LoyaltyHarbour Image Optimizer
Avoid lost sales by making pages load faster and improving...
Rating
4.8
feedback
777
chart
#2,257
All reviews
Rating Breakdown
Review RSS Feed
Nov. 10, 2022
Utilizar este app não mudou nem 1% da minha loja. Foram 10$ jogados no lixo. Eu não vi nenhuma melhoria em nenhum lado. É como se nada tivesse sido feito.
Hi there! Alex here from the Image Optimizer Support Team! Thank you for your feedback. I’m sorry you had that experience. Please find my comments below. 1. Image Compression I checked our logs and noticed that our app had reduced the size of your original images by 64% (Original: 318.9 MB, Optimized: 116.1 MB, Saved: 202.8 MB ). Please note that this is the average savings for your account, and many images were compressed by more than 80%! Our app uses best-in-class compression algorithms. Unfortunately, your images can be compressed more only with significant quality loss. If we compress your images further, they will look blurry and unprofessional. I also noticed that you wrote that it stayed the same even 1% of my store. Please provide more details about what you mean because our app has saved 64%, and it is unclear what 1% means. We are well-known in the Shopify community for being helpful even if a problem lies somewhere else! 2. Homepage banners I also checked your store and noticed that you didn't compress your homepage banners using our Manual File Uploader. So I will compress them manually for your convenience and send them to you in a separate email. 3. Refund If our app doesn't meet your needs, we want to make things right! So please check your email and let us know. I'm looking forward to hearing from you! Regards, Alex Customer Success Team
Oct. 24, 2022
Support at LoyaltyHarbour Image Optimizer is phenomenal! They are responsive and flexible in their solutions. We ran the app agains 15,000 images and saved 4GB space. The interface is easy to use and the app does all the hard work. 5 stars.
Thank you so much! Please don't hesitate to contact us if you have questions about our app!
Sept. 5, 2022
Esse aplicativo é incrível. Eu coloquei o aplicativo hoje na minha loja e o SEO das minhas paginas já ficaram em 100%. Fantástico. Só tem uma observação para fazer. Vocês precisam traduzir esse aplicativo para o português (BR). Somente isso. Muito obrigado. Estou muito feliz!
Thank you for your feedback! I'm happy to hear you've had a good experience with our app. Feel free to reach out if there's anything we can help you with!
Aug. 21, 2022
it's really helpfull for me! It's easy to use and this app helped me with the site speed! Thank you !
Thank you very much for your excellent review! Please don't hesitate to contact us if you have questions about our app!
June 22, 2022
Their customer service is excellent! Vitalii has been so helpful, and the app also works well. Thank you!
Thank you very much for your fantastic review! Please don't hesitate to contact us if you have questions about our app!
June 19, 2022
I installed an paid for the app because I had 8000+ images that slowed down my site. The app promised from 30% or more reduction but did not - less than 1% on each image is simply not worth paying for. Also I send a message to company before buying but they never answered. The app is too simple, the price is far too high compared to the simplicity of the app and the effect meaning reduction of size is not in any way the percent reduction they state it will do. Better use your money somewhere else.
Hi Danny! I am very sorry to hear about your negative experience! When we received your review, we checked our tickets and couldn't find your message. Then, we checked our spam folder and noticed that Google put your message in our spam folder. I've attached the screenshot as proof. I am sorry we couldn't answer your question 4 days ago! Our app uses best-in-class compression algorithms. But unfortunately, our app can't compress your images more without significant quality loss. If we compress your photos further, they will look blurry and unprofessional. If you sell posters, you should be very careful with image quality because your images are one of the most critical assets of your store. URLs can contain only English letters. However, if you need to convert the danish letters æøå to other English letters, we can help you with that. Just let us know how you would like to proceed, and we will be happy to help you! If our app doesn't meet your needs, we want to make things right. Therefore, we can refund your charge if our app doesn't meet your needs. Please let me know how you would like to proceed, and I'm sorry again that you had a negative experience with our app! Regards Vitalii E. Customer Success Team
June 9, 2022
L'application est parfaite pour changer le nom des images en même temps, une vraie révolution merci beaucoup
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
Feb. 22, 2022
Update: It seems that our emails arrived in spam. Once they caught them, they were super responsive and addressed our problem with a very good solution. So we are now satisfied with everything and can safely recommend the App. Original message: We used the application a few months ago, and we must admit that it worked well for us. However, we wanted to use it again recently and needed help from the team. After 1 month and 3 emails, we are still waiting for an answer... We wanted to become paying customers, but this does not give us confidence in case of problems in the future.
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
Jan. 17, 2022
The app was not helpful at all. It pretty much messed up my images and I had to remove the app and reload all of my images. Then I was being for a few months after I uninstalled it. I had screenshots from Shopify that clearly stated that I had uninstalled but the developer kept arguing with me. I finally got reimbused but it was an ordeal.
Hi Ane! Thank you for taking the time to provide us with your feedback. We're really sorry that you didn't enjoy using our app! 1. Lossy/Lossless compression + Backup/Restore If you are not happy with Lossy image optimization we usually recommend changing the default compression method to Lossless and reoptimizing all images. Images will not lose any quality, they will be 100% the same as the original. In addition, since images are one of the most important assets of your store, our application backups original images before making any changes. You could have easily restored the whole set of images with a press of a button. 2. Billing Official Shopify logs and our internal logs show that you were charged correctly. However, we completely understand your frustration and offered our help. We have a reputation for responsiveness and our desire to help, even if the problem lies somewhere else. If there are any other questions we can help out with, feel free to get in touch with us! Thanks again for your feedback! And have a wonderful day!
Jan. 17, 2022
I like that the App helped me optimized my site, reducing the size of my images, causing my site to move faster. I will recommend this app if you have a slow shopify store.
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
Sept. 6, 2021
Funciona muy bien. Permite probarla gratis y te da ejemplos de la calidad resultante. https://mueblespaty.com
Muchísimas gracias!
Sept. 6, 2021
Esta aplicación me facilita mucho el renombrado de todas las fotos que subo. Funciona realmente muy bien. Me encantaría que estuviese en español, pero no es un problema grave.
Muchísimas gracias!
Aug. 27, 2021
This is such an excellent app! Exactly what I've been looking for, having tried various image compressing apps on Shopify. Image Optimizer is quick, transparent, user friendly with their nicely organized interface, and great customer support (got an answer to my question the next day - impressive given the time difference!). We sell antiques, art and collectibles, which means that we have thousands of high quality images floating on our website at all times and needing constant optimization. I look forward to continue using Image Optimizer, very happy so far.
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
Aug. 5, 2021
Used this app to process over 5,000 images for image compression and seo optimization. Thank you James/Alex for great customer support!
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app!
Aug. 3, 2021
Great app and it worked seamlessly with our store. Customer support was A-class - thank you James going above and beyond.
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
July 27, 2021
This app helped with over 4000 images, speeding up my store in the process. I was pleased and like that it’s backed up in case I want to revert. Their customer support is also too notch.
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app!
July 26, 2021
Great app & they go above and beyond with customer support! They offered great suggestions for other ways in which I could improve the speed of my site. Very satisfied customer.
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
July 24, 2021
This is my 1st Review of an app and think they truly deserve it. James provided me with excellent support. I had some issues with my loading speed and he provided me with a detailed report of what's causing the issue and how to fix it. Thank you for your assistance James. Highly Recommended..
Thank you so much for the fantastic review! It was a pleasure helping you! Please don't hesitate to contact us if you have any questions about our app!
July 9, 2021
James has been so helpful at Image Optimizer. He's always got back to me and answered all my questions fully. It's a great app. Thank you
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app! - Alex
July 8, 2021
This app is fantastic for optimizing your photos! It helps to ensure that your photos are the same size and to make sure they don’t slow down your website! What’s even better it does it automatically! Their customer service is excellent! Even when it says they’re away, someone is there waiting to assist you! I love this app for my Shopify store & you will too! Add it today!
Thank you so much for the fantastic review! It was a pleasure helping you! Please don't hesitate to contact us if you have any questions about our app!