Hosted Email
The reviews for this Shopify App are quite mixed. On the positive side, many users praise the excellent customer service provided by the support team, particularly mentioning individuals like Dan, Jack, and Daniel who were quick to respond, helpful, and efficient in resolving issues. Users appreciate the ease of setup and the quick assistance they received when facing technical challenges. The app's integration with Shopify and its functionality for email hosting are also highlighted as positive aspects. However, on the negative side, some users express dissatisfaction with the outdated design of the app, issues with usability, and concerns about poor quality and lack of features like spam filtering. There are also complaints about difficulties in accessing the app and experiencing glitches that hinder its functionality.
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The worst email system I have ever used. I had a better UX experience in the 90's. Completely unusable. Telling me that they will happily take my monthly subscription and then help me set up a different service overlay is absurd! Not sure what they do...
Hi there, Thanks for your feedback. Our webmail is powered by an open-source, industry-standard platform; the same one offered by practically every email provider, with the exception of a few major players like Gmail and Hotmail who have the resources to build proprietary systems from the ground up. It is, in short, the norm rather than the exception. What we would encourage, though, is reaching out to us when something isn't working for you. Had you contacted us, we'd have immediately suggested using a dedicated email client app instead. Our mailboxes work seamlessly with every major email client on Windows, macOS, Linux, Android, and iOS. Most users find it a significantly better experience. We're here to help if you'd like assistance setting one up. Kind regards
Support was quick to reply with detailed instructions on how to rectify my problem. They also offered to fix my issue if I couldnt and followed up quickly to ensure everything was done correctly.
This has been one of my best customer service experiences ever. I changed my email name, and I was afraid that I was going to lose all my previous info, but Dan helped me with the process to migrate my old emails from the old account to the new one, and it was a breeze. He was willing to help me set up my DNS as well, and he was there from beginning to end. I HIGHLY RECOMMEND Hosted Email for your business. Listen, I am not exaggerating, the customer service was almost perfect.
Thank you so much for taking the time to share your experience! We're thrilled that Dan could help make your email migration and DNS setup so smooth. Your kind words mean the world to our team, and we're honoured to have earned your trust and recommendation. We're here whenever you need us!
Best in class Email Hosting for Shopify. Outstanding fast support by Dan Support Tech too. We are a NOT for Profit so needed a no-cost basic functionality for alias emails only. This is the one to install! Easy.
Thank you for taking the time to leave us a review! We're delighted to hear that our solution works perfectly for your non-profit needs. Dan will be thrilled to hear your kind words about his support!
Had a great experience with Dan and Jack in the support team. We needed to upgrade our storage options and in the process uncovered issues with our domain - Dan and Jack worked hard to get these problems resolved on our behalf even with it being beyond their responsibility. Fantastic service and now our emails are exactly where we need them to be and working seamlessly. Thanks so much!
Thank you for taking the time to leave us a review. We're glad we managed to get the Shopify issue with your domain resolved in the end!
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