Some users also mentioned problems with spam filtering, delayed emails, and unresolved technical issues despite seeking support. Overall, while the app received praise for its customer service and ease of use, there were concerns raised about the app's performance and design.
Highlights
Review RSS Feed
All reviews
March 17, 2026
The worst email system I have ever used. I had a better UX experience in the 90's. Completely unusable. Telling me that they will happily take my monthly subscription and then help me set up a different service overlay is absurd! Not sure what they do...
Hi there, Thanks for your feedback. Our webmail is powered by an open-source, industry-standard platform; the same one offered by practically every email provider, with the exception of a few major players like Gmail and Hotmail who have the resources to build proprietary systems from the ground up. It is, in short, the norm rather than the exception. What we would encourage, though, is reaching out to us when something isn't working for you. Had you contacted us, we'd have immediately suggested using a dedicated email client app instead. Our mailboxes work seamlessly with every major email client on Windows, macOS, Linux, Android, and iOS. Most users find it a significantly better experience. We're here to help if you'd like assistance setting one up. Kind regards
Aug. 9, 2025
This has been one of my best customer service experiences ever. I changed my email name, and I was afraid that I was going to lose all my previous info, but Dan helped me with the process to migrate my old emails from the old account to the new one, and it was a breeze. He was willing to help me set up my DNS as well, and he was there from beginning to end. I HIGHLY RECOMMEND Hosted Email for your business. Listen, I am not exaggerating, the customer service was almost perfect.
Thank you so much for taking the time to share your experience! We're thrilled that Dan could help make your email migration and DNS setup so smooth. Your kind words mean the world to our team, and we're honoured to have earned your trust and recommendation. We're here whenever you need us!
July 25, 2025
Best in class Email Hosting for Shopify. Outstanding fast support by Dan Support Tech too. We are a NOT for Profit so needed a no-cost basic functionality for alias emails only. This is the one to install! Easy.
Thank you for taking the time to leave us a review! We're delighted to hear that our solution works perfectly for your non-profit needs. Dan will be thrilled to hear your kind words about his support!
July 18, 2025
Had a great experience with Dan and Jack in the support team. We needed to upgrade our storage options and in the process uncovered issues with our domain - Dan and Jack worked hard to get these problems resolved on our behalf even with it being beyond their responsibility. Fantastic service and now our emails are exactly where we need them to be and working seamlessly. Thanks so much!
Thank you for taking the time to leave us a review. We're glad we managed to get the Shopify issue with your domain resolved in the end!
June 2, 2025
We have been using this email client for about three years, and every time we have needed support, primarily for integrating changes on our end rather than issues on their side, we have received fantastic assistance. The communication is quick and to the point. They are always willing to help and take care of tasks for us so we can get back to business. I wish we could give them more than five stars. They are amazing and worth every penny!
Thank you for your review. It’s great to hear you’ve been pleased with the support you received, as we always strive to deliver prompt, effective assistance. We look forward to continuing to help you succeed. Thanks again for your kind words and for choosing our app!
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