Ecolife® review for In Cart Upsell
Aug. 14, 2023
I've been using the "InCart Upsell" app for about 6 months now. Initially, it seemed to meet my needs, but recent issues have entirely marred my experience. For about two weeks, whenever the app's offer is displayed, my website's screen goes completely black, rendering navigation absolutely impossible for my customers. It's a real nightmare for an online store owner to witness such a bug, especially knowing the value of every single visitor. Beyond this major glitch, I'd like to highlight that the installation of the app on the theme is far from intuitive. I spent a lot of time figuring out the process, mainly because there's no tutorial provided to guide users. For a paid app, this is simply unacceptable. But the most frustrating point remains the customer service. Every time I've attempted to address the issue, I've been given the same answer: "The issue will be resolved." Two weeks later, I'm still waiting for a solution, while my customers encounter a black screen and my conversion rate plummets drastically. I'm genuinely disappointed and can't recommend this app in its current state. I hope the developer takes this feedback seriously and works swiftly to improve the user experience.
Hi Ecolife, We're so sorry that you've had this experience. The issue you are facing is specific to the Safari browser. When your cart drawer opens it displays a cart overlay screen which should disappear after the drawer is closed. That action works seamlessly for Chrome, Opera, MS Edge, and Firefox events while our offers are being displayed. Debugging an issue like this takes a good amount of time, we recommend that you reach out to your theme developer who can investigate how the cart drawer overlay reacts with Safari compared with other browsers. Regarding the installation flow, we will be implementing an entirely new process for the application which will make this much easier and more intuitive. That said, we do provide helpdocs and offer free onboarding sessions with our customer support team. Again, we’re very sorry for the experience that you’ve had and are committed to making this right. Additionally, while we do recommend that you reach out to your theme developer as the most effective next step, we will continue to investigate the issue on our side and contact you if we are able to resolve it on behalf of the the theme developer.
