All reviews

Rating Breakdown

  • 5
    75% (61 ratings)
  • 4
    11% (9 ratings)
  • 3
    1% (1 ratings)
  • 2
    4% (3 ratings)
  • 1
    9% (7 ratings)
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5 / 5 Share

Dec. 6, 2023

seemless switchover so far

Using app

23 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 30, 2023

We highly recommend this platform. It's incredibly user-friendly, and the technical support team is always quick to respond. Plus, our account manager has been a game-changer for us. Kelsey pays attention to detail, and her professionalism has made a significant impact on our business growth. We are grateful for her expertise and support.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2023

Great experience with the integration of the platform.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Good and easy to use

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

Easy Installation and User-Friendly. The best affiliate SaaS solution

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

I know Impact since 3 years ago, their platform is more friendly for users than other tradition platform. Their head of customer success, Li Hongya, works very seriously and is sincere to users. They are really trying to help brands get better and better. A good platform for me.

Using app

4 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

I used a lot of affiliate platforms before, but Impact really impresses me. The platform is very user friendly. It's really easy for advertisers to contact all kinds of publishers. A great APP for me.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

Impact is a good affiliate platform with visual data reports and complete functions, which is very convenient for related brands.

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 20, 2023

Very simple onboarding process and the Impact Tech team does most of the work. Just download the app, fill out a short form, and boom! you are connected. Alanna & Matt were extremely helpful and responsive. The whole process was super easy and only took a day or so.

Store

Halfday

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

After careful consideration of various alternatives, we ultimately decided to opt for Impact, and we couldn't be more satisfied with our choice. Impact streamlines and efficiently manages partner marketing campaigns for several of our brands. Our We love working our Customer Success Manager, Corey. He consistently delivers exceptional support, he goes the extra mile to take care of his accounts and is quick to to address and resolve any challenges we encounter.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2023

Using app

About 5 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 1, 2023

Very good app to find affiliate / influencers

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the 5-star review! We're happy you're enjoying the impact.com platform.

5 / 5 Share

Aug. 23, 2023

Really simple onboarding process. Taryn was very helpful and got everything sorted quickly and easily.

Using app

5 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks, Chai Guys, for your awesome 5-star review!

1 / 5 Share

Aug. 15, 2023

I will never work with them again. We had a ton of fraud orders costing us thousands of dollars and for months they said the money would be refunded and they have never sent the money. In the meantime, we cancelled our account and yet they KEEP BILLING US. We provided email notice - they say, you must submitted a formal ticket to close the account. This is a month after we sent them notice.

Using app

About 2 years

Total reviews

7

Average rating

3.9

Developer Reply

Hi Llama Naturals, thanks for sharing your concerns. It seems the charges were due to an outstanding balance on your account. We have a team looking into this, and our goal is to resolve this as quickly and smoothly as possible.

5 / 5 Share

July 13, 2023

⭐⭐⭐⭐⭐ Title: _"Impact.com: Simplicity Meets Service"_ Impact.com is a game-changer. Installation is a breeze, and configuration is intuitive. No guesswork, just seamless setup. But where Impact truly shines is its superb support system, turning testing into an enlightening experience. It's not just an app, it's an unbeatable service. A five-star choice, hands down!

Using app

22 days

Total reviews

2

Average rating

5.0

Developer Reply

Wow, what kind words, Nina Woof! Thank you for the amazing review and for choosing impact.com. We look forward to helping your premium dog accessory store grow!

2 / 5 Share

Dec. 21, 2023

I signed up with Impact to expand the reach of my company with influencers and set up affiliate programs. I spent a fair amount of time and energy and all we received were fraudulent orders which was a royal timesuck and headache. After a while we lost our mojo to continue moving forward with the platform. I asked them if they would be open to pausing our subscription and reinstating some of our time because of the headaches. They said that is not our policy. Everyone that I have talked with at the company has been very friendly but it has not been a very good experience for us. If you work with them I hope you have better luck.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, SOS Nutrients. Thanks for sharing your feedback. Our team is looking further into your issue, but some of the challenges you've been facing may be due to your account not being fully setup. Your customer success manager is reaching out to further walk you through this process and other best practices to ensure you're set up for success on the platform.

5 / 5 Share

May 2, 2023

I just finished onboarding to Impact and the process was a breeze. Max was very helpful and was able to answer all of my questions and help me through the tech piece of it. Since I'm new to the platform I can't fully speak to how it functions overall, but it is clearly a very robust piece of software. The PXA tutorials are definitely worth watching.

Using app

27 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks, Evermore Pet Food, for the 5 stars!

5 / 5 Share

April 18, 2023

We decided to move our affiliate program from another Shopify App over to Impact this past month. Although it's more expensive, it's a much more robust piece of software and does exactly what we want as an 8 figure brand. The onboarding process has been very easy and everything went very smoothly. Their team (we worked with Bianca & Tom) were both super helpful. Highly recommend Impact!

Using app

11 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your 5-star review, ShopSolarKits!

5 / 5 Share

April 13, 2023

We transitioned our affiliate platform to Impact a little over a year ago, and our only complaint is that we didn't do it sooner. We love the self-service aspect it provides to our partners, and all the functionality on our end, which makes managing a robust and complicated program like ours a breeze. Their support team is the best in the business too. I've never waited more than a few minutes for a response from their chat/ticket window and our personal CSM, Corey, has played a huge factor in the success of our program to date. We highly recommend Impact and their team to anyone exploring affiliate!

Store

HOMAGE

Using app

About 1 year

Total reviews

8

Average rating

4.9

Developer Reply

Thank you, HOMAGE, for your awesome review! Corey's a rockstar, we're glad you see it too!

5 / 5 Share

April 12, 2023

Onboarding to Impact has been a breeze — especially with this Shopify integration. Minimal setup was needed beyond downloading the app and following a couple short steps. We also wanted to add our product feed to Impact, and that setup was just as easy! Very pleased with the intuitive Impact platform and our helpful CSM, Corey. He's always quick to answer any questions we have and has made the transition to Impact a painless process (with lots of helpful tips along the way).

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome 5-star review Life Fitness Shop! We're so happy to hear you're onboarding process was a breeze.