LoyaltyHarbour Image Optimizer for Shopify

LoyaltyHarbour Image Optimizer

Avoid lost sales by making pages load faster and improving...

Rating

4.8

feedback

778

Reviews

chart

#1,814

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    6%
  • Less than a month
    13%
  • Less than a year
    40%
  • More than a year
    36%

Reviews Summary

The Image Optimizer Shopify App has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's ease of use, helpful customer support, and effectiveness in optimizing images for faster website loading speeds. Users appreciate the time-saving features, automatic image compression, and the ability to add alt-texts. On the other hand, negative feedback revolves around limitations in the free plan, lack of control over which images to optimize, and issues with the app forcing optimization on all images. Some users also mentioned challenges with billing, lack of response from customer support, and discrepancies in the app's performance claims.

Highlights

Ease of use, helpful customer support, automatic image optimization
Limitations in the free plan, lack of control over image optimization
Challenges with billing, lack of response from customer support, discrepancies in performance claims

Rating Breakdown

  • 5
    92% (714 ratings)
  • 4
    5% (38 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (5 ratings)
  • 1
    2% (13 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 29, 2024

I've had this connected to my store for a little over 3 years. I never have to worry about compressing image files. Not much else to say. I'm happy with it.

Using app

--

Total reviews

8

Average rating

4.6

5 / 5 Share

Aug. 30, 2024

Using app

About 2 hours

Total reviews

1

Average rating

5.0

4 / 5 Share

June 13, 2024

Good app! Would love an option to download all, but does what it says on the tin well.

Using app

Over 3 years

Total reviews

1

Average rating

4.0

5 / 5 Share

March 24, 2024

really easy-to-use and helpful app!

Using app

About 2 months

Total reviews

2

Average rating

5.0

2 / 5 Share

March 14, 2024

UX is pretty good, but you can't choose which images to optimise. So the free plan is quickly made useless as it just works on all images in the store - even those which are already optimised from a previous app. Also, you can't just run it in filename mode, it has to optimise (compress) as well, which is not right for our use case.

Using app

15 minutes

Total reviews

23

Average rating

3.1

Developer Reply

Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the user interface of our app. Our solution is designed to comprehensively optimize images by compressing them, updating alt texts, and renaming filenames. We’ve made updating alt texts and renaming filenames optional to accommodate a range of needs and preferences. We understand that our app may not have perfectly met your specific requirements. This situation arises not from a shortcoming in our app’s design but from a variance in expected functionalities. Our approach to optimizing all store images is deliberate, aiming to ensure consistent quality and performance across your online presence. We’d like to highlight that our app includes a testing feature during the initial setup. This allows users to experiment with different compression levels and assess potential savings. This functionality extends to alt texts and filenames as well, enabling a comprehensive evaluation before any commitment is made. Your interest in apps that offer specific functionalities, such as filename-only optimization, is completely understandable. We regret missing the chance to provide direct assistance. Our customer support team is always on standby to offer personalized guidance and suggest solutions tailored to your unique needs. By engaging with our support team before leaving a review, we can work together to address any concerns and explore suitable alternatives. We appreciate your review and look forward to the opportunity to support you in the future, whether through our current services or by guiding you to a solution that more closely matches your requirements.

All reviews

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