impact.com Affiliate Marketing
Manage affiliates & influencers to acquire new customers
Rating
4.1
feedback
67
chart
#1,765
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
3%
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Less than a month
25%
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Less than a year
60%
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More than a year
7%
Reviews Summary
The reviews for this Shopify App are quite mixed. While some users praise the platform for its user-friendly interface, seamless integration, and helpful customer support, others express frustration with issues related to fraudulent orders, lack of support, and difficulties in canceling accounts. Positive themes include easy installation, responsive customer service, and the platform's capabilities for affiliate marketing. On the other hand, negative themes revolve around problems with fraudulent orders, billing issues, and challenges in getting timely support and account closures.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 18, 2024
May 24, 2024
Where do we start? At $500/month, we were disappointed that they seem to enable fraudulent orders and payouts. They allowed an affiliate to get $5980 on fraudulent orders, not one of them was a valid order and the order was placed in a foreign currency. They blamed it on our system (which we do not believe since they did our onboarding). The lack of customer service was surprising, considering we had been clients since 2020. We've paid $250K in monthly fees since being on their platform, and they just lost a 7-figure client. Had they done the right thing, we would have stayed for years more. There are many more honest platforms out there... keep shopping!
Hi Savor Beauty, thanks for your feedback. We appreciate your partnership over the past four years and want to ensure that this is fully resolved. Our records show that when you flagged this to impact.com, our compliance team conducted a thorough investigation. We reviewed the results on a call with your team, which showed that they were not fraudulent transactions but rather an error regarding the currency the transaction was made in, which impacted how it was reported to impact.com. We provided you with a solution to ensure that the currency error is not replicated. Fraud is something that we take very seriously on our platform, and we do stand by these results from our investigation. We're happy to reconnect with you over the next steps we recommended and to revisit any questions that may have come up since our last call.
April 26, 2024
I reviewed quite a few affiliate platforms before settling on Impact, and it quickly became chaos from the start. First the sales rep I spoke with promised me the world only to not deliver on most of what was promised when we finally signed on. From there, my first year with Impact was riddled with problems, all of which were easily surmountable except for the fact that I couldn't get any support from Impact directly which is the main reason for the rating of my review. I had some technical issues that I needed Impact's help to resolve which persisted for months while their support team either replied with ramblings that clearly showed they didn't understand the problem and completely missed the point or left me high and dry for weeks at a time. My first year with Impact was down more than it was up, and they are by far one of the most difficult companies I've ever had to work with. I also lost a lot of business from affiliates that were frustrated and not willing to wait months for me to resolve tracking issues, and I don't blame them. I still believe Impact, from a pure software standpoint, is one of the best affiliate programs out there and the platform is capable of some great things, but none of that matters if the platform doesn't work. If anything goes even slightly wrong and you need support, everything will quickly fall apart. If you have your own development team that can autonomously solve problems, then this app is likely a good fit for you. Otherwise be weary, any issues that crop up will likely cripple your program for months on end.
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