Westside Love review for In Cart Upsell

Oct. 27, 2021

UPDATE 10/26/21: Had to change from 4 to 1 star. The bug we reported earlier was not totally resolved and our upsell offers display as a glitched mess 50%-70% of the time in our customer carts. We've now been working to have this resolved for two months with no fix in sight. Every week support asks me to see if the problem has been fixed, and every week I spend 5-10 minutes testing and then reporting that nothing has changed. At this point I don't believe they are updating code, but rather just pushing a "refresh button" within the app that is supposed to resolve this seemingly common glitch. I do know our friends who referred us to this app run into this bug periodically, but have had less issues resolving it. This is not helping sales, but quite the contrary. If it isn't solved within the week, we're going to look for another solution. INITIAL REVIEW: This app is still fairly new to our shop, but overall we're happy with it. We had a bug with our cart, but customer support was all over it and worked to resolve it quickly. If we can see that the app is doing a solid job increasing our average order value we'll update to 5-stars.