LoyaltyHarbour Image Optimizer
Avoid lost sales by making pages load faster and improving...
Rating
4.8
feedback
246
chart
#404
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
26%
-
Less than a month
28%
-
Less than a year
24%
-
More than a year
4%
Reviews Summary
The Shopify App has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's effectiveness in optimizing images, ease of use, helpful customer service, and reasonable pricing. Users appreciated the automatic image compression feature, time-saving benefits, and the impact on website loading speed. Customer support, particularly from Vitalii, was praised for being responsive, informative, and going above and beyond to assist users with their queries and website performance issues. Additionally, the app was commended for its ability to handle bulk image optimization efficiently. On the other hand, negative feedback focused on issues such as limited customization options, lack of control over image optimization, and dissatisfaction with the app's performance in reducing image sizes as promised. Some users also mentioned difficulties in communication with the support team and challenges with uninstalling the app.
Highlights
Review RSS Feed
All reviews
Oct. 26, 2025
Great little helper that works away behind the scenes for a resonabe cost. We would be sunk without it. Thank you Loyalty Harbour : )
Oct. 7, 2025
Disappointed, removing app after years of use, to try something else with better service.
Hi Ellie, We’re truly sorry that your experience ended with disappointment after so many years of using our app. The recent issue occurred during the image renaming process and was delayed by the large number of images and a few unexpected technical errors. Our app has been running reliably for years, and we’re very sorry that this rare situation caused frustration. We’ve already made improvements to prevent similar issues and to communicate updates more clearly in the future. Thank you for trusting us since 2017 - we genuinely appreciate it and wish you and your store all the best. The Image Optimizer Team
Dec. 27, 2024
Fairly priced, super easy to use, intuitive and quick. Highly recommended!
June 13, 2024
Good app! Would love an option to download all, but does what it says on the tin well.
March 14, 2024
UX is pretty good, but you can't choose which images to optimise. So the free plan is quickly made useless as it just works on all images in the store - even those which are already optimised from a previous app. Also, you can't just run it in filename mode, it has to optimise (compress) as well, which is not right for our use case.
Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the user interface of our app. Our solution is designed to comprehensively optimize images by compressing them, updating alt texts, and renaming filenames. We’ve made updating alt texts and renaming filenames optional to accommodate a range of needs and preferences. We understand that our app may not have perfectly met your specific requirements. This situation arises not from a shortcoming in our app’s design but from a variance in expected functionalities. Our approach to optimizing all store images is deliberate, aiming to ensure consistent quality and performance across your online presence. We’d like to highlight that our app includes a testing feature during the initial setup. This allows users to experiment with different compression levels and assess potential savings. This functionality extends to alt texts and filenames as well, enabling a comprehensive evaluation before any commitment is made. Your interest in apps that offer specific functionalities, such as filename-only optimization, is completely understandable. We regret missing the chance to provide direct assistance. Our customer support team is always on standby to offer personalized guidance and suggest solutions tailored to your unique needs. By engaging with our support team before leaving a review, we can work together to address any concerns and explore suitable alternatives. We appreciate your review and look forward to the opportunity to support you in the future, whether through our current services or by guiding you to a solution that more closely matches your requirements.
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