All reviews

Rating Breakdown

  • 5
    96% (198 ratings)
  • 4
    1% (3 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (4 ratings)

Reviews with Text

  • 99% (204)
Review RSS Feed Review RSS Feed

1 / 5 Share

Sept. 17, 2025

Even after activating the ap on my shop with the Motion theme, the check box did not populate. I tried with shipping destinations in and outside the USA (where I am located). I tried reaching out to customer service for support yesterday and still have not heard back even though their hours are from 7am to 5pm. I ended up going with another ap.

Using app

About 22 hours

Total reviews

4

Average rating

4.0

1 / 5 Share

June 25, 2025

I have purchased Termzy and installed it and still can't get the checkbox at my cart for customers. I have reached out to support 4 times and have not been contacted back. Edit - The emails were not received by the Termzy team, searching their email didn't show that they had tried to communicate with me previously. Hence, no reply until the 6th day, when I finally received one of their emails (after this review was done). The setup details didn't illustrate how to "simply" enable them within the theme settings. Furthermore, not having the T&C's checkbox resulted in a customer refund of $77, I was offered $2 worth of free monthly subscription, and I was asked on 3 separate occasions to remove this review stating "it impacts our team despite our efforts to help" and that it "would really help me professionally".

Using app

12 days

Total reviews

1

Average rating

1.0

Developer Reply

We’re sorry to hear about your experience and truly apologize for any inconvenience caused. Our support team responded to your emails multiple times, but it seems we didn’t receive any replies. Once we finally received a response from you, we checked your store and found that the app was simply not enabled in the theme settings.

1 / 5 Share

Oct. 12, 2023

SUPPORT, PLEASE ANSWER! My store isn't working properly anymore like reported via chat and email. Please reply and help to resolve the issue! The entire installation has been going on for days now, but this is a CATASTROPHE!!!

Using app

4 days

Total reviews

17

Average rating

4.2

Developer Reply

Hi, I apologize for the inconvenience. According to our records, we responded to your email 20 hours ago. However, it seems you may have missed our reply. Please check and update me as soon as possible, so that I can assist you in resolving the issue.

1 / 5 Share

June 8, 2020

The checkbox did not appear on some browsers. I contacted for help and I got help. Everything could have gone well if the app was compatible with multilingual sites. Useless app for multilingual sites. I paid 2 months for nothing.

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

Hi, We understand the value of your money to you. We already supported you with the theme issue. If you have any other issue, then we will still help you, or if you want a refund, then we also provide it to you. Thanks!