ID.me Community Verification
Offer Exclusive Discounts to Loyal Customers
Rating
2.1
feedback
17
chart
#1,306
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
0%
-
Less than a month
24%
-
Less than a year
24%
-
More than a year
47%
Reviews Summary
The reviews for this Shopify App are predominantly negative, with many users expressing frustration over the app not working properly and the lack of support from the company. Common issues mentioned include errors when customers try to authenticate, inability to disable the app, and unresponsive customer service. Users have reported submitting multiple support tickets without receiving any assistance. On the positive side, a few users have praised the app for its ease of integration and ability to provide discounts to verified frontline workers. Some users have also appreciated the concept of giving back to the community through the app. However, the negative reviews outweigh the positive ones, highlighting significant issues with functionality and customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 15, 2025
This app has never worked with our store and support hasn't gotten back to us in months on how to fix it.
July 30, 2024
It's good when it works. Customers often get errors when trying to authenticate, and support never replies to queries. We had to install the free alternative app and we are seeing better results. We might delete id.me altogether in the next month if the alternative app continues to work.
May 20, 2024
Unfortunately, I have also been unable to use the app. When customers click on their link, there is an error. I have tried many times for help, and to this day, I have not had a solution or even a person willing to help me look into it further. I was hoping for good things, but this company has issues, and it is a shame.
May 7, 2024
Doesn't work. Error message :( There is no customer service or support number. I have submitted an email requesting assistance and I still haven't heard back.
Feb. 28, 2024
App doesn't work. It's been more than a month and no one has reached out to help us fix the issue.
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