ID.me Community Verification
Offer Exclusive Discounts to Loyal Customers
Rating
3.9
feedback
20
chart
#1,241
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
20%
-
Less than a year
25%
-
More than a year
50%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include easy integration with Shopify checkout, providing avenues for new customer acquisition, and offering streamlined ways to offer discounts to specific groups like frontline workers and military personnel. Users appreciate the simplicity and effectiveness of the app in managing discounts and verifying customer eligibility. However, negative themes that emerge from the reviews include consistent issues with the app not working, errors during authentication for customers, lack of responsiveness from customer support, and difficulties in disabling the app when needed. Some users have expressed frustration over the lack of communication and support from the app provider, leading them to seek alternatives.
Highlights
All reviews
Dec. 5, 2025
Brian from tech support stepped in to help me solve an issue we had. After an exchange of emails, he was ultimately nice enough to set up a video call and walk through each step to trouble shoot the problem and was able to solve the issue. Brian was friendly, courteous, and happy to help, and I greatly appreciated that.
Nov. 6, 2025
Jan. 15, 2025
This app has never worked with our store and support hasn't gotten back to us in months on how to fix it.
July 30, 2024
It's good when it works. Customers often get errors when trying to authenticate, and support never replies to queries. We had to install the free alternative app and we are seeing better results. We might delete id.me altogether in the next month if the alternative app continues to work.
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