ID.me Community Verification
Offer Exclusive Discounts to Loyal Customers
Rating
1.9
feedback
17
chart
#1,147
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
29%
-
Less than a year
18%
-
More than a year
47%
Reviews Summary
The reviews for the ID.me Shopify App are mixed, with several users expressing frustration over the app not working properly and the lack of customer support. Many merchants reported errors when customers tried to authenticate, leading to a negative experience. Some users mentioned that they had to switch to alternative apps due to the issues with ID.me. On the positive side, there were also users who praised the app for its ease of integration, fair pricing, and the ability to provide discounts to verified frontline workers and military personnel. The app was commended for simplifying the process of offering discounts and increasing new customer acquisition.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 30, 2024
It's good when it works. Customers often get errors when trying to authenticate, and support never replies to queries. We had to install the free alternative app and we are seeing better results. We might delete id.me altogether in the next month if the alternative app continues to work.
May 20, 2024
Unfortunately, I have also been unable to use the app. When customers click on their link, there is an error. I have tried many times for help, and to this day, I have not had a solution or even a person willing to help me look into it further. I was hoping for good things, but this company has issues, and it is a shame.
May 7, 2024
Doesn't work. Error message :( There is no customer service or support number. I have submitted an email requesting assistance and I still haven't heard back.
Feb. 28, 2024
App doesn't work. It's been more than a month and no one has reached out to help us fix the issue.
Jan. 3, 2024
Very disappointed with this app. The "Verify Me" links didn't work after setup and there is no documentation to help understand what might be going on. Also couldn't disable the app as other reviewers have pointed out. Reached out to support and there was no response. I don't work with app vendors that don't support their apps.
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