All reviews

Rating Breakdown

  • 5
    80% (108 ratings)
  • 4
    8% (11 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (3 ratings)
  • 1
    9% (12 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 22, 2025

The installation process was well organized, step-by-step. The onboarding team was extremely helpful, answering my questions quickly, and allowing me to get fully onboarded ahead of schedule. Great work, Impact team!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

April 21, 2025

Easy Shopify integration, smooth onboarding, and we can't wait to officially uplevel our affiliate program on Impact in full at the end of the month.

Using app

--

Total reviews

8

Average rating

5.0

5 / 5 Share

April 17, 2025

The Impact integration was seamless and the team there is extremely helpful and proactive. The step by step process (including video tutorials) save precious setup time. Really appreciated the thought and attention to detail from start to finish.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

April 9, 2025

Impact has been so amazing so far! We got to experience going into their office in NYC and everyone has been so sweet and helpful throughout this whole process. I have been working closely with Bianca and she has been amazing. It is very user friendly and easy to understand. The whole support team has been very quick to respond as well. We love impact!

Store

NIRA

Using app

6 days

Total reviews

7

Average rating

4.7

5 / 5 Share

April 7, 2025

Integrating our Shopify store with Impact was an absolute breeze, even though we were switching over from another affiliate platform. The step-by-step setup is very intuitive, even for people who are brand new to affiliate marketing. Most importantly, Impact's onboarding staff is incredibly responsive and helpful with any questions you may have.

Using app

19 days

Total reviews

10

Average rating

3.8

5 / 5 Share

April 4, 2025

Their support is top tier! Bianca was super friendly and helpful as I had to navigate some technical issues during our shopify integration.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2025

We’ve had an exceptional experience using the Impact app on Shopify. From the start, the platform impressed us with its intuitive, user-friendly dashboard, making navigation and daily use a breeze. It’s clearly designed with the end user in mind, which made onboarding smooth and efficient. The affiliate management tools are robust—allowing us to seamlessly oversee existing partnerships while also uncovering new high-value affiliates. The automation features have been a game changer, streamlining key workflows and dramatically improving our team’s productivity. Overall, Impact has proven to be a reliable and scalable solution for affiliate marketing. Highly recommended for any brand looking to expand its reach and optimize partner performance.

Using app

16 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 25, 2025

It was super easy to get started and set up our account with Impact and the team has been super helpful with onboarding. Excited to ramp up our affiliate program with Impact!

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 24, 2025

Super easy setup and endless partnership opportunities- Super friendly setup

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2025

Incredible walkthrough and set up experience. Max & Taryn have been awesome

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 6, 2025

The setup and integration process was straightforward and simple. The platform's user interface is clean and user-friendly. Roxanne provided invaluable assistance during the onboarding process. I am excited to see how this will positively impact the growth of my company.

Store

ODD SOX

Using app

About 2 months

Total reviews

4

Average rating

4.0

5 / 5 Share

March 5, 2025

Impact support has been seamless helping us get set up and ready to launch. We've had a great experience with onboarding and orientation, and excited to get the program up and running.

Store

Fittes

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 28, 2025

We've had a great experience using the Impact app on Shopify. The platform is easy to work with, featuring an intuitive portal dashboard that makes navigation simple. It's user-friendly and has significantly helped us manage existing affiliates and discover new ones with ease. The automation features streamline workflows, saving us time and effort. Highly recommend for anyone looking to scale their affiliate marketing!

Using app

30 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 26, 2025

It was extremely easy to install. Literally took me 5 minutes.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2025

Getting started with Impact has been a great experience! The setup process was incredibly smooth and customer support is super friendly and very knowledgeable. Looking forward to seeing success with this app!

Using app

26 days

Total reviews

10

Average rating

4.5

5 / 5 Share

Feb. 21, 2025

Impact has been excellent so far- dedicated customer service team with immediate answers, completely different from other affiliate platforms we have worked with. Publishers and creators are excited to work with us on this platform- much easier communication therefore more opportunity to grow our program!

Using app

11 days

Total reviews

5

Average rating

4.8

1 / 5 Share

Feb. 13, 2025

Using app

2 months

Total reviews

6

Average rating

3.7

1 / 5 Share

Feb. 13, 2025

I knew I made a mistake when the Impact team offered me a $100 gift card to provide a 5 star review immediately after I signed a 1 year contract. The Impact app and portal were not even set up yet for my store. Then I would learn that Impact would not provide any case studies or best practices with me. I only learned much later from agencies that started pitching me their affiliate management services through Impact that Impact doesn't provide any guidance like I was seeking but I was expecting based on the Impact sales pitch. According to one agency, they said I was mislead by Impact and that only the 3rd party agencies provide the guidance and support I was requesting. This was a terrible investment (about $6,500 for 12 months) for me as someone new to affiliate marketing.

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience hasn’t met your expectations—we always strive to support our customers as they navigate our platform. To clarify, we do not incentivize nor expect 5-star reviews; we simply ask for honest feedback on the onboarding process to help us improve. Impact.com’s platform is designed to help businesses of all sizes build and scale their affiliate and influencer marketing programs, and many have successfully done so without the need for an agency. While the Essentials Package does not include a dedicated customer success manager, our team has provided ongoing email support, access to our free training courses through the Partnerships Experience Academy (PXA), and direct responses to your questions about best practices & case studies. Additionally, we’ve extended multiple offers for 1:1 meetings to provide personalized guidance but you have declined. We’d still love the opportunity to help you get the most out of the platform, so I’ll have your onboarding manager reach out again to see if we can find a time that works for you. Please don’t hesitate to let us know how we can further assist!

5 / 5 Share

Feb. 13, 2025

Working to get this up and ready was a breez with Roxy from their support team. she was so helpful and stayed on with me until we got everything to be 100%. was very helpful with everything else that i have to do. Thank you Roxy.

Using app

7 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Feb. 19, 2025

I have never had an issue with Impact before. They have always been really great but this situation is beyond frustrating. I had an old legacy account that Impact no longer services and was told I needed to shut down that account. After the holidays we began the shut down and spoke with someone about having a new account within shopify. Well 4 weeks later Impact have not closed our legacy account and we can't open a new one so now affiliates have been waiting for 4 weeks?? All I get is someone will respond but nothing. No help from tech, customer service just nothing. I am guessing Impact no longer cares... As of 2/19/25 - Our old account still has not been deleted - Nothing has been done all we get it will be fixed ASAP now 5 weeks later?

Using app

4 months

Total reviews

7

Average rating

3.9

Developer Reply

Hi Mukha Yoga Team -- Thanks for sharing your feedback. We're sorry for the delay in account closure, I have escalated your ticket and we will work to have the issue resolved ASAP.