HyperPay Customization
The reviews for this Shopify app are overwhelmingly negative, with users expressing frustration over the app's unresponsiveness and inability to enter company or merchant details. One user even escalated the issue to senior management and compliance due to pending approval for over two weeks, leading to business suspension and financial losses. The common theme across the reviews is the app's complete dysfunctionality, preventing users from accessing settings or entering essential information.
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The app is completely unresponsive. I’m unable to enter my company or merchant details, and I also can’t access the settings. Please let me know how I can add my company/merchant information.
This message is directed to Senior Management and Compliance. My merchant account (Reference #10671) has been pending approval for over two weeks, despite full compliance with all requirements and repeated follow-ups. This issue has escalated beyond a support-level matter. The repeated generic responses and missed deadlines demonstrate a systemic failure that has resulted in business suspension, financial losses, and reputational damage. I am formally requesting immediate executive-level intervention to: • Resolve this case without further delay • Provide a written explanation for the prolonged failure • Address compensation for the losses incurred This matter has already exceeded acceptable operational and compliance standards. If not resolved immediately, I will continue escalation through formal regulatory channels. I expect direct engagement and a final resolution without further deflection.
The app is not functioning at all I am unable to enter any of my company/merchant information or access the settings at all
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