Fine Art by Ane review for LoyaltyHarbour Image Optimizer
Jan. 17, 2022
The app was not helpful at all. It pretty much messed up my images and I had to remove the app and reload all of my images. Then I was being for a few months after I uninstalled it. I had screenshots from Shopify that clearly stated that I had uninstalled but the developer kept arguing with me. I finally got reimbused but it was an ordeal.
Hi Ane! Thank you for taking the time to provide us with your feedback. We're really sorry that you didn't enjoy using our app! 1. Lossy/Lossless compression + Backup/Restore If you are not happy with Lossy image optimization we usually recommend changing the default compression method to Lossless and reoptimizing all images. Images will not lose any quality, they will be 100% the same as the original. In addition, since images are one of the most important assets of your store, our application backups original images before making any changes. You could have easily restored the whole set of images with a press of a button. 2. Billing Official Shopify logs and our internal logs show that you were charged correctly. However, we completely understand your frustration and offered our help. We have a reputation for responsiveness and our desire to help, even if the problem lies somewhere else. If there are any other questions we can help out with, feel free to get in touch with us! Thanks again for your feedback! And have a wonderful day!
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