impact.com Affiliate Marketing
The reviews for this Shopify App, Impact.com, are quite mixed. While some users praise the easy integration and seamless onboarding process, others express frustration with issues such as auto-generating coupon codes, lack of customer support, and spam. Positive themes include easy setup, helpful onboarding team, seamless integration with Shopify, and responsive customer support. On the other hand, negative themes include issues with coupon code generation, lack of support, and concerns about spam and fake reviews.
this app is auto-generating coupon codes on my site to offer heavy discounts to customers. I've emailed and changed my settings multiple times yet they are creating the codes.
Worst support no one helps you do anything!!!!!
Impact.com failed to deliver the product that was sold to us. After months of effort, the platform proved overly complex, inefficient, and misaligned with our needs, delivering none of the functionality, usability, or productivity gains represented during the sales process. This was not a matter of onboarding struggles or internal prioritization shifts—the software simply did not perform as promised and created more friction than value. When we raised these concerns and requested a reasonable early termination, Impact’s response was to hide behind contract language rather than address the substance of the failure. Polite emails aside, the position was clear: outcomes don’t matter, performance doesn’t matter, and fees are owed regardless. Once off‑boarding begins, Impact bears virtually no ongoing cost, yet offers zero accountability or flexibility. If you’re evaluating Impact, understand that their commitment to customer success appears to end at contract signature, and the risk sits entirely with you.
This integration is easy and seamless.
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