ID.me Community Verification
The reviews for the ID.me Community Verification app on Shopify are mixed, with both positive and negative feedback. Positive aspects include excellent support from team members like Liz and Brian, easy integration with Shopify checkout, and the ability to offer discounts to specific groups like frontline workers and military personnel. However, negative themes include issues with verification processes, lack of response from customer support, high pricing for basic functionality, and difficulties in disabling the app. Some users have also reported that the app stopped working without any resolution from the support team.
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I downloaded this app ID.me Community Verification. I contacted Shopify yesterday, the support agent can see it without any issue. However, I still cant access it. When I checked with me Dev team, they said the error was "Refused to display 'https://discountify.id.me/' in a frame because it set 'X-Frame-Options' to 'sameorigin'."They said when an website sets X-Frame-Options: SAMEORIGIN, it is blocking other websites from embedding it inside an . In short: ID.me’s servers actively blocked our Shopify store from displaying their page in a frame for security reasons (to prevent clickjacking). Browsers strictly enforce this rule, which is why the page refused to load. I tried VPN, incognito tab, and another browser, but still didnt work.
The experience has been terrible. Most of our customers are unable to complete the verification process. Despite charging $375 per month, the platform doesn't even provide access to order details or useful analytics. The functionality is extremely basic and nowhere near worth the price. We expected a much more robust solution at this cost.
Liz in partner support was fantastic to work with and was able to solve my issues. When reaching out for support though make sure you reach to the appropriate support channel for partners.. I didn't realize it at the time but i spent quite a bit of time on the customer/enduser side of support not partner support.
Brian from tech support stepped in to help me solve an issue we had. After an exchange of emails, he was ultimately nice enough to set up a video call and walk through each step to trouble shoot the problem and was able to solve the issue. Brian was friendly, courteous, and happy to help, and I greatly appreciated that.
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