ID.me Community Verification for Shopify

ID.me Community Verification

Offer Exclusive Discounts to Loyal Customers

Developer

Rating

3.6

feedback

19

Reviews

chart

#1,241

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    21%
  • Less than a year
    26%
  • More than a year
    47%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include easy integration with Shopify checkout, providing avenues for new customer acquisition, and offering streamlined ways to offer discounts to specific groups like frontline workers and military personnel. Users appreciate the simplicity and effectiveness of the app in managing discounts and verifying customer eligibility. However, negative themes that emerge from the reviews include consistent issues with the app not working, errors during authentication for customers, lack of responsiveness from customer support, and difficulties in disabling the app when needed. Some users have expressed frustration over the lack of communication and support from the app provider, leading them to seek alternatives.

Highlights

Easy integration with Shopify checkout and effective discount management
Mixed feedback with positive aspects like streamlined discount offerings and negative aspects like app not working and lack of customer support
Issues with authentication errors for customers and difficulties in disabling the app
Lack of responsiveness from customer support and frustration over communication with the app provider
Positive feedback on new customer acquisition and providing incentives to specific groups like frontline workers and military personnel

Rating Breakdown

  • 5
    42% (8 ratings)
  • 4
    11% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    5% (1 ratings)
  • 1
    42% (8 ratings)

Reviews with Text

  • 89% (17)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 17, 2025

Store

Tecovas

Using app

--

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

Using app

6 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Jan. 15, 2025

This app has never worked with our store and support hasn't gotten back to us in months on how to fix it.

Using app

7 months

Total reviews

4

Average rating

4.0

2 / 5 Share

July 30, 2024

It's good when it works. Customers often get errors when trying to authenticate, and support never replies to queries. We had to install the free alternative app and we are seeing better results. We might delete id.me altogether in the next month if the alternative app continues to work.

Using app

Over 2 years

Total reviews

1

Average rating

2.0

1 / 5 Share

May 20, 2024

Unfortunately, I have also been unable to use the app. When customers click on their link, there is an error. I have tried many times for help, and to this day, I have not had a solution or even a person willing to help me look into it further. I was hoping for good things, but this company has issues, and it is a shame.

Using app

22 days

Total reviews

3

Average rating

3.7

All reviews

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