HyperPay Customization
The reviews are overwhelmingly negative and focus on the app being unusable or unresponsive. Multiple merchants report that they cannot enter company or merchant details, cannot access settings, and say the app is not functioning at all. One reviewer also describes a prolonged merchant approval delay, repeated generic support responses, and serious business impact including suspension, financial losses, and reputational damage. On the positive side, there are no clear positive experiences mentioned in these reviews; the feedback is dominated by frustration with functionality and support/process failures.
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The app is completely unresponsive. I’m unable to enter my company or merchant details, and I also can’t access the settings. Please let me know how I can add my company/merchant information.
This message is directed to Senior Management and Compliance. My merchant account (Reference #10671) has been pending approval for over two weeks, despite full compliance with all requirements and repeated follow-ups. This issue has escalated beyond a support-level matter. The repeated generic responses and missed deadlines demonstrate a systemic failure that has resulted in business suspension, financial losses, and reputational damage. I am formally requesting immediate executive-level intervention to: • Resolve this case without further delay • Provide a written explanation for the prolonged failure • Address compensation for the losses incurred This matter has already exceeded acceptable operational and compliance standards. If not resolved immediately, I will continue escalation through formal regulatory channels. I expect direct engagement and a final resolution without further deflection.
The app is not functioning at all I am unable to enter any of my company/merchant information or access the settings at all
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