iCart Cart Drawer Cart Upsell

Hello, Noophoric! I am sorry 😞 to hear about this and I apologize 🙏🏻 for the inconvenience you had with the app. 😔 ➝ Maybe you have missed our below guide where we suggested if any store uninstalls the app without disabling the app then they have to follow the steps suggested in the guide to remove code manually. https://www.identixweb.com/helpdesk/icart/settings-icart/uninstall-instruction/ ➝ We received your email for the same concern on April 28th, 2024 and our support team also replied to you on the same day with the possible solution steps, but our reply may have ended up in the SPAM folder. ➝ Our team is here to assist you promptly. Please reach out to us at [email protected] so we can address all your concerns and ensure your satisfaction with our app.

Hello there, I am sorry 😔 to hear that you encountered many bugs with our app and that you feel that our support is not attentive to helping you solve them. I understand your frustration. ➝ We have mostly resolved the issues you reported timely and haven't taken longer time in the resolve. The pending thing is waiting for the third-party app integration with your Look Return app and we are ready for it from our side and have suggested the necessary steps to follow for the integration. ➝ We hope to complete the integration soon if their support team coordinates with us and you enjoy the full functionality of our app.

Hello 👋🏻 Samantha, I hope you are doing well! ➝ I have checked the email inbox for our support account and found your 3 emails there. Guess what? Each email is replied to on the same day when received your email. Please refer to the below screenshots: - https://prnt.sc/Z2KF134oEL_Q - https://prnt.sc/A_Q0mRd9LoXQ ➝ Today, we received another email from you and it's also been replied to by our support team. Please check the below screenshot for your reference. - https://prnt.sc/CIx21BltAFWD ➝ I request you to check your SPAM folder if the email isn't fallen into your inbox.

Hello 👋🏻 there, sorry to hear that you didn't like the app! UPDATED:- We have made multiple attempts to reach out to you, but it seems that you're refusing our replies and not responding there. To rectify this situation, we kindly request your assistance in providing us with an alternate method of communication where we can reach you reliably. Additionally, we would appreciate it if you could check your spam or junk folders to see if our emails have been redirected there unintentionally. Sometimes, email filters can mistakenly classify legitimate messages as spam. We apologize for any frustration or inconvenience this issue may have caused, and we remain committed to resolving it as quickly as possible. Your satisfaction is our top priority, and we appreciate your patience and understanding. ORIGINAL:- ➝ Did you check the guide before uninstalling the app? If not, please refer to the below guide link for the app uninstallation where we have suggested the steps to remove the app code. https://www.identixweb.com/helpdesk/icart/settings-icart/uninstall-instruction/ ➝ I've seen that our support team is in touch with you for solving the problem you had with the theme. But you refused to give access to your website for removing the app code from your theme. Also, your last response is saying that you had managed to resolve the issue yourself. ➝ I hope you'll give us a chance to serve you our service and give it one more try for your website because this app will be useful to increase your order value by suggesting an upsell/cross-sell in the cart. 😊😊

Hello 👋🏻 there, I hope you are doing well. A customer like you means a lot to us. As you have shown in your review that you were not getting the option of live chat. We are deeply ashamed of that. Before this review, you haven't contacted us about the issue and directly wrote your review. At the moment we are seeing your talk through our team and they are helping you completely. As I can see they tried to help you by meeting also but for some reason you did not attend the meeting. Don't worry, they will help you with your all queries!

Hello 👋🏻 there, I hope you are doing well. I am sorry to hear your thoughts about the app. I have checked your store activity for the app and seems you uninstalled the app within 1 hour and 42 minutes after the installation and don't have reached out to our support team for any help regarding the problems you faced on your website. And I won't agree with your review as you haven't contacted our support team for the solution to the problems and just wrote your review here without giving us a chance to make things work again for you if there is any fault in our app. I request you reach out to our support team using the below email address for your help. [email protected]

Hello there, I am sorry to hear about this and I really apologize for the trouble you had with the app. We have removed the app code from your store so please check once from your end and let me know your thoughts.

Hello there 👋🏻 👋🏻 I am sorry 🥺 🥺 🥺 to hear about this and I apologize for the inconvenience you had with the app. 😔 😔 😔 😔 ➝ I am not able to replicate the issue on your store as I have experienced that you have uninstalled the app immediately after this review. ➝ So could you please reinstall the app and give us a chance to resolve the problem you're facing in the app?

Hello 👋🏻 there, I hope you are well and safe! 😊 ➝ I have looked for your conversation with our support team if you have reached out to us regarding the issue you were facing in the app but I haven't found any conversation from your end with our support team, unfortunately. ➝ I just wanted to know if you have visited our helpdesk before writing your review and I am not sure if you have. Your review doesn't show justice to your words about the app. 😉. 😉. 😜. 😜 Please check the below link to our helpdesk where we have instructed about the uninstallation of the app. https://www.identixweb.com/helpdesk/icart/settings-icart/uninstall-instruction/ ➝ I admit that the app is adding some codes in your theme files to run the functionality that our development team has built for the app to run on your website or any shopify website. ➝ If you still have any issues, please reach out to our app support team by using the below email address and I am sure that they will definitely help you to out with the problems you have with the app. [email protected]

Hello there, I am really sorry to hear from you that the app caused trouble for you. We haven't found any conversation from your end after searching the email and store URL that we have in our system of your store but unfortunately, I haven't found any ongoing conversation with you. Can you please give us a chance to work for you and give us try to resolve the issues you have faced in the app? Looking forward to hearing from you soon.

Hi - Ainara! I am really very sorry 😢 😢 to hear about that and I apologize 👏🏻👏🏻 🙏🏻🙏🏻🙏🏻 for the inconvenience you had with our app. → I have investigated the live chats you had with our support team and I found that they keep asking you for the issue you were facing with the app but somehow the chat was closed in the middle of a conversation and our support team was not able to get the exact issue of the app. → Can you please give us a chance and overview of the issue so we can investigate that further and resolve your problems with the app? → Looking forward to hearing from you.

Hey Skinny Golf!👋 Hope you are doing well. We have updated our app with many new features and functionality. Now you can offer free shipping in particular countries only which you have selected. To know about the new features please reach out to our support team at [email protected] Yours truly, Binal Savani Customer Success Team Lead

Hello, I admit that the app is creating a draft in the case when the customer son your website using any discount from the cart. You saw those 3 orders in draft maybe because of the abandoned cart. So let me know if I can assist you more in this.

Hi Xiwen, I hope you are well and safe! Sorry for the trouble you had with our app and I apologize for that. I have checked the email conversations you had with us for the problems you were facing with our app and had seen that the issues you reported were fixed from our end and in your next email you mentioned repeated issue one of we have resolved. I request you to check from your end by using the incognito mode of the browser or clear the browser cache because sometimes you see the same issue which was fixed due to browser cache. You have mentioned in the email that your cart page's checkout button isn't working so let me clear you that haven't worked in your any theme files and even didn't touched any of your theme files while working on the issue you reported because those were causing in the app so we have done all fixes from our app. I admit that one file is including in your theme while the app is active/enabled and it's modifying under the theme.liquid and this doesn't cause any issue with your theme functionality. Do let me know if you still have any questions or queries.