LoyaltyHarbour Image Optimizer
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Great little helper that works away behind the scenes for a resonabe cost. We would be sunk without it. Thank you Loyalty Harbour : )
Disappointed, removing app after years of use, to try something else with better service.
Hi Ellie, We’re truly sorry that your experience ended with disappointment after so many years of using our app. The recent issue occurred during the image renaming process and was delayed by the large number of images and a few unexpected technical errors. Our app has been running reliably for years, and we’re very sorry that this rare situation caused frustration. We’ve already made improvements to prevent similar issues and to communicate updates more clearly in the future. Thank you for trusting us since 2017 - we genuinely appreciate it and wish you and your store all the best. The Image Optimizer Team
Fairly priced, super easy to use, intuitive and quick. Highly recommended!
I've had this connected to my store for a little over 3 years. I never have to worry about compressing image files. Not much else to say. I'm happy with it.
Good app! Would love an option to download all, but does what it says on the tin well.
Poor user experience and very tricky. - When installing the app, you are immediately taken to a workflow that forces you to optimize all of your website photos regardless of whether you want to or not. - It won't let you see the "optimised" version in full size. - The free plan basically consumed in this initial "optimization" - The help centre has not been updated since 2018...
Thank you for sharing your feedback with us. We understand your concerns and would like to offer some clarification to ensure the best experience with our Image Optimizer app. When selecting a plan, our app immediately begins optimizing images according to the limits of the chosen plan. Our free plan, designed for testing purposes, optimizes up to 50 images. This feature was implemented with the intention of providing a straightforward way for users to assess our app’s capabilities before committing to a paid subscription. For those who prefer not to use the test option, we provide extensive examples across various features to aid in making an informed decision without further testing. We take pride in the robustness and stability of our app, which has been serving the Shopify community for over 7 years. Our detailed reporting on optimized images includes comparisons of original and compressed sizes, savings percentages, and alt text modifications, all aimed at providing a comprehensive overview of the optimization process. If finding this information or viewing the optimized images presents any challenges, we strongly encourage reaching out to our support team for assistance. We are dedicated to offering help and guidance, recognizing the impact of positive feedback and the weight negative reviews can carry. Regarding your paid plan selection, it appears there may have been some misunderstanding about our free plan’s purpose and the extensive features available through paid subscriptions. We regret any confusion and are more than willing to discuss adding the one-time 50 free images to your account, should you find it necessary, despite this request being unprecedented. Our Help Center is a repository of information, created and refined since 2016, to address the common and uncommon queries of our users. It’s designed to be comprehensive, but we are always open to updating and adding new articles in response to emerging customer needs or inquiries. We sincerely apologize if your experience did not meet expectations. Our team values the opportunity to assist and improve your experience. Before leaving a review, whether positive or negative, we kindly ask that our users contact us with any issues. Our reputation in the Shopify community for exceptional support is something we hold dear, and we are here to help resolve any concerns. Thank you for your feedback, and we look forward to the opportunity to make your experience with our app a positive one.
Very helpful for automatically optimizing our Shopify images and adding alt-texts. Super helpful and responsive customer service.
Thank you for your feedback! We're glad our app has been helpful in optimizing your Shopify images and adding alt-texts.
I cannot praise this feature enough—it's truly remarkable! One of the aspects I admire the most is that it eliminates the need for manual image compression. It's such a time-saving and convenient feature that I highly recommend to everyone. Trust me, you'll be amazed by how effortlessly it handles image compression for you.
easy to use, feedback by email quick. I think I will upgrade. I have tried the free version first. try it and you will be impressed
Thank you very much for your fantastic review! Please don't hesitate to contact us if you have any questions!
Love it! Simple, and it does the job without any headaches whatsoever. Highly recommend this app. Can't live without it!
Thank you very much for your fantastic review! Please don't hesitate to contact us if you have any questions! Regards, Alex T. Customer Success Team
Love this app, it really helped to reduce website loading speed. Not to mention their customer support is incredible- Vitalii recommended additional steps to add responsive images to our site, making it even faster. Couldn't recommend this more
Thank you so much for sharing your positive experience with our app and customer support! We're delighted to hear that we were able to assist you in reducing your website's loading speed and provide you with valuable recommendations. We are committed to delivering exceptional customer service and are glad we met your expectations. Thank you for recommending our app!
This app was helpful in quickly optimizing my images. Vitalli was excellent in providing help and giving me advice on what else may also be affecting my site performance. Overall it was a month subscription well spent to quickly ensure my images were fine.
Thank you very much for your amazing review! Please don't hesitate to contact us if you have any questions! Regards, Alex T. Customer Success Team
Had a SEO company try to charge me $100 / month to compress 50 images / month Then I found LoyaltyHarbour's Image Optimizer which did over 1,500 images across three websites for under $15. Spectacular value, great impact on load times, and support team was excellent. Highly recommend!
Thank you so much for your excellent review! Please contact us if you have any questions or need help!
Support at LoyaltyHarbour Image Optimizer is phenomenal! They are responsive and flexible in their solutions. We ran the app agains 15,000 images and saved 4GB space. The interface is easy to use and the app does all the hard work. 5 stars.
Thank you so much! Please don't hesitate to contact us if you have questions about our app!
Their customer service is excellent! Vitalii has been so helpful, and the app also works well. Thank you!
Thank you very much for your fantastic review! Please don't hesitate to contact us if you have questions about our app!
I installed an paid for the app because I had 8000+ images that slowed down my site. The app promised from 30% or more reduction but did not - less than 1% on each image is simply not worth paying for. Also I send a message to company before buying but they never answered. The app is too simple, the price is far too high compared to the simplicity of the app and the effect meaning reduction of size is not in any way the percent reduction they state it will do. Better use your money somewhere else.
Hi Danny! I am very sorry to hear about your negative experience! When we received your review, we checked our tickets and couldn't find your message. Then, we checked our spam folder and noticed that Google put your message in our spam folder. I've attached the screenshot as proof. I am sorry we couldn't answer your question 4 days ago! Our app uses best-in-class compression algorithms. But unfortunately, our app can't compress your images more without significant quality loss. If we compress your photos further, they will look blurry and unprofessional. If you sell posters, you should be very careful with image quality because your images are one of the most critical assets of your store. URLs can contain only English letters. However, if you need to convert the danish letters æøå to other English letters, we can help you with that. Just let us know how you would like to proceed, and we will be happy to help you! If our app doesn't meet your needs, we want to make things right. Therefore, we can refund your charge if our app doesn't meet your needs. Please let me know how you would like to proceed, and I'm sorry again that you had a negative experience with our app! Regards Vitalii E. Customer Success Team
Update: It seems that our emails arrived in spam. Once they caught them, they were super responsive and addressed our problem with a very good solution. So we are now satisfied with everything and can safely recommend the App. Original message: We used the application a few months ago, and we must admit that it worked well for us. However, we wanted to use it again recently and needed help from the team. After 1 month and 3 emails, we are still waiting for an answer... We wanted to become paying customers, but this does not give us confidence in case of problems in the future.
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
Funciona muy bien. Permite probarla gratis y te da ejemplos de la calidad resultante. https://mueblespaty.com
Muchísimas gracias!
Esta aplicación me facilita mucho el renombrado de todas las fotos que subo. Funciona realmente muy bien. Me encantaría que estuviese en español, pero no es un problema grave.
Muchísimas gracias!
This is such an excellent app! Exactly what I've been looking for, having tried various image compressing apps on Shopify. Image Optimizer is quick, transparent, user friendly with their nicely organized interface, and great customer support (got an answer to my question the next day - impressive given the time difference!). We sell antiques, art and collectibles, which means that we have thousands of high quality images floating on our website at all times and needing constant optimization. I look forward to continue using Image Optimizer, very happy so far.
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
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