All reviews

Rating Breakdown

  • 5
    85% (170 ratings)
  • 4
    5% (10 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    8% (17 ratings)

Reviews with Text

  • 97% (194)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 19, 2026

Using app

--

Total reviews

4

Average rating

5.0

1 / 5 Share

May 16, 2026

Worst support no one helps you do anything!!!!!

Using app

Over 2 years

Total reviews

12

Average rating

4.7

1 / 5 Share

May 11, 2026

Impact.com failed to deliver the product that was sold to us. After months of effort, the platform proved overly complex, inefficient, and misaligned with our needs, delivering none of the functionality, usability, or productivity gains represented during the sales process. This was not a matter of onboarding struggles or internal prioritization shifts—the software simply did not perform as promised and created more friction than value. When we raised these concerns and requested a reasonable early termination, Impact’s response was to hide behind contract language rather than address the substance of the failure. Polite emails aside, the position was clear: outcomes don’t matter, performance doesn’t matter, and fees are owed regardless. Once off‑boarding begins, Impact bears virtually no ongoing cost, yet offers zero accountability or flexibility. If you’re evaluating Impact, understand that their commitment to customer success appears to end at contract signature, and the risk sits entirely with you.

Using app

8 months

Total reviews

1

Average rating

1.0

5 / 5 Share

April 28, 2026

Store

NIIDOR

Using app

About 21 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 3, 2026

This integration is easy and seamless.

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 30, 2026

Setting up an affiliate program can usually be a headache, but Impact made it easy. The onboarding was seamless and the interface is very intuitive. We really appreciated how straightforward the whole process was. Highly recommend for anyone looking to scale their affiliate marketing without the typical setup stress.

Using app

3 months

Total reviews

4

Average rating

5.0

1 / 5 Share

Jan. 29, 2026

No customer support

Using app

1 day

Total reviews

3

Average rating

2.0

5 / 5 Share

Jan. 27, 2026

Onboarding was very straightforward. I appreciate Janine taking the time to walk me through the setup, share some best practices, and answer my questions as we went. I'm hopeful this will make a big impact on our DTC growth!

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2026

Easy, automated technical integration let us get up and running quickly. Setup was seamless and required minimal ongoing effort from our team.

Using app

11 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2026

Getting started with Impact was a seamless experience! Great team and easy onboarding process. I recommend!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2026

Chris and the team were responsive and patient and helped us get fully set up at our own pace (but still pretty quick!)

Store

J'envie

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2026

Quick and easy app to integrate with Shopify! Onboarding instructions were thorough and team was very attentive.

Store

Cann

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 21, 2026

Getting set up on Impact.com was genuinely a breeze. The onboarding flow was intuitive, well-guided, and didn’t require a lot of back-and-forth or technical heavy lifting. From account creation to launching our first affiliate relationships, everything felt thoughtfully designed and easy to follow.

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 12, 2026

A Game-Changer for Our Partnership Management We've been using the Impact Shopify integration for about 1 month now, and it has completely streamlined how we manage affiliate and partnership campaigns. The setup was straightforward—we had the plugin connected and tracking orders within an hour. What really stands out is the automation: commissions, partner payouts, and performance reports are all handled seamlessly without manual work. The data sync with Shopify is reliable, and we’ve had no issues with order tracking or attribution. The support team also deserves a shout-out. When we had a question about custom tracking parameters, they responded quickly with clear instructions. If you're running a Shopify store and want to scale your partnership marketing without adding operational overhead, this integration is absolutely worth it. It just works.

Store

BURTRAN

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2026

The Impact.com was very helpful during set-up on our Shopify site. Over the platform is super easy to use and definitely adds many non-traditional ambassador and influencer layers with the added affiliate marketing components.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2026

Super straightforward, helpful onboarding with their team and simple integration

Using app

About 1 month

Total reviews

2

Average rating

5.0

1 / 5 Share

Dec. 25, 2025

This app is impossible to use as a small brand. it is the least intuitive app and the pages are al confusing. and the companies that contact me are all just discount bots. it's terrible.

Using app

About 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 19, 2025

Impact has been a great affiliate platform to work with. Implementation is straightforward, and the analytics dashboard offers clear, detailed visibility into performance. This is especially valuable when working with sub-affiliates, as it makes tracking, attribution, and optimization much easier than other platforms.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 18, 2025

Impact team has been awesome - from their patience through the sales process and onboarding - they definitely work to understand our business model and help us create a successful program together with their content creators. We're new to the program but feel very bullish about our ability to recruit, manage, and pay high ROI partners through the platform, and do it all easily thanks to their turn-key shopify integration - which was painless to setup.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2025

We’re so excited to be part of the Impact affiliate program! The platform has been super easy to use, from set up to launch. It’s straightforward and organized, which makes it simple to focus on growing our affiliate relationships.

Store

Heys

Using app

3 months

Total reviews

3

Average rating

5.0