LoyaltyHarbour Image Optimizer for Shopify

LoyaltyHarbour Image Optimizer

Avoid lost sales by making pages load faster and improving...

Rating

4.8

feedback

260

Reviews

chart

#363

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    17%
  • Less than a day
    26%
  • Less than a month
    28%
  • Less than a year
    24%
  • More than a year
    5%

Reviews Summary

The reviews for this Shopify App are mostly positive, highlighting its ease of use, effectiveness in optimizing images, and helpful customer service. Users appreciate the app's ability to automatically compress and optimize images, leading to faster website loading speeds. The customer support team, particularly Vitalii, is praised for being responsive, helpful, and going above and beyond to assist users with their queries and issues. However, there are a few negative reviews mentioning concerns about the app's pricing, limitations in image optimization options, and difficulties in communication with the support team in some cases. Overall, the app seems to be a valuable tool for ecommerce merchants looking to enhance their website performance through image optimization.

Highlights

Ease of use and effectiveness in optimizing images
Helpful and responsive customer service
Mixed feedback on pricing and limitations in image optimization options
Communication challenges with the support team in some cases

Rating Breakdown

  • 5
    94% (245 ratings)
  • 4
    2% (6 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 100% (260)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 26, 2025

Great little helper that works away behind the scenes for a resonabe cost. We would be sunk without it. Thank you Loyalty Harbour : )

Using app

Almost 4 years

Total reviews

8

Average rating

4.9

1 / 5 Share

Oct. 7, 2025

Disappointed, removing app after years of use, to try something else with better service.

Using app

Over 8 years

Total reviews

8

Average rating

2.8

Developer Reply

Hi Ellie, We’re truly sorry that your experience ended with disappointment after so many years of using our app. The recent issue occurred during the image renaming process and was delayed by the large number of images and a few unexpected technical errors. Our app has been running reliably for years, and we’re very sorry that this rare situation caused frustration. We’ve already made improvements to prevent similar issues and to communicate updates more clearly in the future. Thank you for trusting us since 2017 - we genuinely appreciate it and wish you and your store all the best. The Image Optimizer Team

5 / 5 Share

Dec. 27, 2024

Fairly priced, super easy to use, intuitive and quick. Highly recommended!

Using app

Almost 8 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 29, 2024

I've had this connected to my store for a little over 3 years. I never have to worry about compressing image files. Not much else to say. I'm happy with it.

Using app

About 3 years

Total reviews

12

Average rating

4.3

4 / 5 Share

June 13, 2024

Good app! Would love an option to download all, but does what it says on the tin well.

Using app

Over 3 years

Total reviews

1

Average rating

4.0

All reviews

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