impact.com Affiliate Marketing
Manage affiliates & influencers to acquire new customers
Rating
4.6
feedback
197
chart
#1,025
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
4%
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Less than a month
54%
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Less than a year
34%
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More than a year
6%
Reviews Summary
The reviews for the Impact Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include easy and seamless integration, straightforward onboarding process, helpful support team, and quick setup. Users appreciate the simplicity of setting up the app and the efficiency of the platform in managing affiliate programs. The support team, particularly individuals like Janine and Chris, received praise for their responsiveness and guidance during the onboarding process. Additionally, the automation features, clear analytics dashboard, and smooth Shopify integration were mentioned as strengths of the app. On the other hand, negative feedback focused on issues with customer support, technical errors leading to non-functional features, and concerns about spam and lack of intuitive interface. Some users also mentioned challenges with the onboarding process, unclear instructions, and limitations in automation capabilities.
Highlights
Review RSS Feed
All reviews
Feb. 27, 2026
Since our subscription started in October 2025, the affiliate onboarding form has returned repeated errors, making it effectively non-functional. We have reported this issue multiple times. Most reports went unanswered or received delayed responses. Impact support confirmed this is a bug and escalated it to engineering. Months later, it remains unresolved and we have not been provided with a timeline for a fix. As a result, we have been unable to properly onboard affiliates, which has directly limited our program growth and negatively affected prospective partner relationships. We have been paying for a platform whose core onboarding functionality has not worked since the start of our subscription. Based on this experience, we would not recommend Impact to other businesses.
Jan. 30, 2026
Setting up an affiliate program can usually be a headache, but Impact made it easy. The onboarding was seamless and the interface is very intuitive. We really appreciated how straightforward the whole process was. Highly recommend for anyone looking to scale their affiliate marketing without the typical setup stress.
Jan. 27, 2026
Onboarding was very straightforward. I appreciate Janine taking the time to walk me through the setup, share some best practices, and answer my questions as we went. I'm hopeful this will make a big impact on our DTC growth!
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