LoyaltyHarbour Image Optimizer for Shopify

LoyaltyHarbour Image Optimizer

Avoid lost sales by making pages load faster and improving...

Rating

4.9

feedback

265

Reviews

chart

#318

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    18%
  • Less than a day
    25%
  • Less than a month
    28%
  • Less than a year
    24%
  • More than a year
    5%

Reviews Summary

The Image Optimizer app for Shopify has received a mix of positive and negative reviews from users. Many users appreciate the app's ease of use, quick optimization process, and helpful customer service. They find it efficient in reducing image sizes, improving website speed, and providing automatic optimization features. The customer support team, particularly Vitalii and Alex, is praised for being responsive, helpful, and going above and beyond to assist users with their queries and website performance issues. Users also like the transparency of the app and its user-friendly interface. On the other hand, some users have raised concerns about the app's limitations, such as the inability to choose specific images for optimization, the lack of options in the free plan, and issues with image compression. There are complaints about the app forcing users to optimize all images, even those that are already optimized, and the lack of customization features. Additionally, a few users have mentioned difficulties in communication with the support team and dissatisfaction with the app's pricing compared to its simplicity and effectiveness.

Highlights

Ease of use and quick optimization process
Helpful customer service
Limitations in image selection and customization
Issues with image compression
Communication challenges and pricing concerns

Rating Breakdown

  • 5
    94% (250 ratings)
  • 4
    3% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (4 ratings)

Reviews with Text

  • 100% (265)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 27, 2024

Fairly priced, super easy to use, intuitive and quick. Highly recommended!

Using app

Almost 8 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 29, 2024

I've had this connected to my store for a little over 3 years. I never have to worry about compressing image files. Not much else to say. I'm happy with it.

Using app

About 3 years

Total reviews

9

Average rating

4.1

4 / 5 Share

June 13, 2024

Good app! Would love an option to download all, but does what it says on the tin well.

Using app

Over 3 years

Total reviews

1

Average rating

4.0

2 / 5 Share

March 14, 2024

UX is pretty good, but you can't choose which images to optimise. So the free plan is quickly made useless as it just works on all images in the store - even those which are already optimised from a previous app. Also, you can't just run it in filename mode, it has to optimise (compress) as well, which is not right for our use case.

Using app

11 minutes

Total reviews

27

Average rating

2.9

Developer Reply

Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the user interface of our app. Our solution is designed to comprehensively optimize images by compressing them, updating alt texts, and renaming filenames. We’ve made updating alt texts and renaming filenames optional to accommodate a range of needs and preferences. We understand that our app may not have perfectly met your specific requirements. This situation arises not from a shortcoming in our app’s design but from a variance in expected functionalities. Our approach to optimizing all store images is deliberate, aiming to ensure consistent quality and performance across your online presence. We’d like to highlight that our app includes a testing feature during the initial setup. This allows users to experiment with different compression levels and assess potential savings. This functionality extends to alt texts and filenames as well, enabling a comprehensive evaluation before any commitment is made. Your interest in apps that offer specific functionalities, such as filename-only optimization, is completely understandable. We regret missing the chance to provide direct assistance. Our customer support team is always on standby to offer personalized guidance and suggest solutions tailored to your unique needs. By engaging with our support team before leaving a review, we can work together to address any concerns and explore suitable alternatives. We appreciate your review and look forward to the opportunity to support you in the future, whether through our current services or by guiding you to a solution that more closely matches your requirements.

1 / 5 Share

Jan. 31, 2024

Poor user experience and very tricky. - When installing the app, you are immediately taken to a workflow that forces you to optimize all of your website photos regardless of whether you want to or not. - It won't let you see the "optimised" version in full size. - The free plan basically consumed in this initial "optimization" - The help centre has not been updated since 2018...

Using app

13 minutes

Total reviews

2

Average rating

1.0

Developer Reply

Thank you for sharing your feedback with us. We understand your concerns and would like to offer some clarification to ensure the best experience with our Image Optimizer app. When selecting a plan, our app immediately begins optimizing images according to the limits of the chosen plan. Our free plan, designed for testing purposes, optimizes up to 50 images. This feature was implemented with the intention of providing a straightforward way for users to assess our app’s capabilities before committing to a paid subscription. For those who prefer not to use the test option, we provide extensive examples across various features to aid in making an informed decision without further testing. We take pride in the robustness and stability of our app, which has been serving the Shopify community for over 7 years. Our detailed reporting on optimized images includes comparisons of original and compressed sizes, savings percentages, and alt text modifications, all aimed at providing a comprehensive overview of the optimization process. If finding this information or viewing the optimized images presents any challenges, we strongly encourage reaching out to our support team for assistance. We are dedicated to offering help and guidance, recognizing the impact of positive feedback and the weight negative reviews can carry. Regarding your paid plan selection, it appears there may have been some misunderstanding about our free plan’s purpose and the extensive features available through paid subscriptions. We regret any confusion and are more than willing to discuss adding the one-time 50 free images to your account, should you find it necessary, despite this request being unprecedented. Our Help Center is a repository of information, created and refined since 2016, to address the common and uncommon queries of our users. It’s designed to be comprehensive, but we are always open to updating and adding new articles in response to emerging customer needs or inquiries. We sincerely apologize if your experience did not meet expectations. Our team values the opportunity to assist and improve your experience. Before leaving a review, whether positive or negative, we kindly ask that our users contact us with any issues. Our reputation in the Shopify community for exceptional support is something we hold dear, and we are here to help resolve any concerns. Thank you for your feedback, and we look forward to the opportunity to make your experience with our app a positive one.

All reviews

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