idealo Connect
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, many users praised the quick and helpful customer support provided by the app team. They appreciated the responsiveness of the support team in resolving issues and providing assistance, including personalized videos for guidance. Users also highlighted the ease of integration and the app's functionality in listing products on platforms like Idealo. However, on the negative side, some users experienced issues with pricing changes, technical problems like feed generation, and synchronization issues with product variants. The lack of automatic feed creation from Shopify and concerns about outdated feeds causing problems on Idealo were also mentioned. Overall, while the app received praise for its support and functionality, there were concerns about technical issues and pricing changes that affected user experience.
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Super hilfreiche App! Die Anbindung ist super einfach. Toller Kundenservice !
Eshop Guide App Support 41092 -- Nichts machen, ein ganzen Tag. 1.000 Eur haben wir verloren, nur weil Eshop Guide heute kaputt ist.
Esperienza negativa. Il problema principale è che gli sconti non vengono riportati correttamente nel feed: una funzione base che dovrebbe semplicemente funzionare. Ho contattato il supporto più volte via email, ma dopo diversi scambi non ho ricevuto nessuna spiegazione concreta né una soluzione. Il punto è che non paghi solo i click: c'è anche un abbonamento mensile per un'app che non svolge ciò per cui paghi. Non la consiglio finché non sistemano sia il problema tecnico sia l'assistenza.
Preiserhöhung von 10$ auf 24$ bzw 20€ durch neues Preismodell. Wir bekamen eine Mail das nun auf ein Euro Modell umgestellt wird. Die Überraschung war dass aber das Starter Paket (alter Preis) bei unserem Shop nicht mehr funktioniert da wir die Varianten überschritten haben. Wir müssten nun also 20€ im Monat bezahlen statt bisher 10$. Diese Preiserhöhung ist schlichtweg dreist. Das alte Preis/Leistungsverhältnis war schon problematisch.
Customer support was very responsive, and the issue was resolved quickly. Much appreciated!
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