Rating

4.8

feedback

580

Reviews

chart

#1,591

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    6%
  • Less than a month
    23%
  • Less than a year
    54%
  • More than a year
    16%

Reviews Summary

The iCart app has received a mix of positive and negative reviews from users. Positive aspects highlighted include the ability to set up discounts at every step, offer upsells, and track check-out button conversions for ad optimization. Users appreciate the professional and patient customer support provided by the team. On the negative side, some users faced issues with mobile responsiveness, design templates, user interface, language support, compatibility with other applications, and the need for custom JavaScript for certain triggers. Despite these challenges, many users find the app easy to use, lightweight, and effective for increasing sales through features like cart upsells and discounts.

Highlights

Positive aspects highlighted include the ability to set up discounts at every step, offer upsells, and track check-out button conversions for ad optimization.
Users appreciate the professional and patient customer support provided by the team.
Challenges mentioned by users include issues with mobile responsiveness, design templates, user interface, language support, and compatibility with other applications.
Many users find the app easy to use, lightweight, and effective for increasing sales through features like cart upsells and discounts.

Rating Breakdown

  • 5
    91% (525 ratings)
  • 4
    5% (30 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (2 ratings)
  • 1
    3% (19 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 16, 2025

Great help! thank you so much!!

Using app

3 months

Total reviews

9

Average rating

4.2

5 / 5 Share

Jan. 2, 2025

I started Icart last month, and it has a great option to set up a discount on every step. It also offers upsells. It's the best cart app for a Ecom store.

Using app

About 21 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 19, 2024

If you are running google ads or other ads, you must give this app a try. Majority of "Sticky shopping cart" apps cannot track "Check-out" button conversion. But this app can track Check-out action conversion which is very important for ads optimization. We were using another free app, but it could not track conversion. Tried couple of paid ones, surprisingly not all the paid app can track conversion. So, this is good. Customer support is also helpful.

Using app

9 days

Total reviews

6

Average rating

4.3

Developer Reply

Thank you so much for your detailed review! We're thrilled to hear that our app's ability to track "Check-out" conversions has been beneficial for your ad optimization. It's great to know we stood out from other apps in meeting this critical need. We're also glad our customer support team could assist you. Your feedback means a lot—thanks for giving our app a try and sharing your experience! 😊

5 / 5 Share

Dec. 16, 2024

They are very patient and provided professional support

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your lovely feedback! We're so glad to hear that our team's patience and professionalism made a difference. We're always here to support you whenever you need us! 😊

1 / 5 Share

Dec. 8, 2024

Worked well until today... Impossible for my customers to add to cart on mobile. And impossible to download the app again! Please correct this because your app was great!

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hello there, ➝ We sincerely apologize for any inconvenience caused by our app, and we extend our heartfelt apologies for the same. ➝ We have conducted an investigation with our support department regarding your store to determine whether you have informed us about the issue you faced. However, according to our records, we have not received any emails or other concerns from your side. ➝ We kindly request you to send the details of the inconvenience you experienced to our support email (support@identixweb.com), so we can investigate the matter further and provide you with an update. If the issue can be resolved from our end, we will promptly address it and inform you.

All reviews

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