LoyaltyHarbour Image Optimizer
Avoid lost sales by making pages load faster and improving...
Rating
4.8
feedback
778
chart
#1,814
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
The Image Optimizer Shopify App has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's ease of use, helpful customer support, and effectiveness in optimizing images for faster website loading speeds. Users appreciate the time-saving features, automatic image compression, and the ability to add alt-texts. On the other hand, negative feedback revolves around limitations in the free plan, lack of control over which images to optimize, and issues with the app forcing optimization on all images. Some users also mentioned challenges with billing, lack of response from customer support, and discrepancies in the app's performance claims.
Highlights
Rating Breakdown
All reviews
Sept. 29, 2024
I've had this connected to my store for a little over 3 years. I never have to worry about compressing image files. Not much else to say. I'm happy with it.
Aug. 30, 2024
June 13, 2024
Good app! Would love an option to download all, but does what it says on the tin well.
March 14, 2024
UX is pretty good, but you can't choose which images to optimise. So the free plan is quickly made useless as it just works on all images in the store - even those which are already optimised from a previous app. Also, you can't just run it in filename mode, it has to optimise (compress) as well, which is not right for our use case.
Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the user interface of our app. Our solution is designed to comprehensively optimize images by compressing them, updating alt texts, and renaming filenames. We’ve made updating alt texts and renaming filenames optional to accommodate a range of needs and preferences. We understand that our app may not have perfectly met your specific requirements. This situation arises not from a shortcoming in our app’s design but from a variance in expected functionalities. Our approach to optimizing all store images is deliberate, aiming to ensure consistent quality and performance across your online presence. We’d like to highlight that our app includes a testing feature during the initial setup. This allows users to experiment with different compression levels and assess potential savings. This functionality extends to alt texts and filenames as well, enabling a comprehensive evaluation before any commitment is made. Your interest in apps that offer specific functionalities, such as filename-only optimization, is completely understandable. We regret missing the chance to provide direct assistance. Our customer support team is always on standby to offer personalized guidance and suggest solutions tailored to your unique needs. By engaging with our support team before leaving a review, we can work together to address any concerns and explore suitable alternatives. We appreciate your review and look forward to the opportunity to support you in the future, whether through our current services or by guiding you to a solution that more closely matches your requirements.
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