Karity review for In Cart Upsell
Aug. 8, 2021
Unresponsive support. Emailed a few times, and just stopped hearing back despite repeated follow ups. I cannot trust an app in my store that has unresponsive support, and I don't recommend anyone else does either.
Hey Karity, Jevon here, Operations Manager at In Cart Upsell. I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration of not having properly communicated by the team on the issue and for that, I want to apologize. Our team is already working on your issue. They are trying to get it fixed at the earliest and also need to make some changes in your theme for that waiting for your confirmation. I want to get that clear for you as soon as possible. At In Cart Upsell, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We do our best to guide each of our representatives on how to properly handle our customers’ issues. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Jevon & In Cart Upsell Support Team
