HUE Cart Drawer
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Top service.
Thank you so much for your kind words! ❤️🤗 We're thrilled to hear that you had a great experience. It means a lot to our team, and we look forward to continuing to provide you with top-notch service! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team
The support team is also great, customer service is 100% and it's a great great app and the fact it's free too.
Thank you so much for taking the time to share such amazing feedback! 💙 We’re absolutely delighted to hear that you’re finding the app helpful and that our support team could provide you with a 100% positive experience. Your kind words mean the world to us and truly encourage our team to keep pushing forward and delivering the best possible service. We’ll continue improving and adding more features to make your experience even better. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team
Awesome app highly reccomend, very easy to use and they solved a problem for me within 20mins Archana was incredibly helpful. Thanks so much
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear you’re enjoying WOWCart and that our customer care team could support you the way you needed. A special thanks for mentioning Aleena, she’ll be delighted to know her efforts made a difference. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team
The features are amazing! Helped our store look and feel a whole lot more premium! Not to mention the customer service is always on time! And helped us with anything we asked for in a timely manner! Would highly recommend 10/10 :)
Thank you so much for your kind words and fantastic feedback! 😊 We’re absolutely thrilled to hear that our features have helped elevate the look and feel of your store — that’s exactly what we aim for! It’s also wonderful to know that our support team has been there for you whenever needed. We believe great customer service is just as important as great features, and your experience truly means the world to us. Your recommendation and 10/10 rating made our day! If there’s ever anything more we can do to support your growth or improve your experience, we’re always just a message away. Thanks again for being such a valued part of our community! 💛 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team
This is an awesome free app, really impressive! The customer service girls have been helpful and answered my questions almost all week long, very warm and professional. Everything is easy and convenient with great customer service. Thanks again!
Thank you so much for your Amazing feedback! ⭐🙏 We're thrilled to hear that you find our app impressive and you're enjoying it. It’s wonderful to know that our support team has been helpful and professional throughout your experience. Your appreciation truly means a lot to us—it keeps us motivated to keep doing our best! 💛 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team
I really like the features wowcart has. To be able to customize to my branding colors plus the additional CSS for further customization The support team is also great and have helped me out a ton on adding functions or fixing certain styling or bugs when it comes to interacting with other apps like i had a rewards loyalty app with a floating widget and they fixed the issue for me of having that widget overlap on the cart and many more scenarios like this: so customer service is 100% and it's a great great app and the fact it's free too.
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear you’re enjoying WOWCart and that our customer care team could support you the way you needed. A special thanks for mentioning Aleena, she’ll be delighted to know her efforts made a difference. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team
I was trying to integrate Wowcart into our theme and was having trouble but Lishana, from the support team was greatly helpful and now the cart is a wonderful addition to our website. Especially on top of the fact that is a good app that is free.
Thank you so much for sharing your experience! 😊 We’re delighted to hear that Lishana was able to assist you effectively with the Wowcart integration and that you’re enjoying the cart as a valuable addition to your website. We’ll be sure to pass along your kind words to Lishana—it will definitely make her day! We’re also thrilled that you appreciate the app’s functionality and value, especially as a free solution. If you have any further questions, feel free to reach out to us at [email protected] or via our in-app chat. We’re always happy to help! – Helixo Support Team
This Cart Drawer App is simple and functional, and you can integrate it with the Upsell App UFE which is why we got it. There were some issues when we first integrated it in our theme but thanks to the really responsive support we fixed that soon! They also adapted the design as far as possible to our needs. Can recommend :)
Thank you for your detailed feedback! We're happy to hear that you find the Cart Drawer App simple and functional, and that the integration with UFE worked well for you. We're also glad that our support team was able to quickly resolve the initial issues and adapt the design to fit your needs. Your recommendation means a lot to us! 😊 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team
We've tried this app and it really spiffs up our shopping carts. If anything goes wrong, the support team jumps right in to help out. And the best part? It hasn't cost me a cent.
Thank you for your wonderful feedback! We're glad to hear that our app has enhanced your shopping cart experience and that our support team has been quick to assist whenever needed. The fact that you’ve found value without any cost makes it even better! 😊 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team
Thanks to the team for their help. They are responsive and help my business.
Thank you for your kind words! We're happy to hear that our team has been responsive and helpful in supporting your business. Your success means a lot to us! 😊 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team
Great team - really helpful at implementing wowcart!
Thank you for your feedback! We're glad to hear that our team was helpful in implementing Wowcart. Your support means a lot to us! 😊 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team
This is an amazing free app—truly impressive! As always, Lishana has been incredibly helpful, spending almost the entire morning assisting me with the app. With the excellent customer service, everything becomes manageable. Thank you once again!
Thank you so much for your wonderful feedback! We're delighted to hear that you find the app impressive and that Lishana could assist you so effectively. Providing exceptional support is always our goal, and it’s great to know that Lishana’s efforts made a difference for you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
极致的客服体验 ，耐心友好的解答，完美的应用
感谢您的精彩反馈！ 很高兴听到您对我们的服务和应用感到满意。如果您有任何进一步的疑问， 请随时通过 [email protected] 或在应用内聊天与我们联系， 我们始终乐意为您提供帮助。 - Helixo Support Team
Customer service is excellent! recommend
Thank you so much for your kind words and recommendation! We're delighted to hear that you had a great experience with our customer service. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
very good app and very helpful and kindly customer service 5 stars
Thank you for your wonderful review! We're delighted to hear that you find the app very good and that our customer service has been helpful and kind. Your 5-star rating means a lot to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Support is always quick to respond and helpful. The application is user-friendly, and the customer service team was incredibly helpful in resolving any issues I faced.
Thank you for your delightful feedback! We're glad to hear that our support team is quick to respond and helpful. It's great to know that you find the application user-friendly and that our customer service team was able to resolve any issues you faced. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Awesome assistance from Nedeem! Solved all my concerns and now things work perfectly on my website :)
Thank you for your wonderful feedback! We're thrilled to hear that Nadeem provided awesome assistance and resolved all your concerns, ensuring everything works perfectly on your website. Your satisfaction is our top priority. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Great customer support!
Thank you for your feedback! We're delighted to hear that you had a great experience with our customer support. Providing excellent service is our top priority, and we're here to assist you whenever you need it. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Works smooth, excellent support
Hello, I wanted to take a moment to express my gratitude for your kind words. It's truly heartening to know that your experience with us was smooth and that you found our support excellent. Your acknowledgment of our efforts means a lot to us. We're dedicated to providing seamless experiences and top-notch support, and it's incredibly rewarding to see that reflected in your feedback. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Unfortunately I have to give this app 1 star, and if I could I would give it 0 stars. But first of all I want to mention, that the support was pretty decent, they tried to help me, but it did not work. So the problem was that some customers could not reach the checkout via the Wowcart Drawer, because the app sent multiple errors or requests to shopify. After the error, the customer was marked with a cookie by shopify, so the customer could not checkout while this cookie was set. Shopify thought the customer was a bot, because the app sent too many requests. Only option was to delete all cookies and cookies. But how should a customer know this workaround? Only some of them reached out to me, and I could help them with the cookie/cache delete tip. So I have talked with shopify support, and it was a long run in error testing that lasted months. But finally we found the error, it was the wowcart slide drawer.. So I immediatly contacted the support, and they reached out very fast, I have to say. But they could not detect the error or fix it. And over the time I have lost thousands of revenue just because I installed the cart drawer, because it had a great synergy with the UFE Upsell App by the same company. If I could, I would have never installed both of the apps, and I can't recommend it either. I'm very lucky that some customers reached out to me and tell me of the error, because if not I would still lose money every f*cking day.. So do yourself a favor and never install this app!
Summary: The issue remained unresolved as we encountered difficulty reproducing it from our end. Dear Julian, We sincerely apologize for any inconvenience caused and understand the frustration you must have felt in this situation. We truly appreciate your acknowledgment of our support team's efforts, and we are sorry that despite their best attempts, the issue could not be resolved. We genuinely believed that there might not have been any issues since we hadn't heard from you in the past 5 months, and we were unable to reproduce the problem from our end. We understand the impact this has had on your business, and we are committed to investigating the issue further to prevent similar occurrences in the future. I want to assure you that your feedback has been taken very seriously. I have escalated this matter to our product team with the highest priority. They have acknowledged it as a significant issue, and they are fully committed to investigating it further. While we were unable to reproduce the issue from our side, please rest assured that we are actively working on identifying any underlying issues and finding solutions. Your experience is paramount to us, and we are determined to ensure that our app meets the highest standards of functionality and reliability. Once again, we sincerely apologize for any inconvenience and loss of revenue you have experienced as a result of this issue. Your feedback is invaluable and will undoubtedly help us improve our app and provide a better experience for all our users. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. -Tinu, Customer Support Lead at Helixo.
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