SHOP STOCK PT review for LoyaltyHarbour Image Optimizer

Hi there! Alex here from the Image Optimizer Support Team! Thank you for your feedback. I’m sorry you had that experience. Please find my comments below. 1. Image Compression I checked our logs and noticed that our app had reduced the size of your original images by 64% (Original: 318.9 MB, Optimized: 116.1 MB, Saved: 202.8 MB ). Please note that this is the average savings for your account, and many images were compressed by more than 80%! Our app uses best-in-class compression algorithms. Unfortunately, your images can be compressed more only with significant quality loss. If we compress your images further, they will look blurry and unprofessional. I also noticed that you wrote that it stayed the same even 1% of my store. Please provide more details about what you mean because our app has saved 64%, and it is unclear what 1% means. We are well-known in the Shopify community for being helpful even if a problem lies somewhere else! 2. Homepage banners I also checked your store and noticed that you didn't compress your homepage banners using our Manual File Uploader. So I will compress them manually for your convenience and send them to you in a separate email. 3. Refund If our app doesn't meet your needs, we want to make things right! So please check your email and let us know. I'm looking forward to hearing from you! Regards, Alex Customer Success Team