Firebear Import & Export Tool
Import & export your store data with no hassle.
Rating
3.1
feedback
6
chart
#3,748
All reviews
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April 18, 2025
Unfortunately I had chosen this application for re-ntimporting our products after an accidental delete. When a user wants to import products, it is 99% urgent. Not only the upload was all the times unsuccesful, there was also a 2 days delay in any questions, finally the problem was not solved. So I used the same csv file which was rejected by this application, and imported them again using the Shopify classical way Very very disappointed
We are very sorry that your import didn’t work and that our replies felt slow when you needed help quickly. We understand the stress of restoring products after an accidental delete and regret adding to it. Your CSV contained a mix of comma‑ and semicolon‑delimited rows, which kept our parser from matching the data to Shopify fields. That’s why the upload stalled. We should have spotted that sooner and explained it more clearly. We have shortened first‑reply time in urgent tickets to under 4 hours. If you’re still missing any products, our team will clean your CSV and import the file for you at no charge. We hope we can earn back your trust. Thank you for highlighting where we needed to improve.
Jan. 10, 2025
I would recommend this app as a great way to approach specific types of scheduled imports or using google sheets as a data source. The support was very friendly as well as far as helping me plan out my approach to the challenges I was looking to solve. Specifically there were feed files from dropshipping partners where I had to be able to capitalize on fast moving items and Firebear did the trick. Additionally when it came to exporting my orders for reporting to be ingested by my accountant it was also really helpful.
Sept. 5, 2024
Après un dysfonctionnement sur les règles d'import et de mise à jour des visuels, le support a rapidement analysé et apporté un correctif sur le module en me précisant l'option supplémentaire apportée. Cela fonctionne parfaitement. Bravo et merci pour cette réactivité.
July 10, 2024
Ho installato questa app circa 2 settimane fa e da subito dava problemi ho fatto il piano a pagamento per vedere se cambiava qualcosa ma nulla, mi duplicava i prodotti e ora per giunta mi da un errore. Ho mandato diverse email all'assistenza ma nulla non mi hanno mai risposto. Confermo la poco serietà e la poco affidabilità di questa applicazione ma cosa piu grave l'assenza di assistenza. NON CONSIGLIO ASSOLUTAMENTE
Ci scusiamo sinceramente per gli inconvenienti che avete riscontrato e ci dispiace per il ritardo nella nostra risposta. Abbiamo contattato e stiamo aspettando la vostra risposta per risolvere il problema rapidamente. Garantire il successo dei clienti è la nostra massima priorità e stiamo lavorando attivamente per migliorare i nostri tempi di risposta. Apprezziamo il vostro feedback e ci impegniamo a migliorare i nostri servizi. Grazie per la vostra pazienza mentre lavoriamo per riconquistare la vostra fiducia.
Jan. 22, 2024
I need help: everytime i import a .CSV from an URL, the products are added instead of only rewrtitten the information that is changed. I need to know how to solve this. I have 12K products and now i have to delete all products and add them again... hence, I can not change items (URL, extra Tags, variants) since i have to delete all items and import them again. please help me.
Thank you for your review. We understand your concern regarding the CSV import. To update existing products you should use real shopify product "id" or "handle" in your import file. Our team is looking into this, and we will contact you directly via email to help resolve the problem as quickly as possible. Your experience and satisfaction with our app are our top priorities.
Dec. 28, 2023
Great app that helps us to import custom files in our store. Also, we have tried to setup basic dropshipping workflow and got into some issues which support where able to solve quickly, good and fast communication.
Store
My Store
Using app
14 days